sweet66
Level 1 (8 points)
Notebooks

Q: mid 2009 macbook pro 5.4 problems

i'm trying to keep this thing as long as possible, but i'm getting discouraged.  it's overheating, display is enlarging out of nowhere over and over again, trackpad is not moving the mouse well.  i had some additional ram installed, but that hasn't helped, though it is running a little faster.  i had a look inside, it's not dusty and the fan doesn't look dirty.  trackpad clicks down so i'm assuming the battery isn't swollen, though it probably needs to be replaced at this point.  i'm running a virus scan - OS X malcol was detected this evening - don't know how much of a problem this is.  i upgraded the operating system to el capitan.  i did buy a mouse for it and it seems to be working okay, but i don't know if that did anything to my MBP.  screen enlarges with or without the mouse connected.  display enlarging and shrinking by itself as i am typing this!  crazytown!  any ideas what might be going on here?

iPad, iOS 8.1

Posted on Jul 20, 2016 4:02 PM

by BobTheFisherman,Solvedanswer
BobTheFisherman BobTheFisherman
Level 6 (15,334 points)
A:

Start by removing Symantec, Clamxav, and MacKeeper. They are not needed and may cause problems.

Posted on Jul 20, 2016 4:58 PM

Close
sweet66

Q: mid 2009 macbook pro 5.4 problems

  • All replies
  • Helpful answers

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  • by sweet66,

    sweet66 sweet66 Jul 20, 2016 4:03 PM in response to sweet66
    Level 1 (8 points)
    Notebooks
    Jul 20, 2016 4:03 PM in response to sweet66

    i don't know why iPad, iOS 8.1 is on there.  i'm typing this from my sick Macbook Pro.

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Jul 20, 2016 4:38 PM in response to sweet66
    Level 9 (52,318 points)
    Mac OS X
    Jul 20, 2016 4:38 PM in response to sweet66

    Why don't you run an Apple Hardware Test.  It may offer some clues:

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is not conclusive.

     

    Download and post an Etrecheck report:

     

    http://www.etresoft.com/etrecheck

     

    Ciao.

  • by Drew Reece,Helpful

    Drew Reece Drew Reece Jul 20, 2016 4:38 PM in response to sweet66
    Level 5 (7,547 points)
    Notebooks
    Jul 20, 2016 4:38 PM in response to sweet66

    OS X has a feature to 'enlarge' the display - are you sure that you are not accidentally activating that?

    OS X Mountain Lion: Zoom content on the screen

    http://osxdaily.com/2012/01/02/enable-screen-zoom-in-mac-os-x-lion/ (this has other explanations & images)

     

    The keyboard shortcut is listed on that first Apple page - try that to see if it stops. ctrl+scroll seems top be the default way to trigger it if it is enabled.

     

    How is the Mac behaving? Are you already having strange scrolling & cursor moving issues? It is possible for the trackpad to cause strange input, especially if the battery is swollen. You can't assume that the battery isn't swollen unless you know what you are looking at, it is also possible that you put it back together incorrectly which can cause issues like this.

     

    Do you have an Apple store nearby? I would take it to them for a free checkup & advice.

    You can also try booting from other disks or in single user mode, do you know what they are?

     

    p.s

    Please click your username on this site & edit your profile. That is where the 'iPad, iOS 8.1' comes from.

  • by sweet66,

    sweet66 sweet66 Jul 20, 2016 4:46 PM in response to Drew Reece
    Level 1 (8 points)
    Notebooks
    Jul 20, 2016 4:46 PM in response to Drew Reece

    how do i copy the report here?

  • by sweet66,

    sweet66 sweet66 Jul 20, 2016 4:47 PM in response to OGELTHORPE
    Level 1 (8 points)
    Notebooks
    Jul 20, 2016 4:47 PM in response to OGELTHORPE

    how do i copy the etresoft report here?

  • by Drew Reece,

    Drew Reece Drew Reece Jul 20, 2016 4:50 PM in response to sweet66
    Level 5 (7,547 points)
    Notebooks
    Jul 20, 2016 4:50 PM in response to sweet66

    You can save it as a text file, then open that file, select the text then copy & paste it here, otherwise you should be able to select the report & copy & paste it directly from EtreCheck.

     

    The Edit menu has the copy & paste commands.

