Hi guys,
Thanks for the ideas and suggestions. Both shutdown commands, shutdown and restart, work from the terminal window. Here is the EtriCheck log:
EtreCheck version: 2.9.13 (267)
Report generated 2016-07-24 15:41:37
Download EtreCheck from https://etrecheck.com
Runtime 1:35
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
shutdown and restart not completing from GUI
Hardware Information: ⓘ
iMac (27-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,2
1 3.5 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
4 GB DDR3 1600 MHz ok
BANK 1/DIMM1
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ⓘ
NVIDIA GeForce GTX 780M - VRAM: 4096 MB
iMac 2560 x 1440
System Software: ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.42 GB (153.03 GB free)
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Applications/Beats Updater.app
[not loaded] com.beatsbydre.BeatsDFUSupport (3.0.0 - SDK 10.11 - 2016-07-24) [Support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9 - 2016-05-01) [Support]
[not loaded] com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9 - 2016-05-01) [Support]
[not loaded] com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9 - 2016-05-01) [Support]
[not loaded] com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9 - 2016-05-01) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 154 Apple tasks
[running] 77 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 45 Apple tasks
[loaded] 156 Apple tasks
[running] 89 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-01-31) [Support]
[not loaded] com.teamviewer.teamviewer.plist (2016-02-01) [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-02-01) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist (2015-12-12) [Support]
[loaded] com.adobe.agsservice.plist (2016-01-31) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[running] com.siber.gs-server.plist (2015-12-30) [Support]
[loaded] com.teamviewer.Helper.plist (2016-02-01) [Support]
[not loaded] com.teamviewer.teamviewer_service.plist (2016-02-01) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-12-16) [Support]
[loaded] com.adobe.ARM.[...].plist (2016-02-13) [Support]
[failed] com.adobe.ARM.[...].plist (2016-02-17) [Support]
[loaded] com.shirtpocket.backupbytime.plist (2016-07-23) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Snagit Application (/Applications/Snagit.app)
Beats Updater Application (/Applications/Beats Updater.app)
SPWindow.strings Document (/Applications/Utilities/System Information.app/Contents/Resources/Italian.lproj/SPWindow.strings)
BetterTouchTool Application (/Applications/BetterTouchTool.app)
Keyboard Maestro Application Hidden (/Applications/Keyboard Maestro.app)
Other Apps: ⓘ
[running] 2BUA8C4S2C.com.agilebits.onepassword-osx-helper
[loaded] com.TechSmith.Snagit.65952
[running] com.beatsbydre.Beats-Updater.51872
[running] com.hegenberg.BTTRelaunch.197792
[running] com.hegenberg.BetterTouchTool.52192
[loaded] com.stairways.keyboardmaestro.editor.58912
[running] com.techsmith.snagit.capturehelper.197472
[loaded] 396 Apple tasks
[running] 195 Apple tasks
Internet Plug-ins: ⓘ
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-01-31) [Support]
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-23) [Support]
QuickTime Plugin: 7.7.3 (2016-05-22)
AdobePDFViewerNPAPI: 10.1.16 (2016-02-13) [Support]
AdobePDFViewer: 10.1.16 (2016-02-13) [Support]
Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-23) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-05-22)
SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-15) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.7 (2015-12-16) Check version
Safari Extensions: ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-07-21)
AdBlock - BetaFish, Inc. - https://getadblock.com (2015-12-16)
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-21)
Open in Internet Explorer - Parallels - http://www.parallels.com (2016-05-01)
ClickToPlugin - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-12-23)
Incognito - Orbicule - http://www.orbicule.com/incognito/ (2015-12-23)
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-13) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.42 GB Disk used: 346.39 GB
Destinations:
Time Machine John [Network]
Total size: 7.86 TB
Total number of backups: 75
Oldest backup: 12/22/15, 6:02 PM
Last backup: 7/24/16, 2:41 PM
Size of backup disk: Excellent
Backup size 7.86 TB > (Disk size 499.42 GB X 3)
Top Processes by CPU: ⓘ
102% lsd(2)
99% bird
4% WindowServer
3% mds
2% fontd
Top Processes by Memory: ⓘ
874 MB kernel_task
639 MB com.apple.WebKit.WebContent(12)
426 MB Safari
295 MB mds_stores
164 MB mdworker(10)
Virtual Memory Information: ⓘ
10.00 GB Free RAM
6.12 GB Used RAM (3.06 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Jul 24, 2016, 03:40:54 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154054_[redacted].crash
/usr/libexec/lsd
Jul 24, 2016, 03:40:52 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154052_[redacted].crash
Jul 24, 2016, 03:40:50 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154050_[redacted].crash
Jul 24, 2016, 03:40:49 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154049_[redacted].crash
Jul 24, 2016, 03:40:47 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154047_[redacted].crash
Jul 24, 2016, 03:40:45 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154045_[redacted].crash
Jul 24, 2016, 03:40:43 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154043_[redacted].crash
Jul 24, 2016, 03:40:42 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154042_[redacted].crash
Jul 24, 2016, 03:40:40 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154040_[redacted].crash
Jul 24, 2016, 03:40:38 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154038_[redacted].crash
Jul 24, 2016, 03:40:37 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154037_[redacted].crash
Jul 24, 2016, 03:40:35 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154035_[redacted].crash
Jul 24, 2016, 03:40:33 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154033_[redacted].crash
Jul 24, 2016, 03:40:31 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154031_[redacted].crash
Jul 24, 2016, 03:40:29 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154029_[redacted].crash
Jul 24, 2016, 03:40:27 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154027_[redacted].crash
Jul 24, 2016, 03:40:25 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154025_[redacted].crash
Jul 24, 2016, 03:40:23 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154023_[redacted].crash
