Monpopp
Level 1 (8 points)
iCloud

Q: No Email with my iCloud address inMail

My iMac does not work with iCloud Mail from Mac Mail. I get the error message "Can’t connect to iCloud because of a problem with “THE (MY) Email Address”

No problems on my iPhone or in iCloud itself. Someway it doesn’t seem to recognise my email address.

Can anybody help please??


I'm not dumb but with this problem I spent the most of this beautiful day on my computer.

 

Many thanks in advance.

Monique

iPhone 4S, Mac OS X (10.6.8), iPhone+iTunes problems

Posted on Jul 20, 2016 2:23 PM

by gail from maine,Solvedanswer
gail from maine gail from maine
Level 7 (26,134 points)
iCloud
A:

The easiest thing to do is to delete the iCloud Mail account - select it in the sidebar and then click on the "-" option at the bottom of the window, then add it back again.

 

Once it is deleted, go to Mail>Accounts, and click on iCloud to set it up again. It will ask for your Apple/iCloud ID. Once you sign in, it should configure it for you.

 

Cheers,

 

GB

Posted on Jul 23, 2016 1:38 PM

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Monpopp

Q: No Email with my iCloud address inMail

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  • Helpful answers

  • by gail from maine,Helpful

    gail from maine gail from maine Jul 20, 2016 11:51 PM in response to Monpopp
    Level 7 (26,134 points)
    iCloud
    Jul 20, 2016 11:51 PM in response to Monpopp

    Try signing out of iCloud and then back in again - System Preferences>iCloud>Sign Out.  Also try unchecking Mail in iCloud and then re-check it.

     

    Cheers,

     

    GB

  • by Monpopp,

    Monpopp Monpopp Jul 20, 2016 11:53 PM in response to gail from maine
    Level 1 (8 points)
    iCloud
    Jul 20, 2016 11:53 PM in response to gail from maine

    Hi Gail.

     

    A very good morning to you.  Thanks ever so much for your suggestions but 'Mail' on My iMac still does not recognize my iCloud email account.

     

    All the best

    Monique

  • by gail from maine,Helpful

    gail from maine gail from maine Jul 21, 2016 10:36 AM in response to Monpopp
    Level 7 (26,134 points)
    iCloud
    Jul 21, 2016 10:36 AM in response to Monpopp

    Hi Monique,

     

    Sorry I missed your post last night. I HAD to go to bed

     

    OK, so open Mail, and then Preferences>Accounts. What do you see listed in the sidebar for Mail accounts? What do you see for Account Type and Description? And just to make sure, the "Enable this account" is checked, correct?

     

    Cheers,

     

    GB

  • by Monpopp,

    Monpopp Monpopp Jul 21, 2016 11:24 AM in response to gail from maine
    Level 1 (8 points)
    iCloud
    Jul 21, 2016 11:24 AM in response to gail from maine

    Hi Gail.

    So very kind of you to get back to me in such a short time.  I know the time difference and also I bet you had a busy day at work.

    Again I spent my day with trying to solve this problem, looked at different solutions but did not get anywhere.

    Apple's Help Pages are very good but didn't help me on this occasion.

    I have the feeling that I crocked something up with the 'Email address' and 'Mail' does not let me apply any changes.

    I even tryed to delete the account in 'Mail' on my iMac and add the correct one but again it did not let me do it.

    When I opened my iCloud account the other day I remember that it said 'Be careful with your email address as it can't be changed afterwards. That would make sense for my problem. I've got an iMac for almost 20 years and usually I always find my way round but this time I'm stuck (just don't want you to think that I'm a lost case).

     

    I will try to add some attachments for you to see. I know it is wrong but....

     

    Have a lovely evening from a hot (oh I love it) England.

     

    Cheers - Monique

     

    I really don't know what to do know, I copies my 'Preference deatails' as .jpg but this program does not let me attach it to this email??

  • by Eric Root,

    Eric Root Eric Root Jul 21, 2016 11:33 AM in response to Monpopp
    Level 9 (71,369 points)
    iTunes
    Jul 21, 2016 11:33 AM in response to Monpopp

    Try using the PNG format. Drag the picture into a response or use the camera to select the file and insert.

     

    What error message did you get when you tried to add the account back? If it said it was already set up, try Mail/Preferences/Accounts /Account Information. Select an account, then go to Outgoing Mail Server (SMTP). From the drop down menu select Edit SMPT server list. See if the account is listed there. If so, delete the SMTP server for the account. Try to add the Mail account again.

     

    You can also check System Preferences/Internet Accounts to see if the account is there.

  • by Monpopp,

    Monpopp Monpopp Jul 21, 2016 12:31 PM in response to Eric Root
    Level 1 (8 points)
    iCloud
    Jul 21, 2016 12:31 PM in response to Eric Root

    Hi Eric,

     

    Will try with the attachments.  Done as you suggested. In Mail/Accounts/Preferences I cannot apply any changes.

    The window freezes and I have to do a 'Force Quit' to get out. There is no other way.I cannot add the iCloud account again. Also checked 'System Preferences/Internet Accounts', it is there and 'ticked'.

