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All replies
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Helpful answers
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Jul 23, 2016 4:44 PM in response to AmyFLby Old Toad,Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
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Jul 24, 2016 7:42 AM in response to AmyFLby AmyFL,Well, here it is. It means nothing to me....please help!
EtreCheck version: 2.9.13 (267)
Report generated 2016-07-24 10:40:21
Download EtreCheck from https://etrecheck.com
Runtime 4:15
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
continually getting a message on Activity Monitor that says “Safari Web Content (Not Responding)
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.2 GHz Intel Core i3 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 5670 - VRAM: 512 MB
iMac 1920 x 1080
OS X El Capitan 10.11.5 (15F34) - Time since boot: about 11 days
SAMSUNG HD103SJ disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (715.42 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Lexmark S300-S400 Series
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Mac App Store and identified developers
/System/Library/Extensions
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.5851 - 2016-07-19) [Support]
[not loaded] 9 Apple tasks
[loaded] 145 Apple tasks
[running] 84 Apple tasks
[not loaded] 43 Apple tasks
[loaded] 149 Apple tasks
[running] 99 Apple tasks
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-14) [Support]
[loaded] com.coupons.coupond.plist (2014-10-16) [Support]
[failed] com.logmein.LMILaunchAgentFixer.plist (2016-02-22) [Support]
[not loaded] com.logmein.logmeingui.plist (2016-02-22) [Support]
[not loaded] com.logmein.logmeinguiagent.plist (2016-02-22) [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist (2016-02-22) [Support]
[running] com.oracle.java.Java-Updater.plist (2013-02-11) [Support]
[running] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]
[failed] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[running] com.crashplan.engine.plist (2016-07-15) [Support]
[not loaded] com.logmein.logmeinserver.plist (2016-02-22) [Support]
[loaded] com.logmein.raupdate.plist (2012-04-11) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2013-02-11) [Support]
[loaded] com.teamviewer.Helper.plist (2015-03-02) [Support]
[failed] com.adobe.ARM.[...].plist (2012-04-07) [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.valvesoftware.steamclean.plist (2012-12-19) [Support]
[loaded] uk.co.markallan.clamxav.freshclam.plist (2013-06-08) [Support]
TimingHelper Application (/Applications/Timing lite.app/Contents/Library/LoginItems/TimingHelper.app)
Dropbox Application (/Applications/Dropbox.app)
CrashPlan menu bar Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
[loaded] com.adobe.Reader.19232
[loaded] com.code42.b42menuextra
[running] com.getdropbox.dropbox.24672
[running] com.lexmark.scanner.ica.82272.46BCA08D-3D75-4074-A971-D62A316351F3
[running] com.microsoft.autoupdate.fba.83872
[running] com.tinyspeck.slackmacgap.43872
[running] info.eurocomp.TimingHelper.45792
[running] jp.co.canon.cijscannerregister.14752
[loaded] 400 Apple tasks
[running] 219 Apple tasks
DirectorShockwave: 11.6.6r636 (2012-08-09) [Support]
LogMeInSafari64: 1.0.660 (2012-03-20) [Support]
Unity Web Player: UnityPlayer version 4.5.2f1 - SDK 10.6 (2014-07-12) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-27)
Flip4Mac WMV Plugin: 2.4.2.4 (2012-03-28) [Support]
RealPlayer Plugin: Unknown
AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-12) [Support]
AmazonMP3DownloaderPlugin101736: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 (2012-11-28) [Support]
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-12) [Support]
LogMeIn: 1.0.660 (2012-04-02) [Support]
QuickTime Plugin: 7.7.3 (2016-05-27)
Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-12) [Support]
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-05-05)
LogMeInSafari32: 1.0.660 (2012-03-20) [Support]
AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-12) [Support]
CouponPrinter-FireFox_v2: 5.0.5 - SDK 10.6 (2014-10-16) [Support]
SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-13) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-20) [Support]
JavaAppletPlugin: Java 8 Update 60 build 27 (2015-09-19) Check version
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2014-05-14) [Support]
npBcsMcTcIO: Unknown (2014-11-16) [Support]
NPRoblox: 1, 2, 8, 25 - SDK 10.9 (2014-07-25) [Support]
LastPass - LastPass - http://lastpass.com (2014-07-17)
3ivx MPEG-4 (2011-05-22) [Support]
Flash Player (2016-06-28) [Support]
Flip4Mac WMV (2012-03-20) [Support]
Java (2015-09-19) [Support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 283.93 GB
Destinations:
Time Machine Backups [Local]
Total size: 503 MB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 503 MB < (Disk used 283.93 GB X 3)
24% softwareupdated
3% kernel_task
2% VDCAssistant
1% com.apple.WebKit.Plugin.64(2)
1% fontd
803 MB com.apple.WebKit.WebContent(10)
791 MB kernel_task
467 MB softwareupdated
295 MB Mail
287 MB Slack
89 MB Free RAM
7.91 GB Used RAM (2.42 GB Cached)
519 MB Swap Used
Jul 22, 2016, 08:02:03 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-07-22-200203_[r edacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64
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Jul 24, 2016 10:34 AM in response to AmyFLby Old Toad,★HelpfulBoot into Safe Mode, Mac OS X: Starting up in Safe Mode, and check to see if the problem remains. Reboot normally and check again.
I would reboot more frequently that you have been in order to clear out temporary swap and cache files.
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Jul 24, 2016 9:01 AM in response to AmyFLby Drew Reece,You have a lot of browser plugins. Are they all up to date & compatible with 10.11?
For example you have 3 logmein plugins - are they all required?
This gives an overview for removing plugins…
http://macs.about.com/od/usingyourmac/qt/safariplugin.htm
Ask if that is unclear or you need help.
I'd also check that Flash is up to date and the same for the Java applet plugin (in System Preferences).
I don't think Java is a good idea to run in any browser (it is a massive security risk), so remove it if you do not need it - especially as it looks like it is about a year out of date.
Also check your Safari extensions for updates - is last pass from 2014?
If you have many tabs open close them all & see how Safari performs, some sites have terribly inefficient scripts that slow down everything, you may need to try to work out which ones seem to cause it after cleaning up some of the plugins etc.
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Jul 24, 2016 10:34 AM in response to Drew Reeceby AmyFL,What about the part about my backup disk. Again, I have no idea what that does except for the obvious...provide backup ??
What should I do about that?
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Jul 24, 2016 11:10 AM in response to AmyFLby Drew Reece,You do not have a backup disk connected!
The report specifically says…
Destinations:
Time Machine Backups [Local]
Total size: 503 MB
Total number of backups: 0
The term '[Local]' means the disk that is inside your Mac. That is not a backup. If you internal disk dies your local backup can also die. It is only backing up 500MB, that is a tiny fraction of your almost 300GB of data.
You really need to buy an external disk & use Time Machine or setup another backup system. If you think you have already setup Time Machine you need to investigate why it has failed or reconnect it to the Mac & check it still functions.
This explains 'local snapshots' for Time Machine…
About Time Machine local snapshots - Apple Support
Whilst local snapshots are a good idea you cannot rely on them as the only source of backup. You also need files to exist in another location, ideally in multiple locations, otherwise a simple fire or theft can cause you to lose all data.