  • by sweet66,

    sweet66 sweet66 Jul 20, 2016 4:53 PM in response to Drew Reece
    Level 1 (8 points)
    Notebooks
    Jul 20, 2016 4:53 PM in response to Drew Reece

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-07-20 19:44:05

    Download EtreCheck from https://etrecheck.com

    Runtime 4:34

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    overheating, display enlarging, trackpad not working well

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, 2.53GHz, Mid 2009)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro5,4

        1 2.53 GHz Intel Core 2 Duo CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Check Battery - Cycle count = 175

     

    Video Information: ⓘ

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1440 x 900

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour

     

    Disk Information: ⓘ

        ST9250315ASG disk0 : (250.06 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 249.20 GB (28.22 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-ST DVDRW  GS23N   ()

     

    USB Information: ⓘ

        Apple Inc. Built-in iSight

        Apple Card Reader

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        SIGMACHIP Usb Mouse

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Configuration files: ⓘ

        /etc/sysctl.conf - File exists but not expected

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Application Support/HASP/kexts

        [not loaded]    com.aladdin.kext.aksfridge (1.0.16332 - 2013-11-05) [Support]

     

            /Library/Extensions

        [loaded]    com.symantec.kext.SymAPComm (12.9.1f13 - SDK 10.8 - 2016-07-19) [Support]

        [loaded]    com.symantec.kext.filesecurity (12.9.1 - SDK 10.8 - 2016-07-19) [Support]

        [loaded]    com.symantec.kext.fw (5.6 - SDK 10.8 - 2016-07-19) [Support]

        [loaded]    com.symantec.kext.internetSecurity (5.7 - SDK 10.8 - 2016-07-19) [Support]

        [loaded]    com.symantec.kext.ips (3.10.4 - SDK 10.8 - 2016-07-19) [Support]

        [loaded]    com.symantec.kext.pf (5.9.1 - SDK 10.8 - 2016-07-19) [Support]

     

            /System/Library/Extensions

        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74 - 2016-07-19) [Support]

        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74 - 2016-07-19) [Support]

        [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.5-3 - SDK 10.8 - 2016-07-19) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    162 Apple tasks

        [running]    69 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    45 Apple tasks

        [loaded]    160 Apple tasks

        [running]    86 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-02-12) [Support]

        [loaded]    com.hp.help.tocgenerator.plist (2009-07-28) [Support]

        [running]    com.rim.BBAlbumArtCacher.plist (2012-07-17) [Support]

        [running]    com.rim.BBLaunchAgent.plist (2012-07-17) [Support]

        [failed]    com.symantec.errorreporter-periodicagent.plist (2015-08-04) [Support]

        [loaded]    com.symantec.nis.application.plist (2014-12-18) [Support]

        [running]    com.symantec.uiagent.application.plist (2013-01-16) [Support]

        [running]    com.wacom.wacomtablet.plist (2013-02-06) [Support]

        [loaded]    com.xrite.device.softwareupdate.plist (2013-06-20) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.SwitchBoard.plist (2012-09-29) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-02-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [running]    com.aladdin.aksusbd.plist (2013-11-05) [Support]

        [failed]    com.aladdin.hasplmd.plist (2013-11-05) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [running]    com.rim.BBDaemon.plist (2012-07-17) [Support]

        [loaded]    com.skype.skypeinstaller.plist (2015-12-04) [Support]

        [running]    com.symantec.deepsight-extractor.plist (2013-01-24) [Support]

        [loaded]    com.symantec.errorreporter-periodic.plist (2015-08-04) [Support]

        [loaded]    com.symantec.liveupdate.daemon.ondemand.plist (2014-09-23) [Support]

        [loaded]    com.symantec.liveupdate.daemon.plist (2014-09-23) [Support]

        [not loaded]    com.symantec.nav.migrateqtf.plist (2014-09-29) [Support]

        [running]    com.symantec.sharedsettings.plist (2015-08-13) [Support]

        [running]    com.symantec.symdaemon.plist (2014-09-17) [Support]

        [running]    com.xrite.device.xrdd.plist (2013-06-20) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2010-11-14) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2011-01-27) [Support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-07-10) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [failed]    com.zeobit.MacKeeper.Helper.plist (2014-10-22) [Support]

        [loaded]    uk.co.markallan.clamxav.freshclam.plist (2015-02-05) [Support]

     

    User Login Items: ⓘ

        i1ProfilerTray    Application  (/Applications/i1Profiler/i1ProfilerTray.app)

        ElementsOrganizerSyncAgent    Application  (/Applications/Adobe Elements 9 Organizer.app/Contents/MacOS/ElementsOrganizerSyncAgent.app)

        EOS Utility    Application Hidden (/Applications/Canon Utilities/EOS Utility/EOS Utility.app)

        BlackBerry Device Manager    Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)

        HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

        HP Product Research    Application  (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)

     

    Other Apps: ⓘ

        [running]    com.adobe.ElementsOrganizerSyncAgent.107232

        [running]    com.canon.EOS-Utility.50592

        [running]    com.hp.HPScheduler.104992

        [running]    com.hp.productresearch.105952

        [running]    com.symantec.nortonantivirus.75232

        [running]    com.wacom.TabletDriver.106592

        [running]    com.wacom.Wacom_TouchDriver.105312

        [running]    jp.co.canon.cijscannerregister.110432

        [loaded]    419 Apple tasks

        [running]    187 Apple tasks

     

