Steve Starratt

Q: 10.11.6 problems

I'm having many problems with my 2014 Mac mini after updating to 10.11.6. Most notably internet connection, Mail, and iTunes store connection. I also notices that the mini is running extremely hot. Some apps won't quit or Force Quit and the Mac won't restart or shutdown.

Mac mini, OS X Yosemite (10.10.2), 2014 Mini - 8GB Memory

Posted on Jul 27, 2016 5:55 PM

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Q: 10.11.6 problems

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  • Helpful answers

  • by Allan Eckert,

    Allan Eckert Allan Eckert Jul 27, 2016 5:57 PM in response to Steve Starratt
    Level 9 (53,418 points)
    Desktops
    Jul 27, 2016 5:57 PM in response to Steve Starratt

    Please download and install EtreCheck from http://etrecheck.com/

     

    Run it and post the report here.

  • by Kappy,

    Kappy Kappy Jul 27, 2016 6:00 PM in response to Steve Starratt
    Level 10 (270,190 points)
    Desktops
    Jul 27, 2016 6:00 PM in response to Steve Starratt

    Please, backup your files to an external or another drive. Then do the following:

     

    Install Yosemite or El Capitan from Scratch

     

    1. Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
    2. Select Disk Utility from the Utility Menu and click on Continue button.
    3. When Disk Utility loads select the volume (indented entry, usually Macintosh HD) from the Device list.
    4. Click on the Erase icon in Disk Utility's main window. A panel will drop down.
    5. Set the Format type to Mac OS Extended (Journaled.)
    6. Click on the Apply button, then wait for the Done button to activate and click on it.
    7. Quit Disk Utility and return to the Utility Menu.
    8. Select Reinstall OS X and click on the Continue button.
  • by Steve Starratt,

    Steve Starratt Steve Starratt Jul 27, 2016 6:36 PM in response to Allan Eckert
    Level 1 (13 points)
    Mac OS X
    Jul 27, 2016 6:36 PM in response to Allan Eckert

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-07-27 18:30:48

    Download EtreCheck from https://etrecheck.com

    Runtime 2:27

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Other problem

    Description:

    Mac won’t restart or shutdown. Internet connection problems and Mail problems after installing 10.11.6.

     

    Hardware Information: ⓘ

        Mac mini (Late 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        Mac mini - model: Macmini7,1

        1 2.8 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information: ⓘ

        Intel Iris

            SAMSUNG 1920 x 1080

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Steve's mini (disk2) / : 1.11 TB (97.79 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        APPLE HDD HTS541010A9E662 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            Steve's mini (disk2) / : 1.11 TB (97.79 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        ST1000LM014-1EJ164 disk3 : (1 TB) (Rotational)

            EFI (disk3s1) <not mounted> : 210 MB

            disk3s2 (disk3s2) <not mounted> : 999.86 GB

            Boot OS X (disk3s3) <not mounted> : 134 MB

     

        ST1000LM014-1EJ164 disk4 : (1 TB) (Rotational)

            EFI (disk4s1) <not mounted> : 210 MB

            disk4s2 (disk4s2) <not mounted> : 999.86 GB

            Boot OS X (disk4s3) <not mounted> : 134 MB

     

        Elite Pro Dual TBU3 - RAID 1 disk6 : (3 TB) (Rotational)

            EFI (disk6s1) <not mounted> : 210 MB

            Digital Video (disk6s2) /Volumes/Digital Video : 2.98 TB (2.07 TB free)

            eDrive (disk6s3) <not mounted> : 15.87 GB

     

    USB Information: ⓘ

        VIA Labs, Inc.          USB3.0 Hub             

            VIA Labs, Inc.          USB3.0 Hub             

        VIA Labs, Inc.          USB3.0 Hub              4 TB

            Seagate  Backup+  Desk 4 TB

            EFI (disk7s1) <not mounted> : 315 MB

            Seagate Backup Plus (disk7s2) /Volumes/Seagate Backup Plus : 4.00 TB (613.41 GB free)

            VIA Labs, Inc.          USB3.0 Hub             

        Apple Inc. MacBook Air SuperDrive

        Conexant USB Modem

        Apple, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        VIA Labs, Inc.          USB2.0 Hub             

            VIA Labs, Inc.          USB2.0 Hub             

                j5create WormholeSwitch  

                Apple Inc. iPhone

                Apple Inc. iPad

        VIA Labs, Inc.          USB2.0 Hub             

            Elgato EyeTV HD

            VIA Labs, Inc.          USB2.0 Hub             

                Hewlett-Packard HP LaserJet P1006

                CPS CST1300ALU

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

            StarTech.com S252SMTB3

                Other World Computing Elite Pro Dual TBU3

            Apple Inc. Thunderbolt to FireWire Adapter

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Unknown Files: ⓘ

        /Library/LaunchAgents/com.piedigital.v2.NetHeroNotification.plist

            /Applications/NetHero.app/Contents/Resources/NetHeroNotification.app/Contents/M acOS/NetHeroNotification

        ~/Library/LaunchAgents/Launch Agents.docx

        2 unknown files found. [Check files]

     

    Kernel Extensions: ⓘ

            /Applications/Beats Updater.app

        [not loaded]    com.beatsbydre.BeatsDFUSupport (2.0.0 - SDK 10.10 - 2015-07-30) [Support]

