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chuck_irvine

Q: I can't turn on the watch. When I press the side button, it only shows a picture of watch charger

I can't turn on my watch. When I press the side button, it only shows a picture of watch charger. What's the problem?

Posted on Jul 21, 2016 7:26 AM

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Q: I can't turn on the watch. When I press the side button, it only shows a picture of watch charger

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 21, 2016 7:28 AM in response to chuck_irvine
    Level 9 (57,254 points)
    iPhone
    Jul 21, 2016 7:28 AM in response to chuck_irvine

    The device needs to be charged then. Connect it to your charger for a minimum of 2 hours or until you see the screen change.

     

    Also, if you are new to the Apple Watch, make sure that you have removed all of the protective plastic around the charger and the back of the phone. With those in place, the phone and charger may not make complete contact and charge correctly.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jul 21, 2016 7:29 AM in response to chuck_irvine
    Level 7 (31,061 points)
    Apple Watch
    Jul 21, 2016 7:29 AM in response to chuck_irvine

    ..

  • by chuck_irvine,

    chuck_irvine chuck_irvine Jul 21, 2016 8:17 AM in response to ChrisJ4203
    Level 1 (4 points)
    Apple Watch
    Jul 21, 2016 8:17 AM in response to ChrisJ4203

    Chris, thanks for responding. It was on the charger overnight. When I take the watch off the charger, the "lightening" sign is red, and when put back on the charger, the lightening sign is green, so I think the watch was being charged, but somehow the battery could not get enough power to turn on the watch.

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jul 21, 2016 9:03 AM in response to chuck_irvine
    Level 7 (31,061 points)
    Apple Watch
    Jul 21, 2016 9:03 AM in response to chuck_irvine

    The symbol that you are describing indicates that the battery is still very low and requires charging.

     

    Try charging your watch again for at least 2.5 hours (and perhaps longer, such as overnight).

     

    When doing so, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
    • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
      • Some watch docks, stands, cases or protectors might hinder this.
    • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
    • If you are charging your watch by plugging the cable into mains power:
      • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
      • Check that the USB Power Adapter is pushed fully into the power outlet.
      • Try using different adapters from the following:
        • The Apple USB Power Adapter that was supplied with the watch, or;
        • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
        • An Apple-certified (MFi) third-party 5W USB power adapter.
      • Try using a different power outlet (one that is known to be working properly).
    • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
      • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).

     

    After charging, if your watch has not already restarted automatically, remove it from the charger and:

     

    • Try restarting it (by pressing and holding the side button until you see the Apple logo).
    • Next try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked (under warranty, if eligible):

     

     

    To check your warranty status (the serial number is on the back of your watch):

     

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    If your Apple Watch won't charge or it won't turn on - Apple Support