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Helpful answers
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by rkaufmann87,★HelpfulJul 19, 2016 10:11 AM in response to Daru Stevens
rkaufmann87
Jul 19, 2016 10:11 AM
in response to Daru Stevens
Level 9 (58,466 points)
Photos for MacYour computer is experiencing a Kernel Panic. Tell us what occurs when you run Apple Diagnostics, you can learn how by clicking Using Apple Diagnostics - Apple Support?
Because KPs can be either hardware or software, it is possible you have installed something that created the problem. Do you have any cleaning, antivirus or ANY other third party utilities that are supposed to "maintain" the computer in any way? Did you upgrade the RAM yourself, if so what brand of RAM did you install?
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Jul 19, 2016 10:12 AM in response to rkaufmann87by Daru Stevens,Ran apple diagnostics; no problems. Apparently I have an infection. Didn't know that is what a kernel panic looks like. Now searching for malware sectors. Apple tech told me I didn't need them last time I was in the Apple Store. Used to be true in the 80s and 90s (Norton such a good example of unnecessary software), but I'm about convinced: now the Mac is vulnerable. Downloaded MacKeeper and Malwarebytes. MacKeeper was labeled malware by Malwarebytes. MacKeeper has strong support and strong detractors. I dumped it. If Apple Diagnostics is right, good chance my hardware is ok, but software infected... Looking for solution, how to find the problem...
Updated to Crucial memory myself, No memory problems. Crucial is top of the line, I think.
Thanks for identifying this as a kernel panic. I'd never seen one in all these years...
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by rkaufmann87,★HelpfulJul 19, 2016 11:26 AM in response to Daru Stevens
rkaufmann87
Jul 19, 2016 11:26 AM
in response to Daru Stevens
Level 9 (58,466 points)
Photos for MacOS X is extremely secure and runs best if left alone. There are no viruses for OS X however a user can download other malware but this is normally unusual for most users. If you are in the habit of using a torrent to download applications or other software that is not only illegal it is dangerous as that software frequently contains malware.
If you downloaded ANY antivirus or cleaning apps such as MacKeeper then that only makes your problem worse. NEVER EVER install any antivirus or cleaning apps!!!!!!!!!!!!
If your iMac will startup then please download and run EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.
If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.
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Jul 19, 2016 11:16 AM in response to rkaufmann87by Daru Stevens,EtreCheck version: 2.9.13 (267)
Report generated 2016-07-19 11:01:07
Download EtreCheck from https://etrecheck.com
Runtime 1:45
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
kernel panic
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 2.9 GHz Intel Core i5 CPU: 4-core
32 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
NVIDIA GeForce GTX 660M - VRAM: 512 MB
iMac 2560 x 1440
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 2 hours
APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
iMac27HD (disk2) / : 1.11 TB (375.21 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
iMac27HD (disk2) / : 1.11 TB (375.21 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
CELink USB3.0 Hub
CELink USB3.0 Hub
CELink USB3.0 Hub
Logitech USB Receiver
CELink USB2.0 Hub 2 TB
CELink USB2.0 Hub 63.42 GB
LEXAR ImageMate RW022 Reader 63.42 GB
Untitled (disk3s1) /Volumes/Untitled : 63.40 GB (63.36 GB free)
CELink USB2.0 Hub 2 TB
LaCie Minimus USB 3 2 TB
EFI (disk4s1) <not mounted> : 210 MB
Black 2tbBU (disk4s2) /Volumes/Black 2tbBU : 2.00 TB (1.11 TB free)
Recovery HD (disk4s3) <not mounted> [Recovery]: 650 MB
Apple, Inc. Keyboard Hub
Fitbit Inc. Fitbit Base Station
Apple Inc. Apple Keyboard
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Applications/TechTool Pro 8.app
