mak ali

Q: forget my security question answers

I forget my security questions answers?

what to do now?

Posted on Jul 27, 2016 12:27 AM

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Q: forget my security question answers

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  • by erin_b1,

    erin_b1 erin_b1 Jul 27, 2016 12:36 PM in response to mak ali
    Community Specialists
    Jul 27, 2016 12:36 PM in response to mak ali

    Hello there, mak ali!

     

    Thanks for reaching out to the Apple Support Communities! It sounds like you need help resetting your Apple ID security questions. I know how important it is to be sure you are able to access your Apple ID properly. Check out this article that tells you what to do If you forgot the answers to your Apple ID security questions. Give those steps a try and remember:

     

    If you can't reset your security questions

    If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address

    If you answer your security questions incorrectly too many times in a row, you temporarily can't access your account. You can try to reset your questions after the waiting period ends.

     

    Cheers!