analyst.1

Q: bluetooth wireless connection

MacBookPro OSX El Capitan; Version 10.11. Retina display - MacBookPro connects to HP C6150 printer using hardwire without any problem; not so trying to use bluetooth connection.

Wireless connection to printer works using older MacBook. Bluetooth connects to Mouse and works fine.

Select Bluetooth Device  —

     Computer Icon shows - Not Connected

     Apple Mouse - Connected

 

MacBook Pro with Retina display, OS X El Capitan (10.11.5)

Posted on Jul 24, 2016 10:41 AM

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Q: bluetooth wireless connection

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  • by alex_oz,Solvedanswer

    alex_oz alex_oz Jul 25, 2016 11:20 AM in response to analyst.1
    Community Specialists
    Jul 25, 2016 11:20 AM in response to analyst.1

    Hello analyst.1,

     

    Thanks for using Apple Support Communities. 

     

    I understand that you can print from your MacBook Pro to your HP printer using Ethernet and Wireless, but not via Bluetooth. I know how important it is to make sure that you can connect to your printer via Bluetooth. I'll be more than happy to assist you with this. 

     

    Use OS X El Capitan: Add or remove a printer, and make sure that you have the latest software installed and printer connection instructions, specifically, this section: 

     

    Add a Bluetooth printer

    1. Update your software: Choose Apple menu > App Store, click Updates, then install any software updates listed. Even if no updates appear, this ensures that OS X has the latest information about printer software it can download from Apple. If you don’t do this, you may see a message that software isn’t available when you connect your printer. 

       

      If you have an AirPrint printer, you don’t need to check for software updates.

    2. Prepare your printer: Use the instructions that came with your printer to unpack the printer, install ink or toner, and add paper. Turn on the printer and make sure it’s not displaying any errors. 

    3. Connect your printer: Follow the instructions that came with your printer to make sure it’s ready to connect via Bluetooth. You also need to make sure to turn on Bluetooth and set up the Bluetooth printer as a new device

    After you connect your printer, if you see a message prompting you to download new software, make sure to download and install it. OS X automatically uses AirPrint if your printer supports it.

     

    Have a great day! 

  • by analyst.1,

    analyst.1 analyst.1 Jul 25, 2016 12:51 PM in response to alex_oz
    Level 1 (4 points)
    Notebooks
    Jul 25, 2016 12:51 PM in response to alex_oz

    Alex,


    Thanks so much for your time.

    The printer came to life after I 'configured' the driver ...

    have no idea what that means? .. but, the UCB hardwire

    has been stowed away.


    Larry

  • by chris_g1,

    chris_g1 chris_g1 Jul 25, 2016 1:03 PM in response to analyst.1
    Community Specialists
    Jul 25, 2016 1:03 PM in response to analyst.1

    Hi Larry,

     

    That's great to hear! We're glad that things are working again. 

     

    Have a great day!