[not loaded] com.micromat.driver.spdKernel (1.0 - SDK 10.11 - 2015-12-23) [Support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.11 - 2015-12-23) [Support]
/Applications/Toast 11 Titanium/Toast Titanium.app
[not loaded] com.roxio.TDIXController (2.0 - 2015-12-23) [Support]
/Applications/Utilities/DiskWarrior.app
[not loaded] com.alsoft.Preview (4.4 - 2015-12-23) [Support]
/Library/Extensions
[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-07-18) [Support]
[loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8 - 2016-07-18) [Support]
[loaded] com.logitech.manager.kernel.driver (5.60.1 - SDK 10.8 - 2016-07-18) [Support]
/System/Library/Extensions
[loaded] com.LaCie.ScsiType00 (1.9.1 - SDK 10.5 - 2016-07-18) [Support]
[loaded] com.hzsystems.terminus.driver (4 - 2016-07-18) [Support]
[not loaded] com.jmicron.driver.jmPeripheralDevice (2.0.4 - 2016-07-18) [Support]
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-07-18) [Support]
[not loaded] 7 Apple tasks
[loaded] 153 Apple tasks
[running] 78 Apple tasks
[not loaded] 42 Apple tasks
[loaded] 155 Apple tasks
[running] 93 Apple tasks
[running] com.Logitech.Control Center.Daemon.plist (2015-09-18) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-15) [Support]
[running] com.brother.LOGINserver.plist (2013-04-22) [Support]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2012-05-13) [Support]
[running] com.epson.ecrp.launcher.plist (2015-06-28) [Support]
[running] com.epson.eventmanager.agent.plist (2014-09-21) [Support]
[loaded] com.epson.scannermonitor.plist (2015-12-16) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.intego.backupmanagerpro.agent.plist (2014-08-05) [Support]
[failed] com.lacie.LaCieDesktopManagerAgent.plist (2015-12-30) [Support]
[running] com.logitech.manager.daemon.plist (2016-06-17) [Support]
[failed] com.maintain.PurgeInactiveMemory.plist (2015-11-28) [Support]
[not loaded] com.maintain.Restart.plist (2015-11-28) [Support]
[not loaded] com.maintain.ShutDown.plist (2015-11-28) [Support]
[running] com.maintain.SystemEvents.plist (2015-11-28) [Support]
[running] com.micromat.TechToolProAgent.plist (2016-01-03) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2014-09-02) [Support]
[running] com.wdc.WD-Sync-Service.plist (2015-09-10) [Support]
[loaded] com.adobe.agsservice.plist (2015-10-11) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[running] com.bombich.ccchelper.plist (2015-02-22) [Support]
[running] com.fitbit.galileod.plist (2015-06-19) [Support]
[loaded] com.google.keystone.daemon.plist (2016-07-12) [Support]
[running] com.intego.BackupManagerPro.daemon.plist (2014-08-05) [Support]
[failed] com.lacie.LaCieDesktopManagerDaemon.plist (2015-06-09) [Support]
[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (2015-11-28) [Support]
[loaded] com.malwarebytes.HelperTool.plist (2016-07-19) [Support]
[running] com.micromat.TechToolProDaemon.plist (2016-01-03) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-09-02) [Support]
[loaded] com.prosofteng.DriveGenius.locum.plist (2015-08-07) [Support]
[loaded] com.wdc.WDPrivilegedHelper.plist (2015-12-09) [Support]
WiFi Signal 2 Application (/Applications/WiFi Signal 2.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
MenuCalendarClock iCal Application (/Applications/MenuCalendarClock iCal.app)
CCC User Agent Application (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)
[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper
[running] com.bombich.cccuseragent.9312
[running] com.brother.utility.NETserver.100832
[running] com.brother.utility.USBserver.100192
[loaded] net.objectpark.MenuCalendarClock.98592
[running] signal.89952
[loaded] 407 Apple tasks
[running] 217 Apple tasks
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]
WacomNetscape: 1.1.1-1 (2012-08-26) [Support]
Google Earth Web Plug-in: 7.1 (2016-03-12) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-18)
Flip4Mac WMV Plugin: 3.3.7.3 - SDK 10.7 (2016-02-09) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.1 (2012-08-26) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-19) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-12) [Support]
