HT206770: About the OS X El Capitan v10.11.6 Update

Learn about About the OS X El Capitan v10.11.6 Update
baremusic

Q: will this update solve the "beach ball" issue?

Will this update solve the "beach ball" issue where my iMac freezes randomly & have to reboot?

iMac, OS X El Capitan (10.11.5)

Posted on Jul 26, 2016 1:11 PM

Close

Q: will this update solve the "beach ball" issue?

  • All replies
  • Helpful answers

  • by KiltedTim,Helpful

    KiltedTim KiltedTim Jul 26, 2016 1:32 PM in response to baremusic
    Level 9 (55,617 points)
    Mac OS X
    Jul 26, 2016 1:32 PM in response to baremusic

    No. There is no widespread problem to begin with. Updating a machine that has a pre-existing problem will not solve the problem. You need to troubleshoot your issue.

     

    Download etrecheck, run it, and post the resulting report here. It will provide information on what may be causing your system to bog down.

  • by baremusic,

    baremusic baremusic Jul 26, 2016 1:35 PM in response to KiltedTim
    Level 1 (8 points)
    Mac OS X
    Jul 26, 2016 1:35 PM in response to KiltedTim

    here it is!

     

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-07-26 17:59:28

    Download EtreCheck from https://etrecheck.com

    Runtime 2:18

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

    Description:

    computer will randomly and frequently freeze since installing 10.11.5

     

    Hardware Information:

        iMac (21.5-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,2

        1 3.2 GHz Intel Core i3 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                Empty  

            BANK 1/DIMM0

                Empty  

            BANK 0/DIMM1

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        ATI Radeon HD 5670 - VRAM: 512 MB

            iMac 1920 x 1080

     

    System Software:

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day

     

    Disk Information:

        Hitachi HDS722020ALA330 disk0 : (2 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            HD (disk0s2) / : 2.00 TB (1.74 TB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5680H   ()

     

    USB Information:

        Western Digital My Book 1130 2 TB

            EFI (disk1s1) <not mounted> : 210 MB

            Time Machine Backups (disk1s2) /Volumes/Time Machine Backups : 2.00 TB (1.47 TB free)

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

     

    Configuration files:

        /etc/sudoers, File size 1242 but expected 2299

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6 - 2016-07-19) [Support]

        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6 - 2016-07-19) [Support]

        [not loaded]    com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7 - 2016-07-19) [Support]

     

            /System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins

        [not loaded]    com.belcarra.iokit.netpart.panther (1.6.3 - 2012-06-19) [Support]

     

            /System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins

        [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.3 - 2012-06-19) [Support]

     

            /System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins

        [not loaded]    com.RemoteControl.USBLAN.panther (1.6.2 - 2012-06-19) [Support]

     

    System Launch Agents:

        [failed]    com.apple.softwareupdate_notify_agent.plist

        [not loaded]    8 Apple tasks

        [loaded]    158 Apple tasks

        [running]    71 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    155 Apple tasks

        [running]    89 Apple tasks

     

    Launch Daemons:

        [failed]    com.adobe.fpsaud.plist (2016-05-09) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.sonos.smbbump.plist (2013-04-29) [Support]

     

    User Launch Agents:

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

        [loaded]    com.google.keystone.agent.plist (2016-07-14) [Support]

        [running]    com.spotify.webhelper.plist (2016-07-04) [Support]

     

     

    Other Apps:

        [running]    jp.co.canon.cijscannerregister.74592

        [loaded]    403 Apple tasks

        [running]    180 Apple tasks

     

    Internet Plug-ins:

        JavaAppletPlugin: 15.0.1 - SDK 10.11 (2012-06-15) Check version

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-25) [Support]

        QuickTime Plugin: 7.7.3 (2016-06-13)

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-25) Outdated! Update

        Default Browser: 601 - SDK 10.11 (2016-06-13)

        SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-25) [Support]

        Silverlight: 5.1.10411.0 - SDK 10.6 (2012-08-06) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.7 (2012-03-30)

     

    3rd Party Preference Panes:

        Flash Player (2016-05-09) [Support]

     

    Time Machine:

        Auto backup: YES

        Volumes being backed up:

            HD: Disk size: 2.00 TB Disk used: 263.40 GB

        Destinations:

            Time Machine Backups [Local]

            Total size: 2.00 TB

            Total number of backups: 223

            Oldest backup: 2011-03-17, 12:05 PM

            Last backup: 2016-07-26, 5:40 PM

            Size of backup disk: Adequate

                Backup size 2.00 TB > (Disk used 263.40 GB X 3)

     

    Top Processes by CPU:

             3%    WindowServer

             1%    fontd(2)

             0%    kernel_task

             0%    askpermissiond(2)

     

    Top Processes by Memory:

        536 MB    kernel_task

        262 MB    com.apple.WebKit.WebContent(5)

        229 MB    Mail(2)

        123 MB    Microsoft Excel

        115 MB    softwareupdated

     

    Virtual Memory Information:

        101 MB    Free RAM

        3.90 GB    Used RAM (1.38 GB Cached)

        133 MB    Swap Used

     

    Diagnostics Information:

        Jul 25, 2016, 09:50:27 PM    Self test - passed

  • by Old Toad,

    Old Toad Old Toad Jul 26, 2016 1:46 PM in response to baremusic
    Level 10 (141,132 points)
    Mac OS X
    Jul 26, 2016 1:46 PM in response to baremusic

    Include a detailed description of the issues you're experiencing along with the Etrecheck report. 

    OTsig.png

  • by Linc Davis,

    Linc Davis Linc Davis Jul 26, 2016 1:58 PM in response to baremusic
    Level 10 (207,983 points)
    Applications
    Jul 26, 2016 1:58 PM in response to baremusic

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by babowa,

    babowa babowa Jul 26, 2016 2:05 PM in response to baremusic
    Level 7 (32,056 points)
    iPad
    Jul 26, 2016 2:05 PM in response to baremusic

    You are running it on the bare minimum of RAM on El Capitan - I'd at least double it; here is a link to one of the two most recommended vendors here:

     

    https://eshop.macsales.com/shop/memory/iMac/2010/DDR3_21.5_27