HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

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Q: Trying to restore mini iPad 4

I'm trying to restore a mini iPad after several incorrect password attempts disabled it. iCloud didn't work because the device does not connect to wifi when disabled. Tried iTunes and followed the directions per the article and was able to download the software update (it will not simply restore to factory settings but insists on updating), and try to install it, but I receive an error that says the device is not eligible for the requested build. What else can I try?

iPad Mini, Disabled

Posted on Jul 24, 2016 8:41 AM

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