QuickTime Plugin: 7.7.3 (2016-07-18)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-12) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
iPhotoPhotocast: 7.0 (2010-01-01)
GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-01) Check version
1Password - AgileBits - https://agilebits.com/onepassword (2016-06-17)
Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-06-17)
Flash Player (2016-06-28) [Support]
Flip4Mac WMV (2016-02-09) [Support]
Java (2016-05-01) [Support]
Logitech Control Center (2016-04-02) [Support]
Logi Options Launcher (2016-07-03) [Support]
TechTool Protection (2016-01-03) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
iMac27HD: Disk size: 1.11 TB Disk used: 739.27 GB
Destinations:
iMacTimeMachine [Local]
Total size: 2.00 TB
Total number of backups: 44
Oldest backup: 4/4/16, 7:01 PM
Last backup: 7/18/16, 7:48 PM
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 739.27 GB X 3)
4% kernel_task
2% WindowServer
2% fontd
0% galileod
0% airportd
1.39 GB kernel_task
295 MB mdworker(11)
262 MB WD Sync Service
229 MB mds_stores
164 MB Dropbox
26.00 GB Free RAM
6.36 GB Used RAM (3.65 GB Cached)
0 B Swap Used
Jul 19, 2016, 08:46:52 AM Self test - passed
Jul 18, 2016, 09:46:32 PM /Library/Logs/DiagnosticReports/galileod_2016-07-18-214632_[redacted].crash
/usr/local/bin/galileod
Jul 18, 2016, 07:49:26 PM /Library/Logs/DiagnosticReports/WindowServer_2016-07-18-194926_[redacted].crash
/System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver
Jul 18, 2016, 05:34:55 PM /Library/Logs/DiagnosticReports/galileod_2016-07-18-173455_[redacted].crash
Jul 18, 2016, 04:47:43 PM /Library/Logs/DiagnosticReports/galileod_2016-07-18-164743_[redacted].crash
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by rkaufmann87,Jul 19, 2016 11:29 AM in response to Daru Stevens
rkaufmann87
Jul 19, 2016 11:29 AM
in response to Daru Stevens
Level 9 (58,466 points)
Photos for MacWell you have some apps that are not useful and should be uninstalled. Those apps are:
Tech Tools, . Uninstall per the developers instructions.
Intego Backup manager, uninstall per the developers instructions.
You have added a great deal of third party software and I suspect some of it is not up-to-date. This can cause KPs. Methodically go through all of your apps and update them to be compatible with the version of OS X that you have installed. This also included the Internet Plugins you have added, if you have some that you no longer use, then uninstall them.
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Jul 19, 2016 11:46 AM in response to rkaufmann87by Daru Stevens,Tech Tool Pro? That's a problem? Apple used to include a free copy... But I don't use it much, DiskWarrior has always been the best for directory, and drive Genius seems to be most useful now for testing and repair.
I stopped using Intego months ago; I'll erase it, but please comment on why TTP...?
I'll go through my apps and get rid of everything I don't use. Probably some unused are out of date...
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by rkaufmann87,Jul 19, 2016 12:34 PM in response to Daru Stevens
rkaufmann87
Jul 19, 2016 12:34 PM
in response to Daru Stevens
Level 9 (58,466 points)
Photos for MacDaru Stevens wrote:
Tech Tool Pro? That's a problem? Apple used to include a free copy... But I don't use it much, DiskWarrior has always been the best for directory, and drive Genius seems to be most useful now for testing and repair.
I stopped using Intego months ago; I'll erase it, but please comment on why TTP...?
I'll go through my apps and get rid of everything I don't use. Probably some unused are out of date...
TTP has not been used by Apple in about 10 years, when I used it, it simply had no value. If you want to keep it, at the very least ensure the version you have is designed to run on El Capitan. Outdated apps can cause Kernel Panics, it is critical that users keep their apps up-to-date on an ongoing basis. If you don't when you upgrade OS X you can run into issues. While KP's can be caused by other sources (RAM, failing HD, etc...), it is wise to eliminate potential causes such as out-of-date applications.