amandafromwr
Level 1 (8 points)
Desktops

Q: imac crashing

I have a late 2012 27" iMac with OX10.95

3.4 ghz intel core i7 

 

For the last couple of months it has been crashing mainly when using photoshop CS5

and today it crashed when I  did not have photoshop open and just clicked on the apple

logo at the top right and on software download.

The whole mac crashes and I have to restart it by unplugging it waiting about 10 min then plugging it back in.

Sometimes I have a crash report but not always.

I crash reports for adobe bridge and Photoshop, also for Topaz DeNoise, rapport and the last one today was for Safari.

 

There is so much info on the crash reports I am not sure what to post, Error codes were

EXC_BAD_ACCESS (SIGBUS) OR (SIGSEGV)

codes were KERN-PROTECTION_FAILURE  at, KERN_INVALID_ADDRESS at and EXC_1386_GPFLT

 

I have updated all my photoshop plug ins so that they are the most up to date versions.

I have topaz and macphun plug ins, I did have Niki collection but I have removed this in case it was causing problems.

I also have onone in extensions, I have the most up to date version which works with CS5(newer versions do not work )

I have reset preferences for photoshop/bridge and purged the cache

I have verified and repaired preferences

I have uninstalled and reinstalled photoshop.

i have verified disks in disk utilities  that was ok

 

I have completed Apple hardware test 3x simple and 4 times extended testing no problems were found

I had added additional 16gb of ram.  I removed this and the same problem occurred.

 

This iMac was recalled for a hard drive  change and at the same time a screen change was needed.  I wiped the iMac before taking in for the recall.  On it's return the operating system  had not been reinstalled and I had to do this myself. Now I am wondering if they changed the screen and forgot to change the hard drive. Could this be the problem even if it is nothing is showing on the hardware test?

 

Can you advise me what  to try next and what further info I need to post if necessary

 

Many thanks

iMac, OS X Yosemite (10.10.5)

Posted on Jul 19, 2016 10:22 AM

by rkaufmann87,Solvedanswer
rkaufmann87 rkaufmann87
Level 9 (58,476 points)
Photos for Mac
A:


There is a more than good chance that your problem is caused by the antivirus app (AVG) that is installed on your system. Please locate the developers instructions for uninstalling it and then follow them. OS X does not require any antivirus, cleaning or ANY third party maintenance utilities to run well. If left alone and kept up-to-date OS X should run fine for years.

Posted on Jul 20, 2016 8:06 AM

Close
amandafromwr

Q: imac crashing

  • All replies
  • Helpful answers

Previous Page 2

  • by amandafromwr,

    amandafromwr amandafromwr Jul 22, 2016 12:56 AM in response to Linc Davis
    Level 1 (8 points)
    Desktops
    Jul 22, 2016 12:56 AM in response to Linc Davis

    The mac screen goes black and appears completely dead. No response if you use the back button to try to turn the iMac on. Only method of restarting is to unplug it and leave it for at least 10 min then plug back in and switch on with back button.

     

    Yesterday I tried to remove AVG and the looking at the latest crash report the unistaller crashed at 17.57.

    ( I appear to still have a disc image of AVG left).

     

    This did not appear to effect the rest of the system at the time. The whole system died when trying to upload a photo to DP review. I cannot see a  crash reports for this or any Kernal panics. In all messages the last message was at 21:54 there were some  messages with errors leading up to this.  I have posted them in case it helps. Also I do not know why it is trying to look at my car insurance document. I was not trying to look at it at the time.

     

    21/07/2016 21:47:14.673 com.apple.IconServicesAgent[185]: main Failed to composit image for binding VariantBinding [0x47b] flags: 0x8 binding: FileInfoBinding [0x1b3] - extension: jpg, UTI: public.jpeg, fileType: ????.

    21/07/2016 21:47:14.675 quicklookd[824]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: jpg, UTI: public.jpeg, fileType: ???? request size:64 scale: 1

    21/07/2016 21:47:14.685 com.apple.IconServicesAgent[185]: main Failed to composit image for binding VariantBinding [0x2b3] flags: 0x8 binding: FileInfoBinding [0x513] - extension: JPG, UTI: public.jpeg, fileType: ????.