     

    Thanks a lot for your help.

    Monique

     

    Hopefully with attachments ...

     


    No. No luck. I can't insert them and I can't drag them into the window neither. I get prompted, try later, make sure of the size and .jpg or .pgn format. I have done both version.  Just not very lucky I am at the moment.

     

    Cheers. Below the message I get >

    There was an issue uploading your image. Please ensure the image file name only includes accepted characters (letters a-z, numbers 0-9, spaces, dashes or underscores), the image is an accepted file type (.jpg, .gif or .png,) and the image is smaller than 2 MB.

  • by gail from maine,

    gail from maine gail from maine Jul 21, 2016 3:02 PM in response to Monpopp
    Level 7 (26,134 points)
    iCloud
    Jul 21, 2016 3:02 PM in response to Monpopp

    You can take a screenshot by clicking on Shift + Command, then while holding those two down, click on the number "4", then on the space bar. It will show that it is selecting your entire screen, and will show up in your Finder and on your Desktop. If you have personal info on the screen, double-click it, and it will open it Preview, where you have Tools that allow you to hide the personal info. You should see a little crosshairs. Drag that crosshairs until the rectangle covers the info you want hidden. Do not be alarmed at the color of the restangle - it will just show a blank space where you covered the info up.

     

    Once you have it completed, you can then click on the camera above here in the toolbar, and it will allow you Browse your Finder to select the file. You will see it listed under Desktop. Double-Click on it the click on "Insert Image" at the bottom of the window.

     

    GB

  • by Monpopp,

    Monpopp Monpopp Jul 22, 2016 12:26 AM in response to gail from maine
    Level 1 (8 points)
    iCloud
    Jul 22, 2016 12:26 AM in response to gail from maine

    Hi, it's me again.

     

    Thanks a thousand for the info.

     

    Will try.....

     

    Screen Shot 2016-07-22 at 08.08.07.png

    Screen Shot 2016-07-22 at 08.17.00.png

     

    Bingo I did it x

  • by gail from maine,

    gail from maine gail from maine Jul 22, 2016 8:42 AM in response to Monpopp
    Level 7 (26,134 points)
    iCloud
    Jul 22, 2016 8:42 AM in response to Monpopp

    YAY!!!! Good job

     

    So, your Outgoing Mail Server needs to be iCloud:

     

    Screen Shot 2016-07-22 at 11.37.53 AM.png

     

    This support article indicates the exact info you need in the Mail Server to enable iCloud Mail:

     

    iCloud: Mail server settings for email clients - Apple Support

     

    See if, once you get the setting to match, your iCloud email then works.

     

    Cheers,

     

    GB

  • by Monpopp,

    Monpopp Monpopp Jul 23, 2016 4:43 AM in response to gail from maine
    Level 1 (8 points)
    iCloud
    Jul 23, 2016 4:43 AM in response to gail from maine

    Hi Gail,

     

    Another few hours trying so solve this problem but I'm getting nowhere.

    Don't seem to manage to change (blanked out) incoming/outgoing servers.

     

    I come now to the solution just to forget about having my iCloud.com account on my iMac.

     

    About my Photos in my iCloud account, I haven't even looked at that

     

    Thanks foryour help anyway and enjoy your weekend

    Monique x

  • by gail from maine,Solvedanswer

    gail from maine gail from maine Jul 23, 2016 1:38 PM in response to Monpopp
    Level 7 (26,134 points)
    iCloud
    Jul 23, 2016 1:38 PM in response to Monpopp

    The easiest thing to do is to delete the iCloud Mail account - select it in the sidebar and then click on the "-" option at the bottom of the window, then add it back again.

     

    Once it is deleted, go to Mail>Accounts, and click on iCloud to set it up again. It will ask for your Apple/iCloud ID. Once you sign in, it should configure it for you.

     

    Cheers,

     

    GB

  • by Monpopp,

    Monpopp Monpopp Jul 25, 2016 12:07 AM in response to gail from maine
    Level 1 (8 points)
    iCloud
    Jul 25, 2016 12:07 AM in response to gail from maine

    THANK YOU so very much.  It is working

    You are a star and have been so very helpful and responding through the whole process.

     

    May I get back to you later on as I have a few questions re my photos account on my iPhone or better start a new discussion?

     

    Have a very good day/week

    Cheers

    Monique x

  • by gail from maine,

    gail from maine gail from maine Jul 25, 2016 3:36 PM in response to Monpopp
    Level 7 (26,134 points)
    iCloud
    Jul 25, 2016 3:36 PM in response to Monpopp

    You are most welcome!!! Glad we got that sorted!!

     

    It would be best to start a new thread with the specific query listed in the Question section. That way, others looking for a similar will be able to find it hopefully. Buried at the end of this thread is unlikely going to help any others looking for that kind of help.

     

    Cheers

     

    GB

  • by Monpopp,

    Monpopp Monpopp Jul 25, 2016 11:40 PM in response to gail from maine
    Level 1 (8 points)
    iCloud
    Jul 25, 2016 11:40 PM in response to gail from maine

    Of course. Thanks again - Monique