xjx

Q: OS X 10.11.4 freezing and/or crashing while using Safari

Hi everyone!

 

Have others experienced freezing and sometimes crashing of Mac OS X 10.11.4 while using Safari? Is this a known issue or is it just me?

 

The way this manifests itself is that scrolling and mouse movements suddenly start to get slow and jerky. Then, within 30 seconds to a minute, the keyboard stops working and mouse clicks no longer have an effect, but the mouse cursor will still move. Then it either stays that way indefinitely or the system crashes. The only recourse is to force a reboot using the power button.

 

This happens to me every other day, but I cannot reproduce it on demand. I believe (but I'm not certain) that the first such crash has occurred before the recent upgrade to 10.11.4.

 

This is on a

 

Mac mini (Late 2012)

Mac OS X 10.11.4

Safari 9.1 (11601.5.17.1)

 

Cheers

Mac mini, OS X El Capitan (10.11.4)

Posted on Mar 28, 2016 2:06 AM

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Q: OS X 10.11.4 freezing and/or crashing while using Safari

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  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jul 23, 2016 10:28 AM in response to broozar
    Level 6 (12,122 points)
    Mac OS X
    Jul 23, 2016 10:28 AM in response to broozar

    broozar wrote:

     

    Luis, no; i wish i could simply go back to 10.11.3 and be done with it. thanks to apple's wisdom however, it is neither possible to downgrade, nor get a clean 10.11.3 image for dvd/usb thumbdrive.

     

    I did not mean a clean install of 10.11.3. I mean a clean install of 10.11.6.

    You assume it is a bug in 10.11.4 and newer. I think it may be a software conflict with something else you have installed. I know some people have tried a clean install without success, but it has worked for others.

  • by biochem_researcher,

    biochem_researcher biochem_researcher Jul 23, 2016 10:08 PM in response to Luis Sequeira1
    Level 1 (4 points)
    Jul 23, 2016 10:08 PM in response to Luis Sequeira1

    Its been months and months of crashing for me. Every since 10.11.4. my problem is system crashing while using iTunes. I've tried 6 different beta versions of software, up through 10.11.6. Not a **** thing has helped.

     

    I've put in dozens of complaints to Apple, and i've been getting bitchier and bitchier. NOTHING DONE, not even a freaking reponse. so frustrating. I want to f-ing throw this thing in the trash and get my money back. the customer support is HORRIBLE.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jul 24, 2016 6:47 AM in response to biochem_researcher
    Level 6 (12,122 points)
    Mac OS X
    Jul 24, 2016 6:47 AM in response to biochem_researcher

    biochem_researcher wrote:

     

    I've put in dozens of complaints to Apple, and i've been getting bitchier and bitchier. NOTHING DONE, not even a freaking reponse. so frustrating. I want to f-ing throw this thing in the trash and get my money back. the customer support is HORRIBLE.

    Getting bitchier will do nothing to have your issues solved. When you find a bug, you should provide clear feedback, and be as precise as possible.

     

    biochem_researcher wrote:

     

    Its been months and months of crashing for me. Every since 10.11.4. my problem is system crashing while using iTunes. I've tried 6 different beta versions of software, up through 10.11.6. Not a **** thing has helped.

     

     

    Did you ever try a clean install? If the problem is in some other software, no update will fix it. If you keep waiting for an update to fix a bug that may or may not exist, you are likely to be disappointed every time.

  • by broozar,

    broozar broozar Jul 24, 2016 9:02 AM in response to Luis Sequeira1
    Level 1 (13 points)
    Desktops
    Jul 24, 2016 9:02 AM in response to Luis Sequeira1

    I have not tried a clean .6 install, no. maybe something i could try if I am really bored. at this point though, apple has lost all my confidence... remember I am not the only one having these issues, not by a long shot. a complete reinstall is therefor nothing more than a gamble with high hopes.

    the software conflict theory of yours may be valid, however I have neither something outlandish on my mac, nor something I can live without: Adobe CC, various audio editors, Xcode and similar IDEs, pages/office, browsers, 3d editing software and STEAM. There also seems to be no pattern to the crashes, sometimes I get it from listening to iTunes, sometimes with browsing the web, other times by editing php files, sometimes it reboots on its own without me opening anything at all (machine idling after initial boot).

    Since the same mac runs for days on Win10 without issues, I can cross a hardware problem off the list too. I plan to switch to Windows full time as soon as I figure out why Windows ignores the P3 color profile.

  • by SriShunyata,

    SriShunyata SriShunyata Jul 24, 2016 6:59 PM in response to xjx
    Level 1 (4 points)
    Jul 24, 2016 6:59 PM in response to xjx

    I've done everything to get this resolved. Been at it for 2 weeks. Two weeks lost is unacceptable Apple. Clean installed 3 times on various HD's, ran Kext Utility ect.

