HT204084: Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

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Q: I can't report a problem on my accidental purchase.

I accidentally purchased a month of YouTube Red instead of the free trial. I contacted support through email and didn't get a reply within the 48 hour window. I also tried to report a problem on the receipt, but everytime I try, it says "We could not process this request." How can I report my accidental purchase? And should I say I accidentally purchased this item, or I meant to purchase a different item?

iPhone SE, iOS 9.3.3

Posted on Jul 24, 2016 8:38 PM

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Q: I can't report a problem on my accidental purchase.

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