HT201560: Repair disk permissions with Disk Utility
Learn about Repair disk permissions with Disk Utility
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Helpful answers
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Jul 21, 2016 10:56 AM in response to Robert Keddyby Lexiepex,Quit Mail from the menu.
Restart Mail.
If that does not work:
Quit Mail from the menu.
Shutdown the mac, restart while hodling the Shift key, it is slow, login, then restart again normally.
Start Mail.
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Jul 21, 2016 11:30 AM in response to Robert Keddyby Linc Davis,If you haven't already done so, restart the computer and see whether the problem goes away. If it doesn't, see below.
Please back up all data before proceeding.
Step 1
Open the Mail preferences window and select the Accounts tab. Select each of your mail accounts in turn and uncheck the box marked
Enable this account
Then quit Mail. Force quit if necessary.
Step 2
If you're running OS X 10.11 ("El Capitan") or later, triple-click anywhere in the line below on this page to select it:
~/Library/Mail/V3/MailDataIf you're running an older version of OS X, use this line:
~/Library/Mail/V2/MailDataCopy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder
from the menu bar. Paste into the box that opens by pressing command-V, then press return.
A folder window will open. Inside it there should be files with names as follows:
Envelope Index
ExternalUpdates.storedata
Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.
Step 3
Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.
If the import operation stalls or fails with an error message, quit Mail, delete the two new index files (keeping the original ones that you moved to the Desktop), and try again. According to many reports, the second attempt may succeed after the first one has failed.
Step 4
Reenable the accounts that you disabled in Step 1. Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, report your results.