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Helpful answers
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Jul 24, 2016 1:19 PM in response to kbstone51by Carolyn Samit,Check to see if there's an OS X update available for your Mac.
Open System Preferences > App Store then click Check Now.
You could try resetting the print system in System Preferences > Printers & Scanners then select the Print tab then right or control click the HP printer on the left then click: Reset printing system.
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Jul 24, 2016 1:41 PM in response to Carolyn Samitby kbstone51,nope neither helped. i can't add the printer now!