transaural

Q: 27" imac late 2009 freezing

Hello,

 

I have an 27" imac late 2009 with 16GB RAM that is constantly freezing. In the following, I will try to explain all the things I tried before posting this:

 

  • Start the computer, everything goes well and after a few minutes, the imac freezes: I can see the screen and move the mouse but the iMac does not respond. I shut down and restart
  • Of the two stages of boot, it only works in the first: I see the apple logo and progress bar until it reaches about half, disappears for a moment, and instead of progressing, it displays white screen.
  • Next day starts but after a few minutes, it does the same.

 

  1. 1st attempt: Reinstall the OS with recovery
    Choose the Macintosh HD disk and formatting
    Computer is hooked at medium installation
    I turn it off, turn on and finish the installation, but fails again once the OS is running
  2. 2nd attempt: RAM check
    Burn a CD memtest, alt at start, choose CD and passes the test correctly without crashing
    Reset, and same fault white screen average progress bar
  3. 3rd attempt : resets
    Reset SMC, no load
    Reset NVRAM, no load
    Boot in safe mode (chime and then capitalized) and start correctly
    Restart in normal mode and does not start

 

When I reset SMC, instead of displaying white screen after flash in the middle of the bar progress, the apple logo reappears and the progress bar stays frozen

 

I have read many other posts and it seems that you need the log from EtreCheck. I have run this tool twice (No problem - just checking and Apps are crashing) since none of the profiles matched my problem. Notice that I had to run in safe mode because I am not able to start normally. I don't know if this poses a problem.

 

 

- No problem - just checking

 

EtreCheck version: 2.9.13 (267)

Report generated 2016-07-19 23:13:38

Download EtreCheck from https://etrecheck.com

Runtime 3:02

Performance: Good

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Check Apple signatures: Enabled

 

Problem: Apps are crashing

 

Hardware Information: ⓘ

    iMac (27-inch, Late 2009)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac11,1

    1 2,8 GHz Intel Core i7 CPU: 4-core

    16 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1067 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ⓘ

    ATI Radeon HD 4850 - VRAM: 512 MB

        iMac 2560 x 1440

 

System Software: ⓘ

    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

 

Disk Information: ⓘ

    ST1000DM003-1SB10C disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 999.35 GB (949.05 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    OPTIARC DVD RW AD-5680H   ()

 

USB Information: ⓘ

    PIXART USB OPTICAL MOUSE

    Apple Computer, Inc. IR Receiver

    Apple Inc. Built-in iSight

    Apple Card Reader

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Startup Items: ⓘ

    TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

    Startup items are obsolete in OS X Yosemite

 

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    166 Apple tasks

    [running]    64 Apple tasks

 

System Launch Daemons: ⓘ

    [failed]    com.apple.ucupdate.plist

    [failed]    com.apple.watchdogd.plist

    [not loaded]    47 Apple tasks

    [loaded]    161 Apple tasks

    [running]    80 Apple tasks

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-13) [Support]

    [not loaded]    com.bjango.istatmenusagent.plist (2016-07-13) [Support]

    [not loaded]    com.bjango.istatmenusnotifications.plist (2016-07-13) [Support]

 

Launch Daemons: ⓘ

    [not loaded]    com.adobe.SwitchBoard.plist (2016-07-13) [Support]

    [not loaded]    com.bjango.istatmenusdaemon.plist (2016-07-13) [Support]

    [not loaded]    com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]

 

User Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-13) [Support]

 

User Login Items: ⓘ

    Cinch    Aplicación  (/Applications/Cinch.app)

    CrossOver CD Helper    Aplicación  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

 

Other Apps: ⓘ

    [loaded]    410 Apple tasks

    [running]    153 Apple tasks

 

Internet Plug-ins: ⓘ

    MeetingJoinPlugin: Unknown - SDK 10.6 (2016-07-12) [Support]

    SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-12) [Support]

    QuickTime Plugin: 7.7.3 (2016-07-10)

    Default Browser: 601 - SDK 10.11 (2016-07-10)

 

3rd Party Preference Panes: ⓘ

    Tuxera NTFS (2016-07-12) [Support]

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

         1%    WindowServer

         1%    fontd

         0%    askpermissiond

 

Top Processes by Memory: ⓘ

    656 MB    kernel_task

    115 MB    iconservicesagent(2)

    115 MB    Safari

    98 MB    storeaccountd(2)

    98 MB    UserEventAgent(2)

 

Virtual Memory Information: ⓘ

    11.00 GB    Free RAM

    4.74 GB    Used RAM (1.30 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Jul 19, 2016, 11:05:38 PM    Self test - passed

 

- Apps are crashing


EtreCheck version: 2.9.13 (267)

Report generated 2016-07-19 23:13:38

Download EtreCheck from https://etrecheck.com

Runtime 3:02

Performance: Good

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Check Apple signatures: Enabled

 

Problem: Apps are crashing

 

Hardware Information: ⓘ

    iMac (27-inch, Late 2009)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac11,1

    1 2,8 GHz Intel Core i7 CPU: 4-core

    16 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1067 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ⓘ

    ATI Radeon HD 4850 - VRAM: 512 MB

        iMac 2560 x 1440

 

System Software: ⓘ

    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

 

Disk Information: ⓘ

    ST1000DM003-1SB10C disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 999.35 GB (949.05 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    OPTIARC DVD RW AD-5680H   ()

 

USB Information: ⓘ

    PIXART USB OPTICAL MOUSE

    Apple Computer, Inc. IR Receiver

    Apple Inc. Built-in iSight

    Apple Card Reader

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Startup Items: ⓘ

    TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

    Startup items are obsolete in OS X Yosemite

 

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    166 Apple tasks

    [running]    64 Apple tasks

 

System Launch Daemons: ⓘ

    [failed]    com.apple.ucupdate.plist

    [failed]    com.apple.watchdogd.plist

    [not loaded]    47 Apple tasks

    [loaded]    161 Apple tasks

    [running]    80 Apple tasks

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-13) [Support]

    [not loaded]    com.bjango.istatmenusagent.plist (2016-07-13) [Support]

    [not loaded]    com.bjango.istatmenusnotifications.plist (2016-07-13) [Support]

 

Launch Daemons: ⓘ

    [not loaded]    com.adobe.SwitchBoard.plist (2016-07-13) [Support]

