HT201371: Use Touch ID on iPhone and iPad
Learn about Use Touch ID on iPhone and iPad
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All replies
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Helpful answers
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Jul 25, 2016 7:59 PM in response to rhplanoby elcpu,First do a Forced Restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.
Then please follow the steps here:
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Jul 26, 2016 3:48 PM in response to elcpuby Alex1121,forced restart doesn't work for this issue on my iPhone.