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All replies
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Helpful answers
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Jul 23, 2015 12:01 PM in response to esbelmeby rulerofdazas,Thanks a lot for this.
It was touch and go there for a while but luckily i read this post as a last of all last of the last attempts to save the gizmo.
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Aug 10, 2015 3:02 PM in response to rulerofdazasby rabbitgtibbar,Stumbled into this problem last night and subsequently across this page, and thought I'd share my resolution.
Short version: Make sure all your network cables are seated securely.
Long version: After trying all the solutions listed here (and elsewhere), I started looking deeper into solutions. As suggested here, I could connect to my phone's WiFi and all was right. I could also connect to my house's WiFi and all was right. But as soon as I tried using my house's wired network, the problem would again rear its head. I also noticed that when I was trying to run on the wired network, the ATV's IP address was not only not the one I had assigned to it, but outside the range I had set up in my router. Logging into my router, I noticed that the ATV was not showing up on its connected devices list. And neither was the TiVo, Blu-Ray player, Xbox or WIIU all connected to the same switch inside my A/V cabinet. "Aha!" I thought, "The switch is bad!" I went to my computer room and stole the switch from there (as I knew that it worked) and replaced the switch buried deep behind all the A/V equipment, rebooted the network and...nothing. All of the components still lacked network access, the router still wasn't seeing any of them and they all had "wrong" IP addresses listed in their "network settings" menus. Just to be sure that the old switch wasn't the culprit, I now put it in the computer room. Everything in there worked fine.
One thing I did notice though, was that the front light corresponding to network cable wasn't illuminated (I turned off the front lights on the old switch as it was distracting to have it lit up like a Vader's chest behind all the components in the cabinet). I looked over at the router on the other side of the room and noticed its corresponding light wasn't lit either. As I did, I remembered that I had dusted that area earlier in the day, and had a "Eureka!" moment. I walked over, pushed on all the cables plugged into the back of the router and voila, one *clicked*. As soon as it did, all was fine again. It was like that scene from Christmas Vacation where Ellen realizes that the lights were all wired to the same switch.
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Aug 14, 2015 5:58 AM in response to BrendanfromQLDby MasterGonza,This issue is resolved
Check the time zone
And then change it to your time zone
Then Check
Check the Region
And then change your contry.
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Aug 14, 2015 6:00 AM in response to BrendanfromQLDby MasterGonza,If it don't work on your network make a hotspot on your mobile device not laptop or pc.
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Sep 10, 2015 5:37 PM in response to esbelmeby Sarafromcommanda,Thank you thank you thank you. I had given up. Yours was the only solution that worked. What a weird thing to have to do. It's been about 9 months since I last used the Apple TV. Oh my, do I have some catching up to do!!
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Mar 13, 2016 1:35 PM in response to BrendanfromQLDby jbcortes,Same problem. After years of fuss free operation when I turn on the ATV in the evening, I get these two icons, even though my ethernet cable is properly seated and the network works fine. I have to turn off the ATV, restart my router, and when it's ready turn on the ATV again. Then all is fine. It's ridiculous to have to do this every evening.
Will get my hands on another type of device, I think I just can't be bothered to jump through hoops for something that should simply work.
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Jun 4, 2016 7:45 PM in response to BrendanfromQLDby IamSneezy,We had a power surge. It's on a power strip, it didn't hurt it, but when I got this message, all I needed to do was reset the ATV. It was a bit of a pain as I needed to log onto the wifi then into Netflix, etc, but it worked fine after that. Easy Peasy.
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Jul 21, 2016 3:00 PM in response to BrendanfromQLDby Arkdrone,Hi,
I keep having this issue every now a then.
What I do is simply forget my network and re-join it.
Works every time.
Hope it helps.
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Sep 10, 2016 5:40 AM in response to BrendanfromQLDby Jeff Topping2,This started the other night for me. tried everything... unplug, restart, reset, logging in and out of all of my wifi router signals (we have two we use), auto, manual... it says connected to the wifi signals at the router when passwords are entered but then when i try to Test and log onto itunes, it fails. ( so i cant try the location>usa trick some people claim works).
All of our other devices in the house work on the wifi router and our signals.
Our IT guy at work gave me another ATV to try and it also did not work. Only computers and settings on home screen when trying to log in using the current home wifi signals.
I finally tried to use my iphone and created a personal hotspot. Logged in to it with auto settings, and it worked.
Then i logged out and back in to my local home wifi signals. I am back in business. My home screen is back to normal. phew.
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Sep 16, 2016 5:30 PM in response to BrendanfromQLDby carbon_dragon,I had the same problem. I just got off the phone with Apple. I had just replaced my old comcast modem with the new XFinity Modem. When I tried to go to the Apple TV it was acting strangely When I rebooted, I got the settings or computers thing. They had me:
1. Reset the Apple TV to original settings
2. Unplug my Time Capsule
3. Unplug my XFinity Modem
4. Wait about 2 minutes
5. Plug in the XFinity Modem (it takes FOREVER for the new XFinity modem to come up, so give it a couple of minutes)
6. Once it shows Online, plug in the Time Capsule
7. The Time Capsule shows a yellow light. Even direct connected computers still don't have an internet connection
8. After a few minutes the XFinity network connects and the direct connect computer works
9. Short time later, the Time Capsule light goes green and the wireless iMac is working
10. Go to the Apple TV and Click English and then select my WiFi network and type in the interminable password
11. Connection established and it looks normal'ish
12. Sign in in settings ->ITunes Store with my apple ID and password
An I'm on. Whew!