Pfinnegan
Level 1 (21 points)
iCloud

Q: Windows 10 mail and calendar trouble

Hey,

I am currently trying to setup my iCloud account to work with the default Windows 10 Calendar, Mail, People, Etc. applications, however, when I set up the account it says the following:

   

     Calendar - "Can't get calendars"

     Mail - "Can't get mail"

     People - "Can't get contacts"

Also above the generic "Can't get___" where the account name should be it says "System error"

 

I had the account set up with the applications before and it was working flawlessly with all three of the applications but this was before I set up two-factor authentication so I think that two-factor is the problem.

 

Has anyone else experienced the above? Have you been able to solve it? Should I contact Apple Support?

Thanks,

Pfinnegan

Posted on Jul 22, 2016 6:13 PM

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Pfinnegan

Q: Windows 10 mail and calendar trouble

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  • Helpful answers

  • by irina_w,

    irina_w irina_w Jul 23, 2016 3:10 PM in response to Pfinnegan
    Community Specialists
    Jul 23, 2016 3:10 PM in response to Pfinnegan

    Hi Pfinnegan,

    Thanks for using Apple Support Communities to post your question. If you are having issues with using email clients with your Apple ID after setting up two factor authentication, you will need to download the iCloud for Windows v5 and the latest version of iTunes. This will allow you to use your trusted device to authenticate your windows PC. Please have a look at the link below for more details.

     

    Two-factor authentication for Apple ID

     

    With two-factor authentication, your account can only be accessed on devices you trust, like your iPhone, iPad, or Mac. When you want to sign in to a new device for the first time, you'll need to provide two pieces of information—your password and the six-digit verification code that's automatically displayed on your trusted devices. By entering the code, you're verifying that you trust the new device. For example, if you have an iPhone and are signing into your account for the first time on a newly purchased Mac, you'll be prompted to enter your password and the verification code that's automatically displayed on your iPhone. 

    What are the system requirements for two-factor authentication?
    For the best experience, you should make sure you meet the system requirements below on all the devices you use with your Apple ID:
    iPhone, iPad, or iPod touch with iOS 9
    Mac with OS X El Capitan and iTunes 12.3
    Apple Watch with watchOS 2
    Windows PC with iCloud for Windows v5 and iTunes 12.3.3

     

    This information will allow you to get your Mail, Contacts and Calendars set up asap. Have a great day. 

  • by Pfinnegan,

    Pfinnegan Pfinnegan Jul 26, 2016 8:44 AM in response to irina_w
    Level 1 (21 points)
    iCloud
    Jul 26, 2016 8:44 AM in response to irina_w

    Hey irina_w,

     

    Thank you for your reply. I have already updated all of my apple software and keep it updated. The trouble is with the windows 10 mail client. There is no option to sign in via web browser which would allow me to enter the authentication number. I'm going to bring is issue up to Microsoft and hopefully they can get it fixed.

     

    Thanks,

    PFinnegan