    21/07/2016 21:47:14.686 quicklookd[824]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x603] flags: 0x8 binding: FileInfoBinding [0x503] - extension: JPG, UTI: public.jpeg, fileType: ???? request size:64 scale: 1

    21/07/2016 21:48:59.874 GoogleSoftwareUpdateAgent[830]: 2016-07-21 21:48:59.870 GoogleSoftwareUpdateAgent[830/0xa066b1a8] [lvl=2] -[KSAgentApp setupLoggerOutput] Agent settings: <KSAgentSettings:0x267c80 bundleID=com.google.Keystone.Agent lastCheck=2016-07-21 18:30:14 +0000 checkInterval=18000.000000 uiDisplayInterval=604800.000000 sleepInterval=1800.000000 jitterInterval=900 maxRunInterval=0.000000 isConsoleUser=1 ticketStorePath=/Users/den/Library/Google/GoogleSoftwareUpdate/TicketStore/Keys tone.ticketstore runMode=3 daemonUpdateEngineBrokerServiceName=com.google.Keystone.Daemon.UpdateEngine daemonAdministrationServiceName=com.google.Keystone.Daemon.Administration logEverything=0 logBufferSize=2048 alwaysPromptForUpdates=0 productIDToUpdate=(null) lastUIDisplayed=(null) alwaysShowStatusItem=0 updateCheckTag=(null) printResults=NO userInitiated=NO>

    21/07/2016 21:53:32.808 WindowServer[112]: _CGXGetWindowOrderingGroup: Operation on a window 0x49 requiring rights 0x5 by caller Photoshop

    21/07/2016 21:53:42.463 Adobe Bridge CS5[427]: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary on line 1. Parsing will be abandoned. Break on _CFPropertyListMissingSemicolon to debug.

    21/07/2016 21:54:53.361 com.apple.appkit.xpc.openAndSavePanelService[837]: assertion failed: 13F1911: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25

    21/07/2016 21:54:53.378 com.apple.appkit.xpc.openAndSavePanelService[837]: +[NSOpenAndSavePanelService clientWithAuditToken:hasEntitlementForOperation:sandboxPermissions:] : no appSandbox

    21/07/2016 21:54:53.687 com.apple.appkit.xpc.openAndSavePanelService[837]: Bogus event received by listener connection:

    <error: 0x7fff73633b50> { count = 1, contents =

      "XPCErrorDescription" => <string: 0x7fff73633e60> { length = 18, contents = "Connection invalid" }

    }

    21/07/2016 21:54:53.965 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:53.965 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:53.965 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:53.966 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:53.982 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:53.982 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:53.983 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:53.983 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:53.999 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:53.999 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:53.999 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:53.999 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.025 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.025 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.025 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.025 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.033 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.033 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.033 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.033 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.049 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.049 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.050 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.050 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.067 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.067 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.067 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.067 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.083 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.083 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.084 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.084 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.101 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.102 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.102 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.102 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.117 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.117 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.117 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.117 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.133 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.133 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.134 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.134 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.150 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.150 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.150 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.150 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.166 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.166 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.166 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.166 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.166 WindowServer[112]: CGXSetWindowTransform: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.166 com.apple.appkit.xpc.openAndSavePanelService[837]: CGSSetWindowTransformAtPlacement: Failed

    21/07/2016 21:54:54.166 com.apple.appkit.xpc.openAndSavePanelService[837]: ERROR: CGSSetWindowTransformAtPlacement() returned 1001

    21/07/2016 21:54:54.167 WindowServer[112]: CGXSetWindowListAlpha: Operation on a window 0x143 requiring rights kCGSWindowRightPresenter by caller com.apple.appkit.xpc.openAndSav

    21/07/2016 21:54:54.193 sandboxd[184]: ([401]) com.apple.WebKit(401) deny file-write-data /Users/den/Library/Preferences/com.apple.WebKit.Plugin.64.plist

    21/07/2016 21:54:54.199 sandboxd[184]: ([401]) com.apple.WebKit(401) deny file-write-data /Users/den/Library/Preferences/com.apple.WebKit.Plugin.64.plist

    21/07/2016 21:54:54.289 sandboxd[184]: ([401]) com.apple.WebKit(401) deny file-read-xattr /Users/den/Documents/aa car-insurance-policy-booklet-december-2013.pdf

