dyllandry

Q: Macbook Pro (mid 2012) Often Crashing. OSX 10.11.6 (15G31)

My Macbook crashes often to a black screen that tells me my Macbook has crashed. Ah..

Sometimes the display just goes black while the fans and keyboard light remains on and doesn't turn off unless I hold the power button. It crashes most often when I am playing games and programming, but also when I am just browsing the web. I have a feeling it has something to do with the mobile graphics card.

 

I thought my laptop had come with some sort of mobile GTX card, but 'About This Mac' tells me I only have integrated?..
"Intel HD Graphics 4000 1536 MB".

 

Here is the error report, which is the system.log file?

 

Actually I am having trouble figuring out how to attach a file on this forum.

MacBook Pro with Retina display, OS X El Capitan (10.11.1)

Posted on Jul 24, 2016 5:53 PM

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Q: Macbook Pro (mid 2012) Often Crashing. OSX 10.11.6 (15G31)

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  • by Linc Davis,

    Linc Davis Linc Davis Jul 24, 2016 8:29 PM in response to dyllandry
    Level 10 (207,963 points)
    Applications
    Jul 24, 2016 8:29 PM in response to dyllandry

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by kaz-k,

    kaz-k kaz-k Jul 24, 2016 9:16 PM in response to dyllandry
    Level 5 (5,769 points)
    Desktops
    Jul 24, 2016 9:16 PM in response to dyllandry

    If your MacBook Pro is 13inch, there's no graphic chip init.

    MacBook Pro (13-inch, Mid 2012) - Technical Specifications

    Paste the crash log here.

    Mac OS X: How to log a kernel panic - Apple Support

  • by Eddie Jasmine,

    Eddie Jasmine Eddie Jasmine Jul 25, 2016 12:07 AM in response to dyllandry
    Level 1 (63 points)
    Jul 25, 2016 12:07 AM in response to dyllandry

    About This Mac won't show your discrete graphics card (if you have one) unless it's engaged at that moment.  Go to System Information (hold down the option-key while selecting the Apple in the menu bar).  Under Hardware, go to Graphics/Displays.  All graphics cards will be listed there.

  • by dyllandry,

    dyllandry dyllandry Jul 25, 2016 1:23 PM in response to Linc Davis
    Level 1 (9 points)
    Notebooks
    Jul 25, 2016 1:23 PM in response to Linc Davis

    Here is the kernel panic.

     

    http://pastebin.com/ggzJ3A1y

  • by dyllandry,

    dyllandry dyllandry Jul 25, 2016 1:25 PM in response to Eddie Jasmine
    Level 1 (9 points)
    Notebooks
    Jul 25, 2016 1:25 PM in response to Eddie Jasmine

    It says I have a NVIDIA GeForce GT 650M.

    The crashing has become more common. I cannot run even simple games. It has crashed a few times from just watching videos.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jul 25, 2016 1:44 PM in response to dyllandry
    Level 10 (207,963 points)
    Applications
    Jul 25, 2016 1:44 PM in response to dyllandry
  • by dyllandry,

    dyllandry dyllandry Jul 25, 2016 1:44 PM in response to Linc Davis
    Level 1 (9 points)
    Notebooks
    Jul 25, 2016 1:44 PM in response to Linc Davis

    Oh, okay. Thank you.

    I hope one day I will have taught myself enough about computers to diagnose errors like these myself.