Q: Restoring El Capitan

Many thanks for your help. I set up a new apple id user account for my wife and iCloud drive works fine!

So a problem in my iCloud drive account/file/folder. Any ideas on how to go about sorting it?

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<Personal Information Edited by Host>

Hi, ok done the safe mode start up, then powered down & restarted, no change to prob yet!

Lex

EtreCheck version: 2.9.13 (267)

Report generated 2016-07-21 20:38:48

Download EtreCheck from https://etrecheck.com

Runtime 1:50

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

files will not upload to iCloud drive, but will from a different user.

Hardware Information: ⓘ

    MacBook Pro (Retina, 13-inch, Early 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro12,1

    1 2.7 GHz Intel Core i5 CPU: 2-core

    8 GB RAM Not upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1867 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1867 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 29

Video Information: ⓘ

    Intel Iris Graphics 6100

        Color LCD 2560 x 1600

System Software: ⓘ

    OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

Disk Information: ⓘ

    APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 120.11 GB (97.22 GB free)

            Core Storage: disk0s2 120.47 GB Online

USB Information: ⓘ

    Apple Card Reader 127.87 GB

        Documents (disk2s1) /Volumes/Documents : 127.85 GB (127.73 GB free)

    Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

    Mac App Store and identified developers

Kernel Extensions: ⓘ

        /Library/Extensions

    [loaded]    com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-07-21) [Support]

    [loaded]    com.sophos.nke.swi (9.4.53 - SDK 10.9 - 2016-07-21) [Support]

System Launch Agents: ⓘ

    [not loaded]    6 Apple tasks

    [loaded]    161 Apple tasks

    [running]    71 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    45 Apple tasks

    [loaded]    159 Apple tasks

    [running]    86 Apple tasks

Launch Agents: ⓘ

    [running]    com.sophos.uiserver.plist (2016-07-02) [Support]

Launch Daemons: ⓘ

    [running]    com.sophos.common.servicemanager.plist (2016-07-02) [Support]

User Launch Agents: ⓘ

    [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

User Login Items: ⓘ

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

    Google Drive    Application  (/Applications/Google Drive.app)

Other Apps: ⓘ

    [running]    com.google.GoogleDrive.66912

    [running]    com.sophos.autoupdate

    [running]    com.sophos.configuration

    [running]    com.sophos.intercheck

    [running]    com.sophos.mcs

    [running]    com.sophos.notification

    [running]    com.sophos.scan

    [running]    com.sophos.sxld

    [running]    com.sophos.webd

    [loaded]    391 Apple tasks

    [running]    194 Apple tasks

Internet Plug-ins: ⓘ

    Default Browser: 601 - SDK 10.11 (2016-07-09)

    QuickTime Plugin: 7.7.3 (2016-07-09)

3rd Party Preference Panes: ⓘ

    None

Time Machine: ⓘ

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

        Macintosh HD: Disk size: 120.11 GB Disk used: 22.89 GB

    Destinations:

        SAN VAULT [Local]

        Total size: 61.77 GB

        Total number of backups: 10

        Oldest backup: 30/03/2016, 12:42

        Last backup: 15/07/2016, 08:27

        Size of backup disk: Too small

            Backup size 61.77 GB < (Disk used 22.89 GB X 3)

Top Processes by CPU: ⓘ

         5%    WindowServer

         2%    kernel_task

         1%    fontd

         0%    InterCheck

         0%    cloudpaird

Top Processes by Memory: ⓘ

    686 MB    kernel_task

    270 MB    mdworker(17)

    205 MB    SophosScanD

    205 MB    InterCheck

    197 MB    com.apple.WebKit.WebContent(3)

Virtual Memory Information: ⓘ

    2.66 GB    Free RAM

    5.34 GB    Used RAM (2.29 GB Cached)

    0 B    Swap Used

Diagnostics Information: ⓘ

    Jul 21, 2016, 08:11:56 PM    Self test - passed

    Jul 20, 2016, 05:43:32 PM    ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-07-20-174332_[reda cted].crash

        com.google.GoogleDrive.FinderSyncAPIExtension - /Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex/Contents/MacOS/FinderSy ncAPIExtension

Esquared, The files uploaded ok from the other user on my MBPro, even with Sophos installed, should I really remove it? Lex

eSquared, Almost there! Files still stuck at upload but when restarting computer they upload. I have removed Sophos.

If I remove my user details completely and set up again, do you think this could be the solution?

I Installed google drive in lieu of iCloud when problems started, I'm now convinced that it's my user folder giving problems, especially after setting up new user (wife) and her iCloud works fine on same machine. Thanks for the latest I'll try that.

e2, Thanks for your help, your advice was spot on. Removed Sophos using the uninstaller, left mbp overnight, restarted this morning and 'hey presto'! files uploading to iCloud drive ok. I'll do the same on my iMac now.

Eric, thanks for your advice on Etrecheck, it went a long way to solving my uploading problem.