    [not loaded]    com.bjango.istatmenusdaemon.plist (2016-07-13) [Support]

    [not loaded]    com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]

 

User Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-13) [Support]

 

User Login Items: ⓘ

    Cinch    Aplicación  (/Applications/Cinch.app)

    CrossOver CD Helper    Aplicación  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

 

Other Apps: ⓘ

    [loaded]    410 Apple tasks

    [running]    153 Apple tasks

 

Internet Plug-ins: ⓘ

    MeetingJoinPlugin: Unknown - SDK 10.6 (2016-07-12) [Support]

    SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-12) [Support]

    QuickTime Plugin: 7.7.3 (2016-07-10)

    Default Browser: 601 - SDK 10.11 (2016-07-10)

 

3rd Party Preference Panes: ⓘ

    Tuxera NTFS (2016-07-12) [Support]

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

         1%    WindowServer

         1%    fontd

         0%    askpermissiond

 

Top Processes by Memory: ⓘ

    656 MB    kernel_task

    115 MB    iconservicesagent(2)

    115 MB    Safari

    98 MB    storeaccountd(2)

    98 MB    UserEventAgent(2)

 

Virtual Memory Information: ⓘ

    11.00 GB    Free RAM

    4.74 GB    Used RAM (1.30 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Jul 19, 2016, 11:05:38 PM    Self test - passed

 

I would be grateful if you could help me.

 

Best regards,

Javier

iMac, OS X El Capitan (10.11.5)

Posted on Jul 22, 2016 4:35 AM

Close

Q: 27" imac late 2009 freezing

  • All replies
  • Helpful answers

Page 1 Next
  • by transaural,

    transaural transaural Jul 22, 2016 7:14 AM in response to transaural
    Level 1 (5 points)
    Desktops
    Jul 22, 2016 7:14 AM in response to transaural

    Sorry, but the log from "no problem" was missing. Here it is:

     

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-07-19 23:18:16

    Download EtreCheck from https://etrecheck.com

    Runtime 2:31

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Check Apple signatures: Enabled

     

    Problem: No problem - just checking

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2009)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,1

        1 2,8 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1067 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        ATI Radeon HD 4850 - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        ST1000DM003-1SB10C disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (949.03 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5680H   ()

     

    USB Information: ⓘ

        PIXART USB OPTICAL MOUSE

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Startup Items: ⓘ

        TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    167 Apple tasks

        [running]    63 Apple tasks

     

    System Launch Daemons: ⓘ

        [failed]    com.apple.ucupdate.plist

        [failed]    com.apple.watchdogd.plist

        [not loaded]    47 Apple tasks

        [loaded]    161 Apple tasks

        [running]    80 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-13) [Support]

        [not loaded]    com.bjango.istatmenusagent.plist (2016-07-13) [Support]

        [not loaded]    com.bjango.istatmenusnotifications.plist (2016-07-13) [Support]

     

    Launch Daemons: ⓘ

        [not loaded]    com.adobe.SwitchBoard.plist (2016-07-13) [Support]

        [not loaded]    com.bjango.istatmenusdaemon.plist (2016-07-13) [Support]

        [not loaded]    com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]

     

    User Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-13) [Support]

     

    User Login Items: ⓘ

        Cinch    Aplicación  (/Applications/Cinch.app)

        CrossOver CD Helper    Aplicación  (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

     

    Other Apps: ⓘ

        [running]    com.etresoft.EtreCheck.118752

        [loaded]    411 Apple tasks

        [running]    153 Apple tasks

     

    Internet Plug-ins: ⓘ

        MeetingJoinPlugin: Unknown - SDK 10.6 (2016-07-12) [Support]

        SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-12) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-10)

        Default Browser: 601 - SDK 10.11 (2016-07-10)

     

    3rd Party Preference Panes: ⓘ

        Tuxera NTFS (2016-07-12) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             1%    fontd

             1%    WindowServer

             0%    com.apple.WebKit.WebContent(2)

             0%    kernel_task

             0%    askpermissiond

     

    Top Processes by Memory: ⓘ

        732 MB    kernel_task

        492 MB    com.apple.WebKit.WebContent(2)

        147 MB    WindowServer

        131 MB    Safari

        115 MB    iconservicesagent(2)

     

    Virtual Memory Information: ⓘ

        10.00 GB    Free RAM

        5.92 GB    Used RAM (2.13 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jul 19, 2016, 11:05:38 PM    Self test - passed

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jul 22, 2016 7:20 AM in response to transaural
    Level 9 (58,704 points)
    Photos for Mac
    Jul 22, 2016 7:20 AM in response to transaural

    Is there a reason you are not backing up your computer? By continuing this practice you will may loose all of the data stored on the HD.

     

    What I see on your system is outdated applications, I would begin by updating all of your third party apps.

  • by transaural,

    transaural transaural Jul 22, 2016 7:37 AM in response to rkaufmann87
    Level 1 (5 points)
    Desktops
    Jul 22, 2016 7:37 AM in response to rkaufmann87

    Hi rkaufmann87,

     

    Thanks for your answer, but this computer was given to me, so I have no information to back up.

     

    I think you mean Tuxera as the outdated sotware. I will remove it and will try to start again. However, do you notice any other item it may cause me problems?


    Best,

    J.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 22, 2016 7:38 AM in response to transaural
    Level 10 (207,995 points)
    Applications
    Jul 22, 2016 7:38 AM in response to transaural

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The procedure is easy to do right, but it's also easy to do wrong, so I've made the instructions very detailed. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy the text of a particular web page (not this one) to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "GitHub") in Safari. Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

       Test started
      Part 1 of 4 done at: … sec
      …
      Part 4 of 4 done at: … sec
      The test results are on the Clipboard.
       Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

    In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

    11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by transaural,

    transaural transaural Jul 22, 2016 7:51 AM in response to Linc Davis
    Level 1 (5 points)
    Desktops
    Jul 22, 2016 7:51 AM in response to Linc Davis

    Ok Linc, thanks for your tip, I will run the script tonight at home and will paste the results here.

