Q: Apple Mail - Colleagues/Friends Cannot See Attachments
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by Carolyn Samit,Jul 8, 2016 2:17 PM
Carolyn Samit
Jul 8, 2016 2:17 PM
in response to Fred Davenport
Level 10
(122,069 points)
Apple MusicNo problems sending attachments to Mac or Windows users for me.
If you are referring to attachments send to Windows users ...
Send attachments to Windows users
Make sure you send Windows-friendly attachments. To do so for all messages, from the main Mail window choose Edit > Attachments, then make sure Always Send Windows-Friendly Attachments is selected. For a specific message, click the Attach button
in the toolbar of the message window, then make sure Send Windows-Friendly Attachments is selected.From here > Add attachments
And make sure OS X is up to date. Open System Preferences > App Store > Check Now
If your Mac is running an older OS X, see if you can upgrade to El Capitan v10.11 > Upgrade to OS X El Capitan - Apple Support
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Jul 8, 2016 2:18 PMby Fred Davenport,Carolyn,
Cannot thank you enough for the quick reply.
What do I do if sending to many (Apple, Windows & Others) in an email, which is almost 100% of the time?
Do I have to remember to do this each time I am going to send an email with an attachment/image?
Does your suggestion still work?
Thank You
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Jul 8, 2016 3:02 PMby Donald Morgan,I am sure that once you make the changes that Carolyn has suggested you will not have to make the changes to every e-mail it will do it for you from now on. The reason is you have made the changes needed to fix your problem. I also suggest you change any photos to .jpg instead of pdf will also help a ton.
CHEERS
Don
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Jul 8, 2016 3:22 PMby Fred Davenport,Thx Don,
Appreciate the reply and help.....HOWEVER
Just the fact that you ask me to send Apple Mail attachments only in .jpg (not .pdf) and Carolyn suggests all these work-a-rounds, is an indictment of how bad Apple Mail is.
No other email client prohibits sending attachments with images like Apple Mail.
I do not like Outlook, but it "does" allow sending email with all images (.jog, .png, .pdf and many more) as attachments that all my recipients from all platforms can open, view and edit.
Sorry to be crying on your couch, but why is Apple's Mail-Contacts-Calendar so very, very bad.
Been using Apple products since 1978 and they continue to make disregard the most important software on all our devices (Mail-Contacts-Calendar). I want to use Apple products, but when I send and email to my staff or to my campus, all I get is dozens of replies that they cannot open the attachment/image.
Sad, Very, Very Sad
Hope someone in Cupertino will:
Make Apple Great Again
Will not be voting for Trump, but will vote early and often for anyone who can make
Apple Mail-Contacts-Calendar Great!
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Jul 21, 2016 11:55 PMby RexRox,I hear you Fred...
I use Macs to run my small business & forever have clients using windows saying things like;
'that attachment is embedded in the e-mail & I can't get it out'...or
'that attachment is only the size of a postage stamp'...
or
'that attachment won't open at all'...
I have followed the recommended steps countless times but found they only work sometimes (& yes sometimes it's a case of pebkac at the receiving end but nonetheless).
Previously I had the excellent 'Attachment Tamer' plug-in installed and never ever, ever had a problem but the developer has stopped updating it because every time Apple released a Mail update they broke the plug-in & it was too difficult for them to keep updating.
I have been a Mac user for over 20-years & this has long been a frustration. I just don't understand why Apple can't see their way clear to fixing it.
Not everyone wants their e-mails to look like postcards or a school project with embedded images etc.
I work around it now by sending a lot of material via DropBox or by zipping material before attaching (drop photos etc into a folder then right click on the folder & select 'Compress...' to create a zipped file).Absurd solutions but they get my invoices paid faster!
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Jul 22, 2016 4:11 AMby Barney-15E,Fred Davenport wrote:
Thank You, but I do not have to do all these work-a-rounds using Outlook and other clients
I use Mail and don't use any of the workarounds. My recipients get my attachments fine.
There are various versions of Outlook in use around the world. Some versions are better at others at complying with the email standards. I don't think any of them completely support the standards.
The "Send Windows Friendly" option was added to work around the bugs in Outlook 2003 (I think). 2007 introduced other bugs, as did 2010. I think Apple pretty much gave up on trying to sort out Microsoft's problems.
If you have recipients who use different versions of Outlook, marking both Windows Friendly and Add Attachments to end of message generally will overcome the lack of email standard support by Microsoft. For some versions of Outlook, you have to also send Plain Text format.
I doubt Microsoft will ever release a product that is actually email-standards compliant as Outlook was designed to work inside a closed Exchange environment. The ability to work with internet email was cobbled on top of it.
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Jul 22, 2016 4:45 AMby Fred Davenport,Thx Barney,
Every time Apple updates I go back to Apple Mail with my fingers crossed that all will be good. And everytime my staff and colleagues on and off campus continue to have issues receiving, viewing and opening attachments.
Why is this never an issue when using outlook, while is always an issue with Apple Mail
Back to Outlook '16 for now.
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Jul 22, 2016 4:47 AMby Barney-15E,Why is this never an issue when using outlook, while is always an issue with Apple Mail
I'm surprised that Microsoft has coded around its own bugs with 2016. They didn't with all previous versions of Outlook. The previous versions of Outlook for Mac (and some for Windows) would get the same results when sending to PC Outlook users.