    21/07/2016 21:54:54.311 sandboxd[184]: ([401]) com.apple.WebKit(401) deny file-read-xattr /Users/den/Documents/aa car-insurance-policy-booklet-december-2013.pdf

    21/07/2016 21:54:54.331 sandboxd[184]: ([401]) com.apple.WebKit(401) deny file-read-xattr /Users/den/Documents/aa car-insurance-policy-booklet-december-2013.pdf

    21/07/2016 21:54:55.974 sandboxd[184]: ([401]) com.apple.WebKit(401) deny file-read-xattr /Users/den/aIMG_3764.jpg

    21/07/2016 21:54:58.000 kernel[0]: Sandbox: com.apple.WebKit(401) deny file-read-xattr /Users/den/Scanned from a Xerox multifunction device.pdf

    21/07/2016 21:54:58.906 sandboxd[184]: ([401]) com.apple.WebKit(401) deny file-read-xattr /Users/den/Scanned from a Xerox multifunction device.pdf

    21/07/2016 21:54:58.912 sandboxd[184]: ([401]) com.apple.WebKit(401) deny file-read-xattr /Users/den/Scanned from a Xerox multifunction device.pdf

    21/07/2016 21:54:59.000 kernel[0]: Sandbox: com.apple.WebKit(401) deny file-write-data /Users/den/Library/Preferences/com.apple.WebKit.Plugin.64.plist

    21/07/2016 21:54:59.000 kernel[0]: Sandbox: com.apple.WebKit(401) deny file-write-data /Users/den/Library/Preferences/com.apple.WebKit.Plugin.64.plist

    22/07/2016 06:46:17.000 bootlog[0]: BOOT_TIME 1469166377 0

  • by Linc Davis,

    Linc Davis Linc Davis Jul 22, 2016 5:30 AM in response to amandafromwr
    Level 10 (207,963 points)
    Applications
    Jul 22, 2016 5:30 AM in response to amandafromwr

    It sounds like the machine is overheating, or there is a faulty temperature sensor on the logic board.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by Csound1,

    Csound1 Csound1 Jul 22, 2016 5:36 AM in response to amandafromwr
    Level 9 (50,439 points)
    Desktops
    Jul 22, 2016 5:36 AM in response to amandafromwr

    Can you run another report, lets see what is left

  • by amandafromwr,

    amandafromwr amandafromwr Jul 22, 2016 5:55 AM in response to Linc Davis
    Level 1 (8 points)
    Desktops
    Jul 22, 2016 5:55 AM in response to Linc Davis

    Thanks very much for your help

  • by amandafromwr,

    amandafromwr amandafromwr Jul 22, 2016 6:56 AM in response to Csound1
    Level 1 (8 points)
    Desktops
    Jul 22, 2016 6:56 AM in response to Csound1


    the only items in red on the Etrecheck are

       

        ProTec6b: Path: /Library/StartupItems/ProTec6b

        Startup items are obsolete in OS X Yosemite

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-12) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2014-12-14) [Support]

        [loaded]    com.adobe.CS5ServiceManager.plist (2016-07-12) [Support]

        [running]    com.epson.Epusp.plist (2009-07-06) [Support]

        [failed]    com.epson.epw.agent.plist (2009-09-30) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [running]    com.trusteer.rapport.rapportd.plist (2016-06-28) [Support]

     

    thanks

  • by Csound1,

    Csound1 Csound1 Jul 22, 2016 7:00 AM in response to amandafromwr
    Level 9 (50,439 points)
    Desktops
    Jul 22, 2016 7:00 AM in response to amandafromwr

    Let me see the entire report please, there is no personal information in it.

  • by amandafromwr,

    amandafromwr amandafromwr Jul 22, 2016 7:39 AM in response to Csound1
    Level 1 (8 points)
    Desktops
    Jul 22, 2016 7:39 AM in response to Csound1

    whole report

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-07-22 15:34:11

    Download EtreCheck from https://etrecheck.com

    Runtime 1:37

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    black screen

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac13,2

        1 3.4 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X Mavericks 10.9.5 (13F1911) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Boot OS X (disk1s3) <not mounted> : 650 MB

            Macintosh HD (disk2) / : 3.12 TB (456.08 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 3.00 TB Online

     

        APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) / : 3.12 TB (456.08 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 3.00 TB Online

     

