sherry3272
Level 1
(4 points)
Q: How do we reset her phone to start over WITHOUT making my phone lose the same information?
My mom got a new phone because hers shut off and never turned on again. apple mailed us a new one, and we put her old SD card into it. To set it up we used my apple id. But now she has all of my texts and apps just exactly like my phone. It is under her number but has all of my info. How do we reset her phone to start over WITHOUT making my phone lose the same information? As in all my apps
<Re-Titled by Host>
iPhone 6, iOS 9.3.3, null
Rysz
Level 7
(20,569 points)
The phone is tied to the Apple ID, not its phone number. Resetting/Restoring it will not affect your phone or your data.
You, essentially, have to Restore your mom's phone as a new device, then either set it up manually for her, with her Apple ID, or restore it from the most recent backup available for her old phone.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