    Best,

    J.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jul 22, 2016 7:55 AM in response to transaural
    Level 9 (58,704 points)
    Photos for Mac
    Jul 22, 2016 7:55 AM in response to transaural

    When you get ANY new computer the first thing you do is to perform an erase and install. NEVER just take over another persons computer before doing this. Please follow the steps in What to do before selling or giving away your Mac - Apple Support.

     

    Then start with a fresh copy of OS X and then manually install the apps you want. If you received third party applications from the person that gave you the computer, request the license codes and original media. If they cannot produce those, then those applications do not belong to you.

     

    Once you have the computer up, then get an external HD and begin using Time Machine to backup.

  • by transaural,

    transaural transaural Jul 22, 2016 9:12 AM in response to Linc Davis
    Level 1 (5 points)
    Desktops
    Jul 22, 2016 9:12 AM in response to Linc Davis

    Sorry, I have passed your script in safe mode only, since this the only way to start the mac. Here are the results:

     

    Thanks for your time

     

       1  Start time: 17:52:45 07/22/16

       2

       3  Revision: 1626

       4

       5  Model Identifier: iMac11,1

       6  Boot ROM Version: IM111.0034.B04

       7  System Version: OS X 10.11.5 (15F34)

       8  Kernel Version: Darwin 15.5.0

       9  Boot Mode: Safe

      10  Time since boot: 10 minutes

      11

      12  SerialATA

      13

      14      ST1000DM003-1SB10C                    

      15

      16  USB

      17

      18      USB OPTICAL MOUSE (Pixart Imaging, Inc.)

      19

      20  Bluetooth

      21

      22      Apple Wireless Keyboard

      23

      24  Energy impact, lifetime (relative)

      25

      26      Terminal (UID 501): 44.05

      27      bash (UID 501): 38.16

      28      com.apple.WebKit.WebContent (UID 501): 9.94

      29      kernel_task (UID 0): 3.50

      30      SpotlightNetHelper (UID 501): 2.46

      31      Safari (UID 501): 2.28

      32

      33  Energy impact, sampled (relative)

      34

      35      com.apple.WebKit.WebContent (UID 501): 2.01

      36

      37  CPU usage, lifetime (ms/s)

      38

      39      Terminal (UID 501): 446.89

      40      bash (UID 501): 381.62

      41      SpotlightNetHelper (UID 501): 29.47

      42      Safari (UID 501): 22.65

      43      com.apple.WebKit.Networking (UID 501): 18.33

      44

      45  CPU usage, sampled (ms/s)

      46

      47      com.apple.WebKit.WebContent (UID 501): 18.70

      48      WindowServer (UID 88): 16.21

      49      launchd (UID 0): 4.32

      50

      51  Spotlight: Indexing and searching disabled

      52

      53  LS schemes: No

      54

      55  DNS: 80.58.61.250

      56

      57  HID errors: 7

      58

      59  Shutdown codes

      60

      61      -128 1

      62

      63  Non-responders

      64

      65      com.apple.WindowServer 27

      66

      67  Kernel log

      68

      69      Jul 19 23:01:20 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x9c24c31516f94fed, provider is 0x9c24c31397e785ed

      70      Jul 19 23:01:20 000002.050165 StandardUSB::validateEndpointMaxPacketSize: USB 2.0 5.[5-8].3: endpoint 0x00 invalid wMaxPacketSize 0x0008

      71      Jul 19 23:01:20 init: error getting PHY_MODE;  using MODE_UNKNOWN

      72      Jul 19 23:03:01 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xdbfbe2a177150553, provider is 0xdbfbe29ff8057a53

      73      Jul 19 23:03:01 init: error getting PHY_MODE;  using MODE_UNKNOWN

      74      Jul 19 23:06:15 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x19561cede3201d45, provider is 0x19561cec63a1f445

      75      Jul 19 23:06:15 init: error getting PHY_MODE;  using MODE_UNKNOWN

      76      Jul 19 23:21:32 Process launchd [1] disabling system-wide I/O Throttling

      77      Jul 19 23:21:32 Process launchd [1] disabling system-wide CPU Throttling

      78      Jul 19 23:22:04 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x4b7f141d42f3a711, provider is 0x4b7f141bc3f6e111

      79      Jul 19 23:22:04 000001.526835 StandardUSB::validateEndpointMaxPacketSize: USB 2.0 5.[5-8].3: endpoint 0x00 invalid wMaxPacketSize 0x0008

      80      Jul 19 23:22:04 init: error getting PHY_MODE;  using MODE_UNKNOWN

      81      Jul 22 17:31:51 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x87b6a2eccaf43ed1, provider is 0x87b6a2eb4bd355d1

      82      Jul 22 17:31:51 init: error getting PHY_MODE;  using MODE_UNKNOWN

      83      Jul 22 17:36:51 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x87dbd3b45370a94b, provider is 0x87dbd3b2d462804b

      84      Jul 22 17:36:51 000001.510620 StandardUSB::validateEndpointMaxPacketSize: USB 2.0 5.[5-8].3: endpoint 0x00 invalid wMaxPacketSize 0x0008

      85      Jul 22 17:36:51 init: error getting PHY_MODE;  using MODE_UNKNOWN

      86      Jul 22 17:38:54 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x42d55334837bb741, provider is 0x42d553330402ea41

      87      Jul 22 17:38:54 init: error getting PHY_MODE;  using MODE_UNKNOWN

      88      Jul 22 17:40:55 Process launchd [1] disabling system-wide I/O Throttling

      89      Jul 22 17:40:55 Process launchd [1] disabling system-wide CPU Throttling

      90      Jul 22 17:41:48 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xdaa8c4ef718bca1b, provider is 0xdaa8c4edf26ab21b

      91      Jul 22 17:41:48 init: error getting PHY_MODE;  using MODE_UNKNOWN

      92      Jul 22 17:43:37 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xd8601ea29133c771, provider is 0xd8601ea111bafd71

      93      Jul 22 17:43:37 init: error getting PHY_MODE;  using MODE_UNKNOWN

      94

      95  System log

      96

      97      Jul 22 17:52:57 watchdogd:  [watchdog_daemon] @(      wd_daemon_init) - could not open connection with the kernel watchdog

      98      Jul 22 17:52:57 watchdogd:  [watchdog_daemon] @(                main) - cannot initialize the watchdog service

      99      Jul 22 17:53:00 SubmitDiagInfo: Couldn't load config file from on-disk location. Falling back to default location. Reason: Won't serialize in _readDictionaryFromJSONData due to nil object

