TBrown313
Level 1 (13 points)
Mac OS X

Q: Instagram and Facebook Safari Problem

I have two iMacs, recently updated to the latest El Capitan, 10.11.6. 27" late 2013 iMac works fine.

 

Late 2013 21.5" iMac is inconsistently loading Instagram pages with multiple images and Facebook pages with multiple images in both Safari and Chrome, but worse in Safari.

 

Instagram is the best example. Page loads, but not completely. So, for example, when looking at a grid of Instagram Photos, most, if not all, are blank with just placeholders--sometimes the captions show, but not the images.

 

Behavior is inconsistent, but commonly none of the photos load. Other web pages seem fine. It makes the machine pretty useless since that is the primary use of it for my wife.

 

I have emptied, caches, restarted Safari, restarted the machine multiple times. I have ticked and unticked WebGl support--nothing appears to have any lasting effect.

 

This new "feature" has only shown up since the update to 10.11.6.

 

Any suggestions?

 

Thanks,

 

Terry

iMac, OS X El Capitan (10.11.3), 21.5 inch late 2013

Posted on Jul 24, 2016 10:27 AM

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TBrown313

Q: Instagram and Facebook Safari Problem

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  • Helpful answers

  • by leroydouglas,

    leroydouglas leroydouglas Jul 24, 2016 11:26 AM in response to TBrown313
    Level 7 (22,920 points)
    Notebooks
    Jul 24, 2016 11:26 AM in response to TBrown313

    Try re-applying the combo update to your troubled Mac.

     

    Download OS X El Capitan 10.11.6 Combo Update

  • by TBrown313,

    TBrown313 TBrown313 Jul 25, 2016 6:53 AM in response to leroydouglas
    Level 1 (13 points)
    Mac OS X
    Jul 25, 2016 6:53 AM in response to leroydouglas

    I have applied all updates to the machine that show up in the App Store under updates. This includes the El Capitan 10.11.6 update along with the latest iTunes update.

     

    Is this combo update somehow different? I thought the combo update was simply another, manual downloading, method of get 10.11.6.

     

    Terry

  • by TBrown313,

    TBrown313 TBrown313 Jul 25, 2016 6:59 AM in response to Eric Root
    Level 1 (13 points)
    Mac OS X
    Jul 25, 2016 6:59 AM in response to Eric Root

    I have tried these suggestions, and no luck. I now have no extensions installed or active in Safari. I have emptied caches, etc., no luck.

     

    Also, these suggestions only deal with Safari, while I see identical problems on Chrome.

     

    It is very strange. Generally browsers work fine. But for Instagram and Facebook, images commonly do not load--but it is not all images, only some of it. In many cases, it just looks like the web pages do not complete loading. On Safari, for example, I often see the 'X' at the right side of the address bar, indicating that the page is still loading. Clicking this, and then refresh has no effect. Usually the same in Chrome--pages from Instagram and Facebook just don't seem to complete loading.

  • by Luis Sequeira1,Helpful

    Luis Sequeira1 Luis Sequeira1 Jul 25, 2016 7:31 AM in response to TBrown313
    Level 6 (11,948 points)
    Jul 25, 2016 7:31 AM in response to TBrown313

    Is this combo update somehow different? I thought the combo update was simply another, manual downloading, method of get 10.11.6.

     

    Terry

     

    The combo update includes everything needed to update any version of 10.11 to the current 10.11.6.

     

    You'd typically get a "delta" update to go from 10.11.5 to 10.11.6 at the App Store; you can get different sized updates, say if you are going from 10.11.3 to 10.11.6, the App Store handles these silently for you.

     

    Some people prefer to instead download the combo and use it to update (I'm one of those).

     

    Over the years, people have often found that if after an update one has problems, running the combo over the same os version can fix them. There is no guarantee that it will work, but at the very least it does not hurt.

  • by TBrown313,

    TBrown313 TBrown313 Jul 27, 2016 8:05 AM in response to Eric Root
    Level 1 (13 points)
    Mac OS X
    Jul 27, 2016 8:05 AM in response to Eric Root

    As far as I can tell, I have solved this problem--although it is certainly possible that it simply went away, since it was so strange to begin with.

     

    I followed the second link above and did this part of the suggestions:

     

    If Safari doesn't load pages from a specific site

    If only one webpage or website isn't working, you can remove data related to that site to see if it fixes the issue. Use these steps to remove cookies, cache, and other data stored by Safari for a specific site:

    1. Choose Safari > Preferences.
    2. Click the Privacy icon.
    3. Click the Details button.
    4. Search for the name or domain of the website whose data you want to remove.
    5. In the results list, click the domain (like example.com) that has data you want to remove.
    6. Click Remove.
    7. When you're finished, click Done and close the preferences window.

     

    After this, everything has been working and stable for the past two days.

  • by Eric Root,

    Eric Root Eric Root Jul 27, 2016 8:17 AM in response to TBrown313
    Level 9 (70,238 points)
    iTunes
    Jul 27, 2016 8:17 AM in response to TBrown313

    Resetting cookies can fix a problem. The cookies can become corrupt.