Q: My AirPlay icon (on iPhone and iPad) has disappeared. I need it to stream videos. Where did it go?
In the past, I have used either my iPhone or iPad and Apple TV to stream Amazon videos to my big tv screen, using AirPlay. Now I cannot find AirPlay on either device. What's going on?
iPhone 6 Plus, iOS 9.3.3
Posted on Jul 23, 2016 5:50 PM
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
- Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
- Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
- Restart the Apple TV (Settings > General > Restart).
- Restart the Apple TV by removing ALL the cables for 30 seconds.
- Restart your router. (Also try removing it’s power cord for at least 30 seconds)
- Restart your mobile device.
If you are still having problems, the following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.
Posted on Jul 24, 2016 8:20 AM