    100      Jul 22 17:53:00 SubmitDiagInfo: Couldn't load config file from on-disk location. Falling back to default location. Reason: Won't serialize in _readDictionaryFromJSONData due to nil object

    101      Jul 22 17:53:07 watchdogd:  [watchdog_daemon] @(    wd_watchdog_open) - IOIteratorNext failed (kr=0)

    102      Jul 22 17:53:07 watchdogd:  [watchdog_daemon] @(      wd_daemon_init) - could not open connection with the kernel watchdog

    103      Jul 22 17:53:07 watchdogd:  [watchdog_daemon] @(                main) - cannot initialize the watchdog service

    104      Jul 22 17:53:17 watchdogd:  [watchdog_daemon] @(    wd_watchdog_open) - IOIteratorNext failed (kr=0)

    105      Jul 22 17:53:17 watchdogd:  [watchdog_daemon] @(      wd_daemon_init) - could not open connection with the kernel watchdog

    106      Jul 22 17:53:17 watchdogd:  [watchdog_daemon] @(                main) - cannot initialize the watchdog service

    107      Jul 22 17:53:27 watchdogd:  [watchdog_daemon] @(    wd_watchdog_open) - IOIteratorNext failed (kr=0)

    108      Jul 22 17:53:27 watchdogd:  [watchdog_daemon] @(      wd_daemon_init) - could not open connection with the kernel watchdog

    109      Jul 22 17:53:27 watchdogd:  [watchdog_daemon] @(                main) - cannot initialize the watchdog service

    110      Jul 22 17:53:37 watchdogd:  [watchdog_daemon] @(    wd_watchdog_open) - IOIteratorNext failed (kr=0)

    111      Jul 22 17:53:37 watchdogd:  [watchdog_daemon] @(      wd_daemon_init) - could not open connection with the kernel watchdog

    112      Jul 22 17:53:37 watchdogd:  [watchdog_daemon] @(                main) - cannot initialize the watchdog service

    113      Jul 22 17:53:47 watchdogd:  [watchdog_daemon] @(    wd_watchdog_open) - IOIteratorNext failed (kr=0)

    114      Jul 22 17:53:47 watchdogd:  [watchdog_daemon] @(      wd_daemon_init) - could not open connection with the kernel watchdog

    115      Jul 22 17:53:47 watchdogd:  [watchdog_daemon] @(                main) - cannot initialize the watchdog service

    116      Jul 22 17:53:57 watchdogd:  [watchdog_daemon] @(    wd_watchdog_open) - IOIteratorNext failed (kr=0)

    117      Jul 22 17:53:57 watchdogd:  [watchdog_daemon] @(      wd_daemon_init) - could not open connection with the kernel watchdog

    118      Jul 22 17:53:57 watchdogd:  [watchdog_daemon] @(                main) - cannot initialize the watchdog service

    119      Jul 22 17:54:07 watchdogd:  [watchdog_daemon] @(    wd_watchdog_open) - IOIteratorNext failed (kr=0)

    120      Jul 22 17:54:07 watchdogd:  [watchdog_daemon] @(      wd_daemon_init) - could not open connection with the kernel watchdog

    121      Jul 22 17:54:07 watchdogd:  [watchdog_daemon] @(                main) - cannot initialize the watchdog service

    122

    123  launchd log

    124

    125      Jul 19 23:06:11 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    126      Jul 19 23:07:01 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.106, error = 138: Service cannot be loaded on this hardware

    127      Jul 19 23:07:01 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.106, error = 138: Service cannot be loaded on this hardware

    128      Jul 19 23:07:01 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, error = 138: Service cannot be loaded on this hardware

    129      Jul 19 23:07:01 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, error = 138: Service cannot be loaded on this hardware

    130      Jul 19 23:21:58 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    131      Jul 19 23:21:59 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    132      Jul 22 17:31:46 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    133      Jul 22 17:31:47 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    134      Jul 22 17:36:44 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    135      Jul 22 17:36:45 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    136      Jul 22 17:38:49 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    137      Jul 22 17:38:50 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    138      Jul 22 17:39:34 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.106, error = 138: Service cannot be loaded on this hardware

    139      Jul 22 17:39:34 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.106, error = 138: Service cannot be loaded on this hardware

    140      Jul 22 17:39:34 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, error = 138: Service cannot be loaded on this hardware

    141      Jul 22 17:39:34 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, error = 138: Service cannot be loaded on this hardware

    142      Jul 22 17:41:42 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    143      Jul 22 17:41:42 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    144      Jul 22 17:43:32 : Failed to remove file or directory: name = dyld_shared_cache_x86_64, error = 1: Operation not permitted. Further logging suppressed.

    145      Jul 22 17:43:33 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    146      Jul 22 17:44:14 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, caller = loginwindow.106, error = 138: Service cannot be loaded on this hardware

    147      Jul 22 17:44:14 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.106, error = 138: Service cannot be loaded on this hardware

    148      Jul 22 17:44:14 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, error = 138: Service cannot be loaded on this hardware

    149      Jul 22 17:44:14 com.apple.xpc.launchd.user.domain.501.100005.Aqua: Failed to bootstrap path: path = /System/Library/LaunchAgents/com.apple.CommCenter-osx.plist, error = 138: Service cannot be loaded on this hardware

    150

    151  Console log

    152

    153      Jul 22 17:44:20 fontd: Failed to compile sql statement (86), "INSERT INTO version_table VALUES( ?, ? );"

    154      Jul 22 17:44:20 fontd: Failed to compile sql statement (87), "INSERT OR ABORT INTO font_table VALUES( NULL, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? );"

    155      Jul 22 17:44:20 fontd: Failed to compile sql statement (88), "INSERT OR ABORT INTO dir_table VALUES( NULL, ?, ?, ?, ?, ? );"

    156      Jul 22 17:44:20 fontd: Failed to compile sql statement (89), "INSERT OR ABORT INTO bookmarks_table VALUES( NULL, ?, ?, ? );"