     

    I can guarantee you that it is a problem with El Captain! No problem until El Captain Update 10.11.5. We used to have all the system update available to reinstall. It would have been simple to roll back the system to 10.11.4 or 10.11.3 If your not going to properly test your software at least let us roll back our system! I do not use Time Machine.

     

    In fact, I don't use most of your default apps including Mail or Safari. They are bloated, slow and bug ridden. I just want a streamline system that works.

     

    WORKING FIX — I finally rolled all the way back to Yosemite 10.10.5 and have been working without mishap for two days now.

     

    After nearly 3 decades on Apple I am extremely disappointed. Apple your loosing customers and good faith. Get it together and quick otherwise I'll start migrating over to Linux.

  • by tiger-m,

    tiger-m tiger-m Jul 24, 2016 8:48 PM in response to broozar
    Level 1 (4 points)
    Jul 24, 2016 8:48 PM in response to broozar

    Hi Broozar,

     

    very sorry it didn't work for you. Looks like fan control solution works for macbooks pro and some iMacs only.

     

    Good luck.

  • by Toca143,

    Toca143 Toca143 Jul 25, 2016 8:17 AM in response to SriShunyata
    Level 1 (8 points)
    Jul 25, 2016 8:17 AM in response to SriShunyata

    SriShunyata wrote:

     

    WORKING FIX — I finally rolled all the way back to Yosemite 10.10.5 and have been working without mishap for two days now.

     

    Keep us posted on your success with 10.10.5. I had the Genius Bar folks do a clean install of 10.10.5 on my MBP and the freezing continued.

     

    As you recall, I have had success with 10.11.5 and turning off graphics switching. No freezing for past 3 weeks.

     

    Tom

  • by Alvin777,

    Alvin777 Alvin777 Jul 25, 2016 8:30 AM in response to Alvin777
    Level 1 (72 points)
    Desktops
    Jul 25, 2016 8:30 AM in response to Alvin777

    Hi. That hot air rework station method (bought a lot of stuff and equipments to fix the solder ball reflow which is inside this iMac's GPU chip itself) worked, the GPU is fixed and now the fans are manually set to maintain 59 and below, Celsius for the CPU, 69 below Celsius for the GPU and 45 to 49 Celsius for the hardisk. Not taking any chances, have set the it to 2000 rpm, will never let OS X control the fan again (I read online in a forum, a user was told but an Apple certified technician said, it should at least be 2000 rpm). A small desktop fan with speed on 1, is pointed behind the iMac as well just to be really sure.

     

    That was a lot of 1 week, hardwork, researching and ordering stuff, God's will be done, that it got fixed by heat (broken by heat- the irony of it).

     

    So far so good, it's been normal (and blissful seeing it work, all that tiring moments paid off, though if it didn't, it woul just mean a new Mac & the iMac becomes the extended monitor) for almost 2 hours now, everything is very stable with Safari. Now downloading 10.11.6, hopefully that Safari crashing things doesn't come back (then I'll just use another browser if somehow it came back).

     

    Pray it lasts, until a new Mac can be had (most likely the upcoming Mac Pro and new display- hopefully really, it's bigger than 27" coz' it's never enough).

     

    God bless. Proverbs 31

  • by Alvin777,

    Alvin777 Alvin777 Jul 25, 2016 8:52 AM in response to morceg@o
    Level 1 (72 points)
    Desktops
    Jul 25, 2016 8:52 AM in response to morceg@o

    Hi. Mine's very stable now so far (after my solder ball reflow work on the GPU- not need to do this if your screen is not garbled) but it's an iMac.

     

    How many are using Macs but still crash even with another browser and how many are using laptops but still crash even when using another browser? And how many (Mac desktop or Laptop) running another browser, manul fans at 2000 rpm at least ad have cooling behind or underneath their computers?

     

    I hope all your freezes get fixed soon.

  • by Toca143,

    Toca143 Toca143 Aug 8, 2016 5:17 PM in response to xjx
    Level 1 (8 points)
    Aug 8, 2016 5:17 PM in response to xjx

    I had been freezing under both 10.10 and 10.11. I have an early 2011 MBP. Also system seemed to be running very hot when playing videos etc.

     

    I installed SMCFanControl still freeze. Three visits to Genius bar - no joy just re-install software - still freeze.

     

    I finally found old support thread recommending "turning graphics switching" off. This stopped my freezing for about 3 weeks. Apple support (after 3 bug reports) recommended replacing faulty Logic Board under a recall. Two weeks ago I brought it in for the logic board replacement program, got it back 8 days ago - set "graphics switching back on" and the MBP has been running very cool and no freezing since.

     

    Tom

  • by OzziesMAC,

    OzziesMAC OzziesMAC Sep 22, 2016 10:12 AM in response to Toca143
    Level 2 (163 points)
    Desktops
    Sep 22, 2016 10:12 AM in response to Toca143

    Mine started out with the occasional freeze when streaming video, now it freezes for checking into time machine and just surfing with non video web sites as well.  Web X is disabled and makes no difference.

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