J5t4510

Q: iPhone 6 plus touch screen unresponsive (sometimes)

I got a brand new iPhone 6 plus from the Apple Store to replace my glitchy old one.

The phone is pristine, and is up to date with the latest 8.4 software.

 

However, now this one is having the same issues: an intermittently unresponsive touch screen. And this weird thing the screen does sometimes where a white part at the top of the screen flashes and looks like it's trying to come into focus for about 3 seconds at a time. (Trying to describe it)

 

but the main issue is the touch screen stops working for no reason, sometimes I just tap the screen and swipe my finger around and it starts working again. Other time I have to keep resetting the phone to get it to work.

Its annoying, especially because it happens at bothersome times, like when I'm trying to end a call, or am in the middle of looking up something I need.

 

Anyone else dealing with this issue, and have a solution?

iPhone 6 Plus, iOS 8.4, null

Posted on Aug 2, 2015 10:14 AM

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Q: iPhone 6 plus touch screen unresponsive (sometimes)

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  • by Darkcaliswag,

    Darkcaliswag Darkcaliswag Mar 16, 2016 8:36 PM in response to sumexc
    Level 1 (0 points)
    Mar 16, 2016 8:36 PM in response to sumexc

    seeing that my phone has been having this issue ever since I dropped it less then a foot off the ground with a otter box cover makes soo much sense now. Apple is a very deceitful company after being aware of this issue. I also will be going to Samsung after this.

  • by Bandbaaja,

    Bandbaaja Bandbaaja Mar 17, 2016 10:33 PM in response to J5t4510
    Level 1 (0 points)
    Mar 17, 2016 10:33 PM in response to J5t4510

    There is an unbelievable solution to this problem.

    Apple will never ever agree to this, because the root of this problem is the length of the iPhone 6 and is related to the popular phone bending issue.

     

    I had the same problem. I contacted support went thru forums, did everything they said (including hard resets, reset as new iPhone etc)

    The apple support team also told me to run a hardware diagnostic test after which they assured me that there was no hardware problem.

     

    So I tried to narrow down the problem on my phone myself by studying how I use it.

    When I am traveling i keep the phone in my denim's front pocket, screen facing outward, phone pointing downwards.

    So when i sit, bend down etc, the phone was getting slight pressure on top and bottom sides.

     

    SOLUTION:

    All I did was take the phone, turn it around (back side facing me) i slightly pushed it forward by pressing the center of the phone with my two thumbs (very lightly). The phone works perfectly fine now. Unbelievable but true.

    photo 2.JPG

  • by S.Skywalker,

    S.Skywalker S.Skywalker Apr 16, 2016 12:50 AM in response to Bandbaaja
    Level 1 (4 points)
    Apr 16, 2016 12:50 AM in response to Bandbaaja

    I had this problem,

    a flickering line on the top side of my iPhone 6 plus and an unresponsive touch screen

    I have a silicon case on my iPhone and keep it in the front pockets of my -not too tight- jeans

    I removed the phone from the case and put it on a table face down.to my surprise I found out that it had been slightly bent.

    living in Iran I don't have the option of going to an apple store or use any kind of guarantee so I tried to push the back side gently to make it into the correct shape again. It worked and the phone is fine for now.

  • by WoodStones,

    WoodStones WoodStones May 8, 2016 7:23 PM in response to J5t4510
    Level 1 (4 points)
    iPhone
    May 8, 2016 7:23 PM in response to J5t4510

    I have the same problem, they sent me a new phone and having the same problem. So frustrating! Cant answer calls, text, locks up all the time and can't even turn the phone off! Press one app and another opens. White line at top of screen flashing! I need my phone back. Trying to run two businesses and don't have time for this crap!

  • by Brad Hyman,

    Brad Hyman Brad Hyman Jul 22, 2016 1:02 PM in response to PatRichSua
    Level 1 (9 points)
    Jul 22, 2016 1:02 PM in response to PatRichSua

    I too have having the same problem. From research that I have done, it appears to be a affecting a very large number of iPhone 6 plus users as well as those for the 6s and 6s Plus. For this reason, I can not understand why Apple has not a recall and it seems that quite a few Apple Genius techs have confirmed an issue with logic board. You would think they would had done a design modification before the 6s and 6s Plus came out to fix a know existing issue.

     

    Make sure to take your iPhone in as soon as possible unless you purchased Apple Care for your phone. Otherwise you end up the same boat I am in now. That is to pay about $350 or more to get it replaced. Ouch, and mine in only 14 months old.

     

    I have lost faith in quality of Apple Products, their design, and the fact they just don't seem to car about their customers and will never buy any Apple product again despite being a loyal Apple customer since the Mac Plus. Apparently they appear to have gone the way so many good companies have, down hill, doing rapidly. They just don't car about their customers anymore and have some very, very strange policies these days. You would also think a company that has made such absolutely huge profits would reward their customer base and lower prices.

     

    The policy of making you buy a phone with the memory you want instead of using the industry standard or micro SD cards. With each jump in size of the memory you want, comes a huge price price difference compared to the same sized of micro SD cards. Some may say that micro SD cards are too slow. While this may have been true as one time, this is no longer the case. Samsung has just released a new 256GB micro SD card that has read and write speeds as fast as standard SSDs.  They have seem to be adopting the is same policy for their Macs too. The current Mac Mini must now be purchase with the memory you want inside of like a iPhone. You can no longer upgrade it as the memory is now soldered to mother board.

  • by whatsup12,

    whatsup12 whatsup12 Oct 3, 2016 5:40 AM in response to PatRichSua
    Level 1 (4 points)
    Oct 3, 2016 5:40 AM in response to PatRichSua

    Is it free of charge or not?

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