susithfromkandy
Level 1 (5 points)
Windows Software

Q: after update 9.3.3 having issue on Call

After having update 9.3.3 my 5S phone  having issue. when i receiving call i'm not able to hear anything but it can hear when call coming after that. same thing happening when i made the call.

iPhone 5s, iOS 9.3.3

Posted on Jul 21, 2016 11:08 AM

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susithfromkandy

Q: after update 9.3.3 having issue on Call

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  • by steven_a1,

    steven_a1 steven_a1 Jul 22, 2016 1:40 PM in response to susithfromkandy
    Community Specialists
    Jul 22, 2016 1:40 PM in response to susithfromkandy

    HI, susithfromkandy;

     

    Thank you for using the Apple Support Communities to get help with the audio issue you're experiencing on some phone calls. Based on your information, I'm understanding that sometimes when you receive a phone call, you can't hear the other person. If you get a subsequent incoming call, or make outgoing call yourself, you have no trouble hearing. Since I rely on my phone to keep in touch every day, I know how important it is to hear on each and every call and want to make sure you have no more trouble!

     

    The article linked below will help you troubleshoot your call audio; go through the steps suggested, testing after each. You can stop once the issue has been resolved.

    If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on your iPhone

     

    Cheers!