Q: I am facing error when I try to install latest itune in my windows 7 home basic

While I am trying to install itunes 12.4.2 in my windows 7 home basic, it shows the following error,

I have diagnosed the system below is the report...

Microsoft Windows 7 Home Basic Edition Service Pack 1 (Build 7601)

LENOVO 20236

iTunes 12.1.2.27

QuickTime not available

FairPlay 2.7.50

Apple Application Support 4.3.1

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 9.3.0.15

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iTunes Serial Number 7603C590161D7360

Current user is not an administrator.

The current local date and time is 2016-07-27 15:09:41.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics 4000

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {6AEB2D19-043F-4999-8B5A-DD329DAB7336}

Description: Intel(R) Centrino(R) Wireless-N 135

IP Address: 192.168.1.100

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Wed Jul 27 14:34:54 2016

Lease Expires: Wed Jul 27 16:34:54 2016

DNS Servers: 8.8.8.8

  8.8.4.4

Adapter Name: {4B8E029E-C859-4819-BFFF-03CD754F037D}

Description: Qualcomm Atheros AR8172/8176/8178 PCI-E Fast Ethernet Controller (NDIS 6.20)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 172.28.170.1

DHCP Enabled: No

DHCP Server:

Lease Obtained: Thu Jan 01 05:30:00 1970

Lease Expires: Thu Jan 01 05:30:00 1970

DNS Servers:

Adapter Name: {1A26EB47-7B05-4990-B50C-841F24C267C6}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 05:30:00 1970

Lease Expires: Thu Jan 01 05:30:00 1970

DNS Server

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2016-07-27 15:04:28.

**** CD/DVD Drive Tests ****

LowerFilters: iaStorF (12.0.0.58),

UpperFilters: GEARAspiWDM (2.2.3.0),

F: MATSHITA DVD-RAM UJ8E1, Rev 8.71

Drive is empty.

**** Device Connectivity Tests ****

iPodService 12.1.2.27 is currently running.

iTunesHelper 12.1.2.27 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26.  Device is working properly.

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D.  Device is working properly.

Intel(R) USB 3.0 eXtensible Host Controller.  Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

Kindly help.

Regards

Arup