Q: Reverse Factory Setting
I have a phone that was given to me from my stepdad, it's a phone from one of his former employees that was extra in the office. We did not have the passcode information so we attempted to reset the phone to wipe it clean and start fresh. This just ended up sending us to a factory setting requiring an Apple ID and password that we also do not have. How can I reverse the factory setting so I am back to the regular functions of the phone?
iPhone 5
Posted on Jul 20, 2016 3:07 PM
Sorry, but you cannot. That device is activation locked to the previous owners iCloud account and password. Without their password or their active assistance to disable activation lock, you wlll not be able to use that device.
Posted on Jul 20, 2016 3:24 PM