    157      Jul 22 17:44:20 fontd: Failed to compile sql statement (90), "DELETE FROM font_table WHERE font_column == ?;"

    158      Jul 22 17:44:20 fontd: Failed to compile sql statement (91), "DELETE FROM dir_table WHERE dir_column == ?;"

    159      Jul 22 17:44:20 fontd: Failed to compile sql statement (92), "UPDATE OR ABORT font_table SET flags_column == ( flags_column & ?) | ? WHERE font_column == ?;"

    160      Jul 22 17:44:20 fontd: Failed to compile sql statement (93), "UPDATE OR ABORT dir_table SET flags_column == ( flags_column & ?) | ? WHERE dir_column == ?;"

    161      Jul 22 17:44:20 fontd: Failed to compile sql statement (94), "INSERT INTO name_table VALUES( ?, ?, ? );"

    162      Jul 22 17:44:20 fontd: Failed to compile sql statement (95), "INSERT INTO family_table VALUES( ?, ?, ? );"

    163      Jul 22 17:44:20 fontd: Failed to compile sql statement (96), "INSERT INTO subfamily_table VALUES( ?, ?, ? );"

    164      Jul 22 17:44:20 fontd: Failed to compile sql statement (97), "INSERT INTO fullname_table VALUES( ?, ?, ? );"

    165      Jul 22 17:44:20 fontd: Failed to compile sql statement (98), "INSERT OR REPLACE INTO traits_table VALUES( ?, ?, ?, ?, ? );"

    166      Jul 22 17:44:20 fontd: Failed to compile sql statement (99), "INSERT INTO loc_names_table VALUES( ?, ?, ?, ?, ?, ?, ?, ?, ? );"

    167      Jul 22 17:44:20 fontd: Failed to compile sql statement (100), "INSERT OR REPLACE INTO charset_table VALUES( NULL, ? );"

    168      Jul 22 17:44:20 fontd: Failed to compile sql statement (101), "INSERT INTO unicoderanges_table VALUES( ?, ?, ?, ?, ? );"

    169      Jul 22 17:44:20 fontd: Failed to compile sql statement (102), "INSERT INTO language_table VALUES( ?, ?, ? );"

    170      Jul 22 17:44:20 fontd: Failed to compile sql statement (103), "INSERT INTO varaxis_table VALUES( ?, ?, ?, ?, ?, ?, ? );"

    171      Jul 22 17:44:20 fontd: Failed to compile sql statement (104), "INSERT INTO varinstance_table VALUES( ?, ?, ? );"

    172      Jul 22 17:44:20 fontd: Failed to compile sql statement (105), "INSERT OR REPLACE INTO lwfn_table VALUES( ?, ? );"

    173      Jul 22 17:44:20 fontd: Failed to compile sql statement (106), "INSERT INTO psname_aliases_table VALUES( ?, ?, ? );"

    174      Jul 22 17:44:20 fontd: Failed to compile sql statement (107), "INSERT OR REPLACE INTO format_table VALUES( ?, ? );"

    175      Jul 22 17:44:20 fontd: Failed to create font store at path /var/folders/5v/qcwxq43905g9w_kwm15rtt6m0000gn/C/com.apple.FontRegistry/fontreg istry.user, trying alternative

    176      Jul 22 17:44:20 fontd: Failed to create alternative font store at path /tmp/fontregistry.user, falling back to in-memory store

    177      Jul 22 17:44:22 fontd: XType - wal checkpoint: 0, -1, -1.

    178

    179  System services loaded

    180

    181      com.apple.logd

    182      - status: 1

    183      com.apple.ucupdate.plist

    184      - status: 1

    185      com.apple.watchdogd

    186

    187  Contents of /Library/LaunchAgents/com.bjango.istatmenusagent.plist

    188      - mod date: Jul 13 21:10:18 2016

    189      - size (B): 503

    190      - checksum: 1701899968

    191

    192      <?xml version="1.0" encoding="UTF-8"?>

    193      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    194      <plist version="1.0">

    195      <dict>

    196       <key>LimitLoadToSessionType</key>

    197       <string>Aqua</string>

    198       <key>KeepAlive</key>

    199       <true/>

    200       <key>Label</key>

    201       <string>com.bjango.istatmenusagent</string>

    202       <key>Program</key>

    203       <string>/Library/Application Support/iStat Menus 5/iStatMenusAgent.app/Contents/MacOS/iStatMenusAgent</string>

    204       <key>RunAtLoad</key>

    205       <true/>

    206      </dict>

    207      </plist>

    208

    209  Contents of /Library/LaunchAgents/com.bjango.istatmenusnotifications.plist

    210      - mod date: Jul 13 21:10:18 2016

    211      - size (B): 531

    212      - checksum: 3879995847

    213

    214      <?xml version="1.0" encoding="UTF-8"?>

    215      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    216      <plist version="1.0">

    217      <dict>

    218       <key>LimitLoadToSessionType</key>

    219       <string>Aqua</string>

    220       <key>KeepAlive</key>

    221       <true/>

    222       <key>Label</key>

    223       <string>com.bjango.istatmenusnotifications</string>

    224       <key>Program</key>

    225       <string>/Library/Application Support/iStat Menus 5/iStat Menus Notifications.app/Contents/MacOS/iStat Menus Notifications</string>

    226       <key>RunAtLoad</key>

    227       <true/>

    228      </dict>

    229      </plist>

    230

    231  Contents of /Library/LaunchDaemons/com.bjango.istatmenusdaemon.plist

    232      - mod date: Jul 13 21:10:18 2016

    233      - size (B): 412

    234      - checksum: 3935573610

    235

    236      <?xml version="1.0" encoding="UTF-8"?>

    237      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    238      <plist version="1.0">

    239      <dict>

    240       <key>KeepAlive</key>

    241       <true/>

    242       <key>Label</key>

    243       <string>com.bjango.istatmenusdaemon</string>

    244       <key>Program</key>

    245       <string>/Library/Application Support/iStat Menus 5/iStatMenusDaemon</string>

