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Helpful answers
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Jul 22, 2016 12:18 PM in response to ruth janeby Carolyn Samit,If you haven't tried yet, restart your iPad.
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
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Jul 22, 2016 12:27 PM in response to Carolyn Samitby ruth jane,I tried your suggestion but no success.