hananias

Q: Pages can't save to iCloud Drive!

Trying to save documents in iCloud drive Pages folder, but recently its stuck trying to upload. The file in Finder has a cloud with an exclamation mark inside it.

Pages gives me a warning that "There is not enough space to save this document to iCloud..."

 

Well the problem is that my icloud space says I have 2.36GB of free space! All my devices say I have 2.32GB of free space.

I even checked in Finder and checked the "info" to the icloud drive and says the size is 1.79 GB (that includes Pages, Garageband, Preview, iMovie, Keynote and Numbers Folder).  My Mail Account Info says my total size is barely 400MB... plus the Junk & Trash are empty.

Also in my Photos app I don't store my pics in icloud... just use photostream. Even my photostream is only 1.07GB.  I should still have 1GB somewhere in the icloud drive, right? Of course, the trash in Photos is also emptied.

 

Remeber that in my iPhone 6 and Macbook air icloud preferences says i have 2.32GB AVAILABLE... why can't I save to icloud drive?

 

Lastly, I did see something very interesting in the "iCloud Drive" App in the iPhone. Is that it has -6.31GB available on iCloud....what?! MINUS 6.31GB???

Where???  I have checked every single file in icloud drive and none are over 30MB... I mainly store Pages documents, no videos or photos.  iMovie, Garageband Keynote are really empty!  What GIVES???

 

Please someone help me!

MacBook Air, OS X Yosemite (10.10), iPhone 6 64GB iOS 8.0.2

Posted on Jun 18, 2016 7:42 PM

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Q: Pages can't save to iCloud Drive!

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  • by KojiKabuto,

    KojiKabuto KojiKabuto Jul 13, 2016 5:22 PM in response to hananias
    Level 1 (8 points)
    Jul 13, 2016 5:22 PM in response to hananias

    So i don't think it's just iCloud Drive, it's the iCloud account because if you just go to www.icloud.com (as opposed to using the iCloud Drive within OS X or iOS), login to your iCloud account, you can do the following two tests:

     

    1. Click on "iCloud Drive" from within the web browse (on www.icloud.com)
    2. Click the "cloud" icon with the "up arrow" to upload a document
    3. You will receive an error

     

    The second test is to:

    1. Go back to www.icloud.com and login
    2. Click on "Pages"
    3. Click the big + sign, select "blank" and click on "Choose"
    4. It will add the document, but the doc will have an "up arrow" because it cannot upload to iCloud.  Additionally, you will receive a "Your iCloud storage is full" pop up as well.

     

    Anyway, if any of us find a resolution, please post as this is very impacting to all of us.

  • by KojiKabuto,

    KojiKabuto KojiKabuto Jul 19, 2016 6:25 PM in response to hananias
    Level 1 (8 points)
    Jul 19, 2016 6:25 PM in response to hananias

    It appears that finally Apple resolved the issue.  I reached out to the Sr. support engineer to request they would reach out to engineering to obtain information as to what the root cause of the issue was and steps taken to remediate the issue.  I will update you when I hear back from them.

  • by hananias,

    hananias hananias Jul 19, 2016 8:40 PM in response to KojiKabuto
    Level 1 (13 points)
    iCloud
    Jul 19, 2016 8:40 PM in response to KojiKabuto

    Yep, me too. The engineers finally were able to fix the problem. They never told me what was wrong, or what went wrong... they just emailed me to check icloud drive. I did, and everything is back to normal.

    It took like 4-5 phone calls, but I did always have the same engineer helping me (so that helps).

    Also a few emails forwarding various screen shots.  Finally it's all over.

    Thanks Apple!

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