ttman21

Q: iOS 9.3.3 broke iBooks store on iPad

After the 9.3.3 iOS update (7/19/2016), the iBooks store will not open on my iPad Pro 9.7, nor will it open on my iPad Mini 4. My books works fine, just the Featured, Top Charts, etc. will not open. iBooks works fine on my iPhone 6S and iMac.

iPad Pro, iOS 9.3.3

Posted on Jul 20, 2016 6:37 AM

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Q: iOS 9.3.3 broke iBooks store on iPad

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  • by ajbfx3,

    ajbfx3 ajbfx3 Jul 20, 2016 7:03 PM in response to ttman21
    Level 1 (4 points)
    Jul 20, 2016 7:03 PM in response to ttman21

    Ditto, all! Tried the hard reset, closed all apps, tried again. Nope. Hard on a bookworm! I'll wait for a fix, I guess.   I've only had my new iPad for a week. I was afraid it's the iPad, so that's my silver lining.

  • by Phil0124,

    Phil0124 Phil0124 Jul 20, 2016 7:11 PM in response to ajbfx3
    Level 7 (27,397 points)
    iPhone
    Jul 20, 2016 7:11 PM in response to ajbfx3

    Yes, there seems to be some kind of issue with the iBooks store on iPads, and apparently only on iPads.

     

    It works for me on an iPhone 6, but not on an iPad Pro 12".

     

    You can however for now use the iTunes Store App Search facility to find iBooks, and buy them directly from within the iTunes Store App.  They should automatically load onto the iBooks App after purchase.

     

    You can also let Apple know at http://www.apple.com/feedback/ibooks_ios.html

  • by Edhere51,

    Edhere51 Edhere51 Jul 20, 2016 7:40 PM in response to ttman21
    Level 1 (4 points)
    iBooks
    Jul 20, 2016 7:40 PM in response to ttman21

    Same thing here.  Did reboot then signed out and in in iTune.  No luck, very frustratin!

  • by flankspeed,

    flankspeed flankspeed Jul 21, 2016 3:19 AM in response to ttman21
    Level 1 (4 points)
    Jul 21, 2016 3:19 AM in response to ttman21

    I have the same problem on an iPad Pro 9.7, iPad Air 2, and iPad Mini 4. Tried a complete settings reset and then a restore from iTunes backup followed by turning WiFi off and then on again in the Control Center. This caused iBooks to function again briefly, but upon quitting and restarting iBooks the problem returned.

     

    I have had problems with my iPad Pro 9.7 and 12-inch MacBook that required sending each unit to Apple while both were less than one month old. They replaced the iPad and the keyboard assembly on the MacBook, but I am sorely disappointed in Apple's quality control -- though I am grateful they do stand behind their products.

     

    I hope we don't have to wait long for a fix to this iBooks problem, but I won't hold my breath. Even my close to 30-year-long loyalty to Apple is being sorely tested.

  • by donna bellefromcornwall,

    donna bellefromcornwall donna bellefromcornwall Jul 21, 2016 5:31 AM in response to Jeffrey Yeazell
    Level 1 (4 points)
    Jul 21, 2016 5:31 AM in response to Jeffrey Yeazell

    Same problem on phone to Apple for 3 hrs- no fix

  • by flankspeed,

    flankspeed flankspeed Jul 21, 2016 8:30 AM in response to ttman21
    Level 1 (4 points)
    Jul 21, 2016 8:30 AM in response to ttman21

    Good news, at least for now. I just checked iBooks and it has started working again even though I did nothing to fix it. All I can do now is hope it keeps working, and that it starts working for everyone else who posted here. Good luck!

     

    UPDATE: Well, that didn't last long. I just double-checked iBooks and now it is not working again. **Throws hands up in the air and walks off shaking his head.**

  • by donna bellefromcornwall,

    donna bellefromcornwall donna bellefromcornwall Jul 21, 2016 9:13 AM in response to flankspeed
    Level 1 (4 points)
    Jul 21, 2016 9:13 AM in response to flankspeed

    SRory no luck for me- not working

  • by Allie4488,

    Allie4488 Allie4488 Jul 21, 2016 9:32 AM in response to flankspeed
    Level 1 (33 points)
    iBooks
    Jul 21, 2016 9:32 AM in response to flankspeed

    Tried - it does not work; my Overdrive app from the library system works fine so I can download epub books on the iPad - just not on Ibooks app.  May go to the Genius Bar next week but I have little faith in them.  This is like cable - all of a sudden a feature like On Demand does not work and Cox tells you that you are the only one and wants to redo everything and within a day you find out that it is a thousand customers, not just you.

  • by Phil0124,

    Phil0124 Phil0124 Jul 21, 2016 9:32 AM in response to donna bellefromcornwall
    Level 7 (27,397 points)
    iPhone
    Jul 21, 2016 9:32 AM in response to donna bellefromcornwall

    I got it to work once by Rebooting the iPad. But it has since gone back to being blank.

  • by N4uau,

    N4uau N4uau Jul 21, 2016 9:38 AM in response to Allie4488
    Level 1 (4 points)
    Jul 21, 2016 9:38 AM in response to Allie4488

    I have to think it will be resolved quickly. If we can't buy iBooks, Amazon's Kindle books are still for sale. $$$ flying out the Apple window will get some one's  attention quickly.

  • by Zachary corduan,

    Zachary corduan Zachary corduan Jul 21, 2016 11:03 AM in response to ttman21
    Level 1 (17 points)
    Publishing
    Jul 21, 2016 11:03 AM in response to ttman21

    WWhen will we get ibooks featuring to purc to work agian even after you open a book i waint it working now

  • by PhilWh,

    PhilWh PhilWh Jul 21, 2016 11:54 AM in response to ttman21
    Level 1 (14 points)
    iBooks
    Jul 21, 2016 11:54 AM in response to ttman21

    Same here with the addition of my books not syncing to the iPad as well.  I bought a book last night on my iPhone and it's now not showing up on the iPad.  It shows up on the MacBook so it's clearly just an iPad thing.  Like a couple of others here I saw a glimmer of hope that I had somehow fixed the search features (Featured, Top Charts, Top Authors) but it went back to just a white screen the next time I opened iBooks.  Have done everything that everyone else has documented here.  Just throwing my card on the pile too....

  • by kristinfromkaty,

    kristinfromkaty kristinfromkaty Jul 21, 2016 12:00 PM in response to ttman21
    Level 1 (8 points)
    iBooks
    Jul 21, 2016 12:00 PM in response to ttman21

    I tried this also. I also restored my iPad Air back to original settings and loaded all my books back on but i can still only read my books all the other options only have a blank screen. I was I the phone with support but got disconnected

  • by kristinfromkaty,

    kristinfromkaty kristinfromkaty Jul 21, 2016 12:07 PM in response to orangehb
    Level 1 (8 points)
    iBooks
    Jul 21, 2016 12:07 PM in response to orangehb

    Me too. I've been messing with this for the last two days. I hope they get this fixed soon!

  • by Zachary corduan,

    Zachary corduan Zachary corduan Jul 21, 2016 1:19 PM in response to ttman21
    Level 1 (17 points)
    Publishing
    Jul 21, 2016 1:19 PM in response to ttman21

    WWhen will we get ibooks featuring to purc to work agian even after you open a book i waint it works buy tomorrow or a lot of people will sue your company it the Ib features to purchase to work right away

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