    USB Information: ⓘ

        Logitech USB Receiver

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Startup Items: ⓘ

        ProTec6b: Path: /Library/StartupItems/ProTec6b

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    144 Apple tasks

        [running]    34 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    49 Apple tasks

        [loaded]    137 Apple tasks

        [running]    63 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-12) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2014-12-14) [Support]

        [loaded]    com.adobe.CS5ServiceManager.plist (2016-07-12) [Support]

        [running]    com.epson.Epusp.plist (2009-07-06) [Support]

        [failed]    com.epson.epw.agent.plist (2009-09-30) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.SwitchBoard.plist (2016-07-12) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-07-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-29) [Support]

        [loaded]    com.bombich.ccc.plist (2012-02-16) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-07-12) [Support]

        [loaded]    com.lexar.IRInstaller.plist (2015-08-27) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-07-08) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-12) [Support]

     

    User Login Items: ⓘ

        EEventManager    Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

        iP6700DMonitor    Application  (/Applications/Canon Utilities/Memory Card Utility/iP6700D/iP6700D Memory Card Utility.app/Contents/Resources/iP6700DMonitor.app)

        CNQL3201_ButtonManager    Application Hidden (/Library/CFMSupport/CNQL3201_ButtonManager.app)

     

    Other Apps: ⓘ

        [running]    [0x0-0x6006].com.microsoft.Word

        [running]    com.epson.EventManager.59344

        [running]    com.etresoft.EtreCheck.100352

        [running]    com.microsoft.Office365Service.66384

        [running]    com.microsoft.autoupdate.fba.62864

        [loaded]    436 Apple tasks

        [running]    280 Apple tasks

     

    Internet Plug-ins: ⓘ

        AdobeAAMDetect: AdobeAAMDetect 2.0.0.0 - SDK 10.7 (2014-12-14) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-19) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-20)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-19) [Support]

        Default Browser: 537 - SDK 10.9 (2015-08-06)

        JavaAppletPlugin: 14.9.0 - SDK 10.7 (2015-08-07) Check version

        SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-19) [Support]

        Google Earth Web Plug-in: 6.1 (2011-10-17) [Support]

        Silverlight: 5.1.20913.0 - SDK 10.6 (2013-10-11) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-16)

     

    User internet Plug-ins: ⓘ

        Picasa: 1.0 (2011-03-28) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-29) [Support]

     

    Time Machine: ⓘ

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 3.12 TB Disk used: 2.66 TB

        Destinations:

            back up [Local]

            Total size: 4.00 TB

            Total number of backups: 21

            Oldest backup: 09/11/2015 06:17

            Last backup: 19/07/2016 10:47

            Size of backup disk: Too small

                Backup size 4.00 TB < (Disk used 2.66 TB X 3)

     

    Top Processes by CPU: ⓘ

             4%    fontd

             2%    kernel_task

             2%    mds

             2%    WindowServer

             0%    Creative Cloud

     

    Top Processes by Memory: ⓘ

        789 MB    kernel_task

        164 MB    mds_stores

        164 MB    CVMCompiler(4)

        123 MB    com.apple.IconServicesAgent

        106 MB    Microsoft Word

     

    Virtual Memory Information: ⓘ

        5.11 GB    Free RAM

        2.88 GB    Used RAM (913 MB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jul 22, 2016, 03:31:26 PM    Self test - passed

        Jul 20, 2016, 05:57:09 PM    ~/Library/Logs/DiagnosticReports/AVG LinkScanner Uninstaller_2016-07-20-175709_[redacted].crash

            com.avg.AvgLinkScannerUninstaller - /Volumes/VOLUME/Uninstall.app/Contents/MacOS/AVG LinkScanner Uninstaller

  • by Csound1,

    Csound1 Csound1 Jul 22, 2016 7:46 AM in response to amandafromwr
    Level 9 (50,439 points)
    Desktops
    Jul 22, 2016 7:46 AM in response to amandafromwr

    Remove ProTech (it's out of date), the AVG uninstaller appeared to attempting to run, but that won't cause an issue. RAM usage looks correct, nothing stands out. Take it to Apple.

  • by Csound1,

    Csound1 Csound1 Jul 22, 2016 8:12 AM in response to amandafromwr
    Level 9 (50,439 points)
    Desktops
    Jul 22, 2016 8:12 AM in response to amandafromwr

    And remove Trusteer

Previous Page 2