    246       <key>RunAtLoad</key>

    247       <true/>

    248      </dict>

    249      </plist>

    250

    251  User login items

    252

    253      Cinch

    254      - /Applications/Cinch.app

    255      CrossOver CD Helper

    256      - /Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app

    257

    258  iCloud errors

    259

    260      cloudd 12

    261      comapple.CloudPhotosConfiguration 4

    262      cloudphotosd 4

    263      Finder 4

    264      CallHistorySyncHelper 1

    265

    266  Continuity errors

    267

    268      sharingd 3

    269

    270  Restrictive permissions: 6

    271

    272  Frameworks

    273

    274      /Library/Frameworks/Adobe AIR.framework

    275      - com.adobe.AIR

    276

    277  MD importers

    278

    279      /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook.mdimporter

    280

    281  Non-loading kernel extensions

    282

    283      /System/Library/Extensions/AppleOSXUSBNCM.kext

    284      - com.apple.driver.AppleOSXUSBNCM

    285      - Software Signing

    286

    287  Installations

    288

    289      Office 2011 14.6.6 Update: 12/7/16 20:41

    290      Microsoft Office for Mac 2011: 12/7/16 20:37

    291      Tuxera NTFS 2015: 12/7/16 20:32

    292

    293  Elapsed time (sec): 743

  • by Linc Davis,

    Linc Davis Linc Davis Jul 22, 2016 10:11 AM in response to transaural
    Level 10 (207,995 points)
    Applications
    Jul 22, 2016 10:11 AM in response to transaural

    This procedure will delete certain temporary and cache files. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

    Please back up all data.

    Triple-click anywhere in the line below on this page to select it:

    /var/folders

    Right-click or control-click the highlighted line and select

              Services â–¹ Open

    from the contextual menu.* A folder with the odd name "folders" should open.

    Inside "folders" are several subfolders, each with a two-character name. Drag all the subfolders except the one named "zz" to the Trash. Don't delete the subfolder named "zz". You'll be prompted for your administrator login credentials.

    Restart the computer and empty the Trash.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go â–¹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

  • by transaural,

    transaural transaural Jul 22, 2016 1:43 PM in response to Linc Davis
    Level 1 (5 points)
    Desktops
    Jul 22, 2016 1:43 PM in response to Linc Davis

    Hi Linc,

     

    Thanks for your answer. I went to the folders section and there was only a subfolder "5v" apart from the zz one. I then dragged 5v to the trash, but in 5 to 10 seconds, it reappeared again. I tried several times with the same reborning of the folder. Finally, I restarted the computer and it didn't boot properly (remember that I am making all these tests in safe mode since normal mode is not allowed). So, after trying to boot in normal mode without success, I booted in safe mode again to write this message and I still see the 5v folder.

     

    This computer has been given to me, so I made a clean install of os x, and then I installed the rest of software. I have no valuable data and I can trash any application it would be necessary. I am saying so in case a drastic decision must be made, like uninstalling things or even making a new clean install from scratch.

     

    Best,

    Javier

  • by Linc Davis,

    Linc Davis Linc Davis Jul 22, 2016 3:11 PM in response to transaural
    Level 10 (207,995 points)
    Applications
    Jul 22, 2016 3:11 PM in response to transaural

    The graphics processor or logic board is apparently failing and would have to be replaced if you want to keep using the machine. Apple would probably decline to service it because of its age. An independent authorized service provider might be willing, but the part may no longer be available, and if it is, the cost of the service may be more than it's worth to you.

  • by transaural,

    transaural transaural Jul 23, 2016 7:57 AM in response to Linc Davis
    Level 1 (5 points)
    Desktops
    Jul 23, 2016 7:57 AM in response to Linc Davis

    Hello Linc,

     

    Those are bad news!

     

    Are you certain about that? I don't want to mean that you don't know what you are talking about, but this piece of news leaves my imac to the trash. Is there any other test I can run to double check it is a hw failure? I have been googling graphics processors and you are right that the service is very expensive.

     

    In any case, thanks for your valuable time!

     

    Regards,

    J.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jul 23, 2016 9:08 AM in response to transaural
    Level 10 (207,995 points)
    Applications
    Jul 23, 2016 9:08 AM in response to transaural

    Back up all data, then erase the startup volume. Install OS X but don't restore anything from the backup. Test. If you still have problems, you've ruled out everything except a hardware fault.

  • by transaural,

    transaural transaural Jul 23, 2016 9:09 AM in response to Linc Davis
    Level 1 (5 points)
    Desktops
    Jul 23, 2016 9:09 AM in response to Linc Davis

    Thanks Linc, I will erase the disk and make a fresh istall. I will report here the results.

     

    I appreciate your expertise!

     

    Thank you.

     

    Best,

    J.

  • by transaural,

    transaural transaural Jul 24, 2016 10:33 AM in response to transaural
    Level 1 (5 points)
    Desktops
    Jul 24, 2016 10:33 AM in response to transaural

    Hello again,

     

    I couldn't be able to reinstall El Capitan again. Reading on forums, some people claim that the graphics card is not working properly in the last OS X since the necessary kexts where obsolete. This would be the origin of the freezing problems and corruption of folders. With this in mind, I grab the original OS X disc coming with the imac and I have installed it as a test. After that, with no problem in installation and without any other procedure (no updating and no installation of anything), I tested again with your script and here are the results:

     

       1  Start time: 19:08:16 07/24/16

       2 

       3  Revision: 1626

       4 

       5  Model Identifier: iMac11,1

       6  Boot ROM Version: IM111.0034.B04

       7  System Version: Mac OS X 10.6.2 (10C2234)

       8  Kernel Version: Darwin 10.2.0

       9  Time since boot: 21 minutes

      10 

      11  Graphics/Displays

      12 

      13      ATI Radeon HD 4850

      14 

      15          iMac (Main)

      16          Display Connector

      17 

      18  SerialATA

      19 

      20      ST1000DM003-1SB10C                     

      21 

      22  USB

      23 

      24      USB OPTICAL MOUSE (Pixart Imaging, Inc.)

      25      Mass Storage Device (JetFlash)

      26 

      27  Bluetooth

      28 

      29      Apple Wireless Keyboard

      30 

      31  Heat

      32 

      33      Usage: pmset <options>

      34      See pmset(1) for details: 'man pmset'

      35 

      36  XPC cache: No

      37 

      38  DNS: 80.58.61.250

      39 

      40  Kernel log

      41 

      42      Sun Jul 24 18:47:22 in6_ifattach_linklocal: nd6_prelist_add failed 12

      43      Sun Jul 24 18:47:22 in6_ifattach: lo0 failed to attach a linklocal address.

      44      Sun Jul 24 18:47:24 systemShutdown false

      45      Sun Jul 24 18:47:27 Previous Shutdown Cause: 3

      46      Sun Jul 24 18:47:31 *** ApplePCISMBusDriver::start failed to enable IO in PCI device

      47 

      48  System log

      49 

      50      Sun Jul 24 18:56:15 mDNSResponder: User updated Local Hostname from “iMac-0023DFFDA2AB” to “iMac-de-Papi”

      51      Sun Jul 24 18:56:42 WindowServer: _CGXPostKillRequest(): Not implemented; nothing should be calling this anymore.

