mehdim
Level 1 (4 points)
Notebooks

Q: Free Upgrade

Dear Support,

 

I'm trying to upgrade my MacBook Pro from 10.8.5 to the new version of 10.11.6. But it seems is not free for me and asking me for billing info. Could you please explain why is not a free upgrade?

 

Regards,

Mehdi

iMac, Mac OS X (10.7.5)

Posted on Jul 26, 2016 3:06 AM

by KiltedTim,Apple recommended
KiltedTim KiltedTim
Level 9 (55,031 points)
iPhone
A:

It is free, but you must have a valid payment method registered in the store. In some countries, you can set the payment method to none.

Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Suppor…

Posted on Jul 26, 2016 3:46 AM

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