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Helpful answers
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Feb 22, 2016 4:38 PM in response to jameyfranksfby LauraMackie,That wasn't my issue though but thanks for the suggestion. I had to delete the files in my library.
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Mar 23, 2016 11:13 AM in response to LauraMackieby dottest37,Im also facing the same issue helping a customer using El Capitan.
I came across some free maintenance apps that claim to rebuild indexes etc, and I wonder if any of them help.
Unfortunately I cannot test with the one user that is having the issue (I dont want to expose him to my Trial and Error) and I cannot reproduce it on my Mac.
The tool is Onyx for Mac, link below
http://www.titanium.free.fr/onyx.html
Would anybody confirm if any of the options on the tool helps?
the same website has also another tool called "Maintenance" that seems to run deep clean up.
I ran both tools on my Mac for test, but since I cannot reproduce the original issue I cannot tell.
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Mar 24, 2016 12:41 PM in response to Keith Gardner1by Keith Gardner1,Replying to my own message here – I wanted to close the loop on the test I ran.
Having added the server login to my Login Items, I no longer have the problem of disappearing folders. Period. This has solved the problem for me, and I hope others will find it to do so as well. To recap: make sure that the server on which the "disappearing folders" are stored is included in your Login Items in System Preferences / Users & Groups. If that login is done whenever you turn on the computer, and you remain connected to the server, you will not lose the folders in the sidebar.
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Mar 24, 2016 8:21 PM in response to Keith Gardner1by dottest37,Keith
I dont think your particular issue is the same some other people are experiencing.
On one of your posts (Nov 2015) you described your issue as follows "All of the folders that disappear are links to a mounted server volume".
I think some users, myself included, are experiencing all Favorites disappearing, not just mounted links.
The particular user Im trying to help, doesnt even have servers to connect to, the closest thing to a server that he uses is Time Machine, connected to a Mac Airport Time Capsule, only at his office.
The folders disappear for him, sometimes while at the office, sometimes on the road.
He doesnt use VPN or anything special.
The favorites on his Mac just have subfolders from his Document folder, Dropbox, Desktop, and so on, very simple stuff.
Obviously, your solution cannot be tried on him, because he doesnt connect to anything.
Happy that it worked for you though.
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Mar 25, 2016 5:46 AM in response to dottest37by brycesteiner,>>Dottest37
Actually, what Keith is referring to is the problem many of us are having. The favorites that are connecting to network drives are disappearing after a reboot.
I have tried what Kieth has stated as his solution and our Macs will not auto login when the alias to the server is put in the users startup items. It gives an error or does nothing at all. This happened when Apple switched the default to SMB. When it was AFP/IP it seemed fine. Since the last update I haven't noticed the problem with the items disappearing but I also haven't extensively tested it either.
The solution to guarantee it would word was to make an alias folder, put all the folder alias's in it and then copy the local files into the favorites and then they would always be in the sidebar favorites.
There were some issues with that, like you can't drag files on to that sidebar favorite when it was connected to the local alias and have it go to the share correctly, but I didn't consider that near as big of an issue as losing them each time.
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Mar 25, 2016 7:05 AM in response to brycesteinerby dottest37,Yes,, I know the solution might work for people with similar problem,, but if you check online, the majority are having a different issue I think. Like I said, I have that one user that never had any network share access, and I have seen screenshots and videos online from people with the same issue, no relationship to network shares.
Im still looking for a solution myself , that one liner that delete the plist file(s) from Finder and kill it, works, but it is annoying, because the users sometimes needs to reboot for it to work, so it is very disruptive.
I was thinking on creating some script that would detect when the plist files changed in an undesirable way and then replace them with good ones,, not sure if that would be feasible. It is not a clean solution, or a solution at all but at least the user wont have to run the one liner manually.
I wonder if anybody could give a try to the software on the links I provided before, some of the functions on that software fix permission issues,, so it might worth a chance.
Unfortunately I cannot test it myself, but perhaps someone else can and let us know.
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Apr 1, 2016 7:33 AM in response to brycesteinerby brycesteiner,I thought I would try with the new 10.11.4 update to see if dropping the favorites is still a problem and guess what? It is! So far this week I have replaced them 3 times. I've tried deleting the preferences, I've tried replacing the finder preferences with one from when it was right. It didn't matter it still loses my favorites.
The only "fix" is to use aliases that are stored locally and put them in the favorites. This solution is good with the exception that you cannot drag things on top of aliases in the sidebar and have it copy to them.
It doesn't lose the favorites until halfway through the work day. What's ironic is they are still there in open and save dialog boxes. They are gone in Finder. Once I reboot then they are gone from the dialog boxes of apps too.
This is so annoying. It affects my computer more than some of the others, but it still happens.
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Apr 22, 2016 1:25 AM in response to Jon Levinsonby denixoid,Exactly the same case we have in our company (300+ people). It's really annoying and pity that Apple can't fix it over so many years. If they are aware of this problem they could at least let us know that it's acknowledged. We also have some workarounds to solve this problem, but we are continuously checking this forum and all the new versions on this subject.
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Apr 25, 2016 4:20 PM in response to denixoidby NetFlight,I do have the same problem. Favorites disapearing from sidebar. .
Does Apple have solution? Using MacBookPro - OSX 10.11.4
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Apr 25, 2016 5:41 PM in response to NetFlightby brycesteiner,The only solution I have found is to make a folder and put aliases in it and then put those in your favorites.
It's funny because I have three computers that have no problem with putting the shares directly in the favorites. I have two macs that will lose them within two days of putting them in. They all run the same OS (10.11.4). Two of them are even the same model. All are on the same network. The computers that lose them will just drop them even after being connected to the network shares for the first half of the day. Suddenly, during use they just go.
Deleting the finder preferences made no difference and neither did restoring finder preferences (copied after they were all in place) and then restarting Finder. I also tried to have the computer auto mount the server by putting it in user's login items. It didn't help and only gave errors. BUT it has worked for others, so you could try those options too.
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May 8, 2016 11:08 PM in response to NellieNetExtremeby Martin Terp,That did the trick for me - thanks! :-)
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Jun 15, 2016 9:25 AM in response to Jon Levinsonby gjohung,I connect to Server via SMB Mount. When ever I lose connection with the SMB mounted Server which I have shortcut / Aliasis on my sidebar disappears.. I have to create new shortcut every time..
There is a bigger issue of OSX /Mac connected to Active Directory Server.. it "times-out" and kicks me out through out the day... No one IT Microsoft Mac Support had a solid solution to this.. I been dealing with this issue for years.... I don't think I am alone... But Microsoft is pointing as OSX issue... Apple is blaming on Microsoft...
I thought SMB was a universal.. thing,,,
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Jul 21, 2016 7:30 AM in response to Jon Levinsonby brycesteiner,This issue is back after upgrading to 10.11.6 on one of my macs.
I have this solved on my other computers by using aliases instead of actual folders...BUT for some reason aliases can't be added to the sidebar anymore. What happened?
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Jul 25, 2016 7:51 PM in response to David Bregandeby rpg25,Doesn't work for me -- I don't see the word Favorites anywhere.
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Jul 26, 2016 7:02 AM in response to oskarmatzerathby joelbark,This was my issue as well. Thank you for pointing that out.