      52      Sun Jul 24 18:56:42 IncompatibleAppDisplay: MIG: server died: server_thread : _CGSGetServerThread

      53      Sun Jul 24 18:56:42 IncompatibleAppDisplay: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

      54      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      55      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      56      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      57      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      58      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      59      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      60      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      61      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      62      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      63      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      64      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSColorProfileCreateWithColorProfileID: Cannot resolve color profile id(2)

      65      Sun Jul 24 18:56:42 IncompatibleAppDisplay: (ipc/send) invalid destination port: CGSGetNextEventRecord (Inline) connection 0x6aa7, 16384 bytes

      66      Sun Jul 24 18:56:43 loginwindow: Login Window Started Security Agent

      67      Sun Jul 24 18:56:44 SecurityAgent: User info context values set for papi

      68      Sun Jul 24 18:56:44 SecurityAgent: Login Window login proceeding

      69      Sun Jul 24 18:56:44 SecurityAgent: Login Window done

      70      Sun Jul 24 18:57:12 WindowServer: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.

      71      Sun Jul 24 18:57:31 diskarbitrationd: mds [35]:19723 not responding.

      72      Sun Jul 24 18:58:52 fseventsd: Events arrived for /Volumes/Mac OS X Install DVD after an unmount request! Re-initializing.

      73      Sun Jul 24 19:06:38 Software Update: Product 031-11255: no package reference found for a

      74      Sun Jul 24 19:08:20 Software Update: Local product 031-11255: no local package for a

      75 

      76  Loaded kernel extensions

      77 

      78      e.ATIRadeonX2000 (6.0.6)

      79      e.AppleFSCompression.AppleFSCompressionTypeZlib (1.0.0d1)

      80      e.BootCache (31)

      81      e.Dont_Steal_Mac_OS_X (7.0.0)

      82      e.driver.ACPI_SMC_PlatformPlugin (4.0.1d1)

      83      e.driver.AGPM (100.9.4)

      84      e.driver.AirPort.Atheros21 (421.8.11)

      85      e.driver.AppleACPIButtons (1.3)

      86      e.driver.AppleACPIEC (1.3)

      87      e.driver.AppleACPIPlatform (1.3)

      88      e.driver.AppleAHCIPort (2.1.0)

      89      e.driver.AppleAPIC (1.4)

      90      e.driver.AppleBacklight (170.0.14)

      91      e.driver.AppleBluetoothHIDKeyboard (1.2.0a3)

      92      e.driver.AppleEFINVRAM (1.3.0)

      93      e.driver.AppleEFIRuntime (1.3.0)

      94      e.driver.AppleFWOHCI (4.4.3)

      95      e.driver.AppleHDA (1.8.1a5)

      96      e.driver.AppleHDAController (1.8.1a5)

      97      e.driver.AppleHIDKeyboard (1.2.0a3)

      98      e.driver.AppleHPET (1.5)

      99      e.driver.AppleHWSensor (1.9.2d0)

    100      e.driver.AppleIRController (251.1.4)

    101      e.driver.AppleIntelCPUPowerManagement (96.0.0)

    102      e.driver.AppleIntelCPUPowerManagementClient (96.0.0)

    103      e.driver.AppleLPC (1.4.9)

    104      e.driver.AppleMikeyDriver (1.8.1a5)

    105      e.driver.AppleMikeyHIDDriver (1.2.0)

    106      e.driver.AppleProfileCallstackAction (20)

    107      e.driver.AppleProfileKEventAction (10)

    108      e.driver.AppleProfileReadCounterAction (17)

    109      e.driver.AppleProfileRegisterStateAction (10)

    110      e.driver.AppleProfileThreadInfoAction (14)

    111      e.driver.AppleProfileTimestampAction (10)

    112      e.driver.AppleRTC (1.3)

    113      e.driver.AppleSMBIOS (1.4)

    114      e.driver.AppleSMBusController (1.0.4d0)

    115      e.driver.AppleSMBusPCI (1.0.4d0)

    116      e.driver.AppleSMC (3.0.1d2)

    117      e.driver.AppleUSBBluetoothHCIController (2.2.5f6)

    118      e.driver.AppleUSBCardReader (2.5.2)

    119      e.driver.AppleUSBComposite (3.9.0)

    120      e.driver.AppleUSBEHCI (3.9.0)

    121      e.driver.AppleUSBHub (3.9.0)

    122      e.driver.AppleUSBMergeNub (3.9.0)

    123      e.driver.AppleUSBUHCI (3.9.0)

    124      e.driver.AppleUpstreamUserClient (3.2)

    125      e.driver.AudioAUUC (1.2)

    126      e.driver.AudioIPCDriver (1.1.2)

    127      e.driver.BroadcomUSBBluetoothHCIController (2.2.5f6)

    128      e.driver.DiskImages (281)

    129      e.driver.DspFuncLib (1.8.1a5)

    130      e.driver.IOBluetoothHIDDriver (2.2.5f6)

    131      e.driver.IOPlatformPluginFamily (4.0.1d1)

    132      e.driver.XsanFilter (402.1)

    133      e.filesystems.autofs (2.1.0)

    134      e.iokit.AppleBCM5701Ethernet (2.3.2b8)

    135      e.iokit.AppleProfileFamily (41)

    136      e.iokit.IO80211Family (310.6)

    137      e.iokit.IOACPIFamily (1.3.0)

    138      e.iokit.IOAHCIBlockStorage (1.6.0)

    139      e.iokit.IOAHCIFamily (2.0.2)

    140      e.iokit.IOAHCISerialATAPI (1.2.2)

    141      e.iokit.IOAudioFamily (1.7.2fc2)

    142      e.iokit.IOBDStorageFamily (1.6)