Jul 24, 2016, 03:40:21 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154021_[redacted].crash
Jul 24, 2016, 03:40:19 PM /Library/Logs/DiagnosticReports/lsd_2016-07-24-154019_[redacted].crash
Jul 24, 2016, 03:35:49 PM Self test - passed
Jul 24, 2016, 12:47:33 PM /Library/Logs/DiagnosticReports/AdobeGCClient_2016-07-24-124733_[redacted].cras h
/Library/Application Support/Adobe/*/AdobeGCClient.app/Contents/MacOS/AdobeGCClient
Jul 24, 2016, 12:47:32 PM /Library/Logs/DiagnosticReports/codesign_2016-07-24-124732_[redacted].crash
/usr/bin/codesign
Jul 24, 2016, 12:47:31 PM /Library/Logs/DiagnosticReports/codesign_2016-07-24-124731_[redacted].crash
Jul 24, 2016, 12:47:30 PM /Library/Logs/DiagnosticReports/codesign_2016-07-24-124730_[redacted].crash
Jul 24, 2016, 12:47:28 PM /Library/Logs/DiagnosticReports/codesign_2016-07-24-124728_[redacted].crash
Jul 24, 2016, 01:33:42 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013342_[redacted].crash
Jul 24, 2016, 01:33:40 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013340_[redacted].crash
Jul 24, 2016, 01:33:39 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013339_[redacted].crash
Jul 24, 2016, 01:33:37 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013337_[redacted].crash
Jul 24, 2016, 01:33:36 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013336_[redacted].crash
Jul 24, 2016, 01:33:34 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013334_[redacted].crash
Jul 24, 2016, 01:33:33 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013333_[redacted].crash
Jul 24, 2016, 01:33:31 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013331_[redacted].crash
Jul 24, 2016, 01:33:30 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013330_[redacted].crash
Jul 24, 2016, 01:33:28 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013328_[redacted].crash
Jul 24, 2016, 01:33:27 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013327_[redacted].crash
Jul 24, 2016, 01:33:25 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013325_[redacted].crash
Jul 24, 2016, 01:33:23 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013323_[redacted].crash
Jul 24, 2016, 01:33:22 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013322_[redacted].crash
Jul 24, 2016, 01:33:20 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013320_[redacted].crash
Jul 24, 2016, 01:33:19 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013319_[redacted].crash
Jul 24, 2016, 01:33:17 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013317_[redacted].crash
Jul 24, 2016, 01:33:15 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013315_[redacted].crash
Jul 24, 2016, 01:33:14 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013314_[redacted].crash
Jul 24, 2016, 01:33:12 AM /Library/Logs/DiagnosticReports/lsd_2016-07-24-013312_[redacted].crash
Jul 23, 2016, 02:09:55 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020955_[redacted].crash
Jul 23, 2016, 02:09:54 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020954_[redacted].crash
Jul 23, 2016, 02:09:52 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020952_[redacted].crash
Jul 23, 2016, 02:09:51 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020951_[redacted].crash
Jul 23, 2016, 02:09:49 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020949_[redacted].crash
Jul 23, 2016, 02:09:48 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020948_[redacted].crash
Jul 23, 2016, 02:09:46 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020946_[redacted].crash
Jul 23, 2016, 02:09:44 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020944_[redacted].crash
Jul 23, 2016, 02:09:43 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020943_[redacted].crash
Jul 23, 2016, 02:09:41 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020941_[redacted].crash
Jul 23, 2016, 02:09:40 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020940_[redacted].crash
Jul 23, 2016, 02:09:38 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020938_[redacted].crash
Jul 23, 2016, 02:09:37 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020937_[redacted].crash
Jul 23, 2016, 02:09:35 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020935_[redacted].crash
Jul 23, 2016, 02:09:33 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020933_[redacted].crash
Jul 23, 2016, 02:09:32 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020932_[redacted].crash
Jul 23, 2016, 02:09:30 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020930_[redacted].crash
Jul 23, 2016, 02:09:29 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020929_[redacted].crash
Jul 23, 2016, 02:09:27 AM /Library/Logs/DiagnosticReports/lsd_2016-07-23-020927_[redacted].crash
Jul 22, 2016, 01:57:35 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015735_[redacted].crash
Jul 22, 2016, 01:57:34 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015734_[redacted].crash
Jul 22, 2016, 01:57:32 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015732_[redacted].crash
Jul 22, 2016, 01:57:31 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015731_[redacted].crash
Jul 22, 2016, 01:57:29 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015729_[redacted].crash
Jul 22, 2016, 01:57:28 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015728_[redacted].crash
Jul 22, 2016, 01:57:26 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015726_[redacted].crash
Jul 22, 2016, 01:57:25 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015725_[redacted].crash
Jul 22, 2016, 01:57:23 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015723_[redacted].crash
Jul 22, 2016, 01:57:21 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015721_[redacted].crash
Jul 22, 2016, 01:57:20 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015720_[redacted].crash
Jul 22, 2016, 01:57:18 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015718_[redacted].crash
Jul 22, 2016, 01:57:17 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015717_[redacted].crash
Jul 22, 2016, 01:57:15 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015715_[redacted].crash
Jul 22, 2016, 01:57:14 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015714_[redacted].crash
Jul 22, 2016, 01:57:12 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015712_[redacted].crash
Jul 22, 2016, 01:57:11 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015711_[redacted].crash
Jul 22, 2016, 01:57:09 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015709_[redacted].crash
Jul 22, 2016, 01:57:08 AM /Library/Logs/DiagnosticReports/lsd_2016-07-22-015708_[redacted].crash