    Internet Plug-ins: ⓘ

        WacomNetscape: 2.1.0-1 - SDK 10.8 (2013-02-06) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-08)

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-10-08) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2013-02-06) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-02-12) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-14) [Support]

        Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-11) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-08)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-14) [Support]

        iPhotoPhotocast: 7.0 (2010-04-14)

        SharePointBrowserPlugin: 14.0.2 (2011-01-27) [Support]

        NortonInternetSecurityBF: 1.11.0 - SDK 10.6 (2016-04-19) [Support]

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

     

    Safari Extensions: ⓘ

        AVG LinkScanner - AVG Technologies, Inc. - http://www.avg.com (2012-01-09)

        Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2016-01-05)

        Norton Internet Security - Symantec Corp - http://macplugin.norton.com/?ext=NIS (2016-02-11)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

        Norton\nQuickMenu (2015-08-04) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 249.20 GB Disk used: 220.98 GB

        Destinations:

            WD Passport External HD [Local]

            Total size: 0 B

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Too small

                Backup size 0 B < (Disk used 220.98 GB X 3)

     

    Top Processes by CPU: ⓘ

             1%    kernel_task

             1%    loginwindow

             0%    fontd

             0%    WindowServer

             0%    symdeepsight-extractor

     

    Top Processes by Memory: ⓘ

        721 MB    kernel_task

        377 MB    SymDaemon

        287 MB    com.apple.WebKit.WebContent(2)

        188 MB    Safari

        164 MB    com.apple.WebKit.Plugin.64

     

    Virtual Memory Information: ⓘ

        2.99 GB    Free RAM

        5.26 GB    Used RAM (2.70 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jul 20, 2016, 07:43:20 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194320_[redacted].crash

            /usr/libexec/hasplmd

        Jul 20, 2016, 07:43:10 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194310_[redacted].crash

        Jul 20, 2016, 07:43:00 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194300_[redacted].crash

        Jul 20, 2016, 07:42:50 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194250_[redacted].crash

        Jul 20, 2016, 07:42:40 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194240_[redacted].crash

        Jul 20, 2016, 07:42:30 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194230_[redacted].crash

        Jul 20, 2016, 07:42:20 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194220_[redacted].crash

        Jul 20, 2016, 07:42:10 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194210_[redacted].crash

        Jul 20, 2016, 07:42:00 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194200_[redacted].crash

        Jul 20, 2016, 07:41:50 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194150_[redacted].crash

        Jul 20, 2016, 07:41:40 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194140_[redacted].crash

        Jul 20, 2016, 07:41:30 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194130_[redacted].crash

        Jul 20, 2016, 07:41:20 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194120_[redacted].crash

        Jul 20, 2016, 07:41:10 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194110_[redacted].crash

        Jul 20, 2016, 07:41:01 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194101_[redacted].crash

        Jul 20, 2016, 07:40:50 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194050_[redacted].crash

        Jul 20, 2016, 07:40:40 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194040_[redacted].crash

        Jul 20, 2016, 07:40:30 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194030_[redacted].crash

        Jul 20, 2016, 07:40:20 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194020_[redacted].crash

        Jul 20, 2016, 07:40:10 PM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-194010_[redacted].crash

        Jul 20, 2016, 07:05:25 PM    ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-07-20-190525_ [redacted].crash

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

        Jul 20, 2016, 06:32:18 PM    /Library/Logs/DiagnosticReports/SymDaemon_2016-07-20-183218_[redacted].cpu_reso urce.diag [Details]

            /Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

        Jul 20, 2016, 05:50:48 PM    Self test - passed

        Jul 20, 2016, 10:02:07 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-07-20-100207_[ redacted].cpu_resource.diag [Details]

        Jul 20, 2016, 01:12:33 AM    /Library/Logs/DiagnosticReports/SymDaemon_2016-07-20-011233_[redacted].cpu_reso urce.diag [Details]

        Jul 20, 2016, 12:53:01 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005301_[redacted].crash

        Jul 20, 2016, 12:52:51 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005251_[redacted].crash

        Jul 20, 2016, 12:52:41 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005241_[redacted].crash

        Jul 20, 2016, 12:52:31 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005231_[redacted].crash

        Jul 20, 2016, 12:52:21 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005221_[redacted].crash

        Jul 20, 2016, 12:52:11 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005211_[redacted].crash

        Jul 20, 2016, 12:52:01 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005201_[redacted].crash

        Jul 20, 2016, 12:51:51 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005151_[redacted].crash

        Jul 20, 2016, 12:51:41 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005141_[redacted].crash

        Jul 20, 2016, 12:51:31 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005131_[redacted].crash