    143      e.iokit.IOBluetoothFamily (2.2.5f6)

    144      e.iokit.IOBluetoothSerialManager (2.2.5f6)

    145      e.iokit.IOCDStorageFamily (1.6)

    146      e.iokit.IODVDStorageFamily (1.6)

    147      e.iokit.IOFireWireFamily (4.1.7)

    148      e.iokit.IOFireWireIP (2.0.3)

    149      e.iokit.IOGraphicsFamily (2.0)

    150      e.iokit.IOHDAFamily (1.8.1a5)

    151      e.iokit.IOHIDFamily (1.6.1)

    152      e.iokit.IONDRVSupport (2.0)

    153      e.iokit.IONetworkingFamily (1.9)

    154      e.iokit.IOPCIFamily (2.6)

    155      e.iokit.IOSCSIArchitectureModelFamily (2.6.1)

    156      e.iokit.IOSCSIBlockCommandsDevice (2.6.1)

    157      e.iokit.IOSCSIMultimediaCommandsDevice (2.6.1)

    158      e.iokit.IOSMBusFamily (1.1)

    159      e.iokit.IOSerialFamily (10.0.3)

    160      e.iokit.IOStorageFamily (1.6)

    161      e.iokit.IOSurface (74.0)

    162      e.iokit.IOUSBFamily (3.9.0)

    163      e.iokit.IOUSBHIDDriver (3.9.0)

    164      e.iokit.IOUSBMassStorageClass (2.5.2)

    165      e.iokit.IOUSBUserClient (3.9.0)

    166      e.iokit.SCSITaskUserClient (2.6.1)

    167      e.kext.ATI4800Controller (6.0.6)

    168      e.kext.ATIFramebuffer (6.0.6)

    169      e.kext.ATISupport (6.0.6)

    170      e.kext.AppleMatch (1.0.0d1)

    171      e.kext.OSvKernDSPLib (1.3)

    172      e.nke.applicationfirewall (2.1.11)

    173      e.security.TMSafetyNet (6)

    174      e.security.quarantine (0)

    175      e.security.sandbox (0)

    176 

    177  System services loaded

    178 

    179      com.apple.suhelperd

    180      - status: 2

    181 

    182  Agent services loaded

    183 

    184      com.apple.Kerberos.renew.plist

    185      - status: 1

    186 

    187  Contents of /System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist

    188      - mod date: Jun 16 02:51:07 2009

    189      - size (B): 694

    190      - checksum: 1071213906

    191 

    192      <?xml version="1.0" encoding="UTF-8"?>

    193      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    194      <plist version="1.0">

    195      <dict>

    196       <key>EnableTransactions</key>

    197       <true/>

    198       <key>KeepAlive</key>

    199       <dict>

    200       <key>PathState</key>

    201       <dict>

    202       <key>/Library/Preferences/com.apple.AirPortBaseStationAgent.launchd</key>

    203       <true/>

    204       </dict>

    205       </dict>

    206       <key>Label</key>

    207       <string>com.apple.AirPortBaseStationAgent</string>

    208       <key>ProgramArguments</key>

    209       <array>

    210       <string>/System/Library/CoreServices/AirPort Base Station Agent.app/Contents/MacOS/AirPort Base Station Agent</string>

    211       <string>-launchd</string>

    212       <string>-allowquit</string>

    213       </array>

    214      </dict>

    215      </plist>

    216 

    217  Contents of /System/Library/LaunchAgents/org.x.startx.plist

    218      - mod date: Jul 30 02:36:42 2009

    219      - size (B): 557

    220      - checksum: 1181351339

    221 

    222      <?xml version="1.0" encoding="UTF-8"?>

    223      <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    224      <plist version="1.0">

    225      <dict>

    226       <key>Label</key>

    227       <string>org.x.startx</string>

    228       <key>ProgramArguments</key>

    229       <array>

    230       <string>/usr/X11/bin/startx</string>

    231       </array>

    232       <key>Sockets</key>

    233       <dict>

    234       <key>:0</key>

    235       <dict>

    236       <key>SecureSocketWithKey</key>

    237       <string>DISPLAY</string>

    238       </dict>

    239       </dict>

    240       <key>ServiceIPC</key>

    241       <true/>

    242       <key>EnableTransactions</key>

    243       <true/>

    244      </dict>

    245      </plist>

    246 

    247  Contents of /System/Library/LaunchDaemons/com.apple.usbmuxd.plist

    248      - mod date: May 11 22:36:48 2009

    249      - size (B): 931

    250      - checksum: 3401275864

    251 

    252      <?xml version="1.0" encoding="UTF-8"?>

    253      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    254      <plist version="1.0">

    255      <dict>

    256       <key>OnDemand</key>

    257       <false/>

    258       <key>KeepAlive</key>

    259       <true/>

    260       <key>RunAtLoad</key>

    261       <true/>

    262       <key>Label</key>

    263       <string>com.apple.usbmuxd</string>

    264       <key>ProgramArguments</key>

    265       <array>

    266       <string>/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/Res ources/usbmuxd</string>

    267       <string>-launchd</string>

    268       </array>

    269       <key>UserName</key>

    270       <string>_usbmuxd</string>

    271       <key>GroupName</key>

    272       <string>_usbmuxd</string>

    273       <key>Sockets</key>

    274       <dict>

    275       <key>Listeners</key>

    276       <dict>

    277 

    278      ...and 14 more line(s)

    279 

    280  Contents of /private/etc/memberd.conf

    281      - mod date: Jul 24 18:47:23 2016

    282      - size (B): 168

    283      - checksum: 1648513985

    284 

    285      DefaultExpirationInSecs 14400

    286      DefaultFailureExpirationInSecs 7200

    287      DefaultKernelExpirationInSecs 120

    288      DefaultMaximumRefreshInSecs 900

    289      KerberosFallbackToRecordName 1

    290 

    291  Restrictive permissions: 2

    292 

    293  Bundles

    294 

    295      /Library/Internet Plug-Ins/Quartz Composer.webplugin

    296      - com.apple.QuartzComposer.webplugin

    297      - Software Signing

    298 

    299  Elapsed time (sec): 362

     

    Would you be able to spot now the problem?

    If there is no problem now, I would update osx by osx until the freezing problems would start again.

     

     

    Thanks in advance,

    J.

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