        Jul 20, 2016, 12:51:21 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005121_[redacted].crash

        Jul 20, 2016, 12:51:11 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005111_[redacted].crash

        Jul 20, 2016, 12:51:01 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005101_[redacted].crash

        Jul 20, 2016, 12:50:51 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005051_[redacted].crash

        Jul 20, 2016, 12:50:41 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005041_[redacted].crash

        Jul 20, 2016, 12:50:31 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005031_[redacted].crash

        Jul 20, 2016, 12:50:21 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005021_[redacted].crash

        Jul 20, 2016, 12:50:11 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005011_[redacted].crash

        Jul 20, 2016, 12:50:01 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-005001_[redacted].crash

        Jul 20, 2016, 12:49:51 AM    /Library/Logs/DiagnosticReports/hasplmd_2016-07-20-004951_[redacted].crash

        Jul 19, 2016, 10:43:28 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-07-19-224328_[ redacted].cpu_resource.diag [Details]

        Jul 19, 2016, 07:26:45 PM    ~/Library/Logs/DiagnosticReports/suggestd_2016-07-19-192645_[redacted].crash

            /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

        Jul 19, 2016, 07:17:37 PM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-07-19-191737_[redacted]. crash

            com.wacom.Wacom_TabletDriver - /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

        Jul 19, 2016, 07:17:07 PM    /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-07-19-191707_[redacted]. crash

  • by BobTheFisherman,Solvedanswer

    BobTheFisherman BobTheFisherman Jul 20, 2016 4:58 PM in response to sweet66
    Level 6 (15,334 points)
    Jul 20, 2016 4:58 PM in response to sweet66

    Start by removing Symantec, Clamxav, and MacKeeper. They are not needed and may cause problems.

  • by macjack,

    macjack macjack Jul 20, 2016 4:55 PM in response to sweet66
    Level 9 (55,699 points)
    Mac OS X
    Jul 20, 2016 4:55 PM in response to sweet66

    Please read this answer by thomas_r:

    OSX.Malcol

  • by macjack,

    macjack macjack Jul 20, 2016 4:59 PM in response to BobTheFisherman
    Level 9 (55,699 points)
    Mac OS X
    Jul 20, 2016 4:59 PM in response to BobTheFisherman

    BobTheFisherman wrote:

     

    Start by removing Symantec. It is not needed and it may cause problems.

    +1

    There are no viruses that can attack Mac.OS X. So, anti-virus programs are selling a cure for a disease that doesn't exist. And they are renowned for borking Mac systems. Symantec has been bricking Macs for a very long time.

     

    A Mac can pick up malware but not if you just use common sense. You really have to actively invite some malware in for it to happen. That means downloading and knowingly giving your password for it to download. Mac provides all the protection you need with SIP (System Integrity Protection).I About System Integrity Protection on your Mac - Apple Support

     

    If you do happen to download malware you can use MalwareBytes to get rid of it. Malwarebytes was developed by one of our own colleagues here in ASC. It gets rave reviews and is about the most proven anti-malware software for Mac. If you use torrents, don't. Torrents are a good way to pick up malware because anything can hitchhike in on a download.

     

    Safari pop-ups are different and easier to deal with. In Safari 9.1 and later just close the window. For earlier versions force quit and hold the shift key while restarting Safari.

    https://support.apple.com/en-us/HT203987

     

    Finally, stay away from programs that purport to "clean your Mac". They can do damage to your system. Your Mac needs no cleaning in the first place. All the cleaning that is necessary is taken care routinely by OS X.

  • by sweet66,

    sweet66 sweet66 Jul 20, 2016 5:01 PM in response to macjack
    Level 1 (8 points)
    Notebooks
    Jul 20, 2016 5:01 PM in response to macjack

    uninstalled.....

  • by sweet66,

    sweet66 sweet66 Jul 20, 2016 5:04 PM in response to macjack
    Level 1 (8 points)
    Notebooks
    Jul 20, 2016 5:04 PM in response to macjack

    only symantic.  i don't have the others.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 20, 2016 5:06 PM in response to sweet66
    Level 9 (52,318 points)
    Mac OS X
    Jul 20, 2016 5:06 PM in response to sweet66

    Let me add that if you no longer have a Blackberry, rid the MBP of all RIM files.

     

    Ciao.

  • by sweet66,

    sweet66 sweet66 Jul 20, 2016 5:34 PM in response to OGELTHORPE
    Level 1 (8 points)
    Notebooks
    Jul 20, 2016 5:34 PM in response to OGELTHORPE

    i'm trying to do an AHT but the steps aren't working.  i shut down my macbook, turn it on and press 'D' before the grey screen appears, but it boots up anyway.  i've tried it by combining 'D' with command and option as well, but that isn't working either.  any ideas?

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