     

            /Applications/Toast 11 Titanium/Spin Doctor.app

        [not loaded]    com.hzsystems.terminus.driver (4 - 2013-10-11) [Support]

     

            /Applications/Utilities/TechTool Pro 8.app

        [not loaded]    com.micromat.driver.spdKernel (1.0 - SDK 10.11 - 2015-11-21) [Support]

        [not loaded]    com.micromat.driver.spdKernel-10-8 (1.0 - SDK 10.11 - 2015-11-21) [Support]

     

            /Applications/VMware Fusion.app

        [not loaded]    com.vmware.kext.vmci (8.1.1 - 2016-05-03) [Support]

        [not loaded]    com.vmware.kext.vmioplug.15.1.7 (8.1.1 - 2016-05-03) [Support]

        [not loaded]    com.vmware.kext.vmnet (8.1.1 - 2016-05-03) [Support]

        [not loaded]    com.vmware.kext.vmx86 (8.1.1 - 2016-05-03) [Support]

        [not loaded]    com.vmware.kext.vsockets (8.1.1 - 2016-05-03) [Support]

     

            /Library/Extensions

        [loaded]    com.AmbrosiaSW.AudioSupport (4.1.4 - SDK 10.11 - 2016-07-25) [Support]

     

            /Library/StartupItems/M-Audio PCI Audio Helper

        [not loaded]    com.midiman.driver.MAudioDelta (2.0.6 - 2007-12-15) [Support]

        [not loaded]    com.midiman.driver.MAudioDeltaHT (2.0.6 - 2007-12-15) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6 - 2016-07-25) [Support]

        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6 - 2016-07-25) [Support]

        [loaded]    com.Cycling74.driver.Soundflower (1.5.3 - SDK 10.6 - 2016-07-25) [Support]

        [loaded]    com.InnovationTechnology.driver.ComputerAudio (1.01 - SDK 10.8 - 2016-07-25) [Support]

        [not loaded]    com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7 - 2016-07-25) [Support]

        [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1 - 2016-07-25) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-07-25) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-07-25) [Support]

        [not loaded]    com.elgato.driver.DontMatchEmpia (1.1 - 2016-07-25) [Support]

        [not loaded]    com.elgato.driver.DontMatchVoyager (1.1 - 2016-07-25) [Support]

        [not loaded]    com.kensington.driver.KensingtonCiKbdDriver (1.2 - 2016-07-25) [Support]

        [not loaded]    com.kensington.mouseworks.iokit.KensingtonCiMouseDriver (1.2 - 2016-07-25) [Support]

        [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.6663 - 2016-07-25) [Support]

        [not loaded]    com.nike.sportwatch (1.0.0 - 2016-07-25) [Support]

        [not loaded]    com.olympus.DSSBlockCommandsDevice (1.1.0 - 2016-07-25) [Support]

        [not loaded]    com.perceptiveautomation.indigo_overrides.kext (1.0.0d1 - 2016-07-25) [Support]

        [not loaded]    com.rogueamoeba.InstantOn (6.0.2 - SDK 10.6 - 2016-07-25) [Support]

        [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.2.4-4 - 2016-07-25) [Support]

        [not loaded]    com.wdc.driver.1394HP (1.0.9 - 2016-07-25) [Support]

        [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6 - 2016-07-25) [Support]

        [not loaded]    com.wdc.driver.USB-64HP (1.0.3 - 2016-07-25) [Support]

        [not loaded]    com.wdc.driver.USBHP (1.0.11 - 2016-07-25) [Support]

     

            /System/Library/Extensions/InstantOn.kext/Contents/PlugIns

        [not loaded]    com.rogueamoeba.InstantOnCore (6.0.2 - SDK 10.6 - 2012-12-26) [Support]

     

            /System/Library/Extensions/KensingtonCiKbdDriver.kext/Contents/PlugIns

        [not loaded]    com.kensington.keyboard.KensingtonCiKbdBaseDriver (1.2 - 2009-01-06) [Support]

        [not loaded]    com.kensington.keyboard.KensingtonCiKbdOldBaseDriver (1.2 - 2009-01-06) [Support]

     

            /System/Library/Extensions/KensingtonCiMouseDriver.kext/Contents/PlugIns

        [not loaded]    com.kensington.mouseworks.driver.KensingtonCiMWUSBHIDMouse (1.2 - 2009-11-01) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2015-04-06) [Support]

     

            /Volumes/Digital Video/Installers/WD Software/WD +TURBO Installer 1.3.7.app

        [not loaded]    com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9 - 2013-10-11) [Support]

        [not loaded]    com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9 - 2013-10-11) [Support]

     

    Startup Items: ⓘ

        HP IO: Path: /Library/StartupItems/HP IO

        HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

        M-Audio PCI Audio Helper: Path: /Library/StartupItems/M-Audio PCI Audio Helper

        RetroRun: Path: /Library/StartupItems/RetroRun

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    145 Apple tasks

        [running]    86 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    39 Apple tasks

        [loaded]    157 Apple tasks

        [running]    95 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-14) [Support]

        [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist (2014-07-13) [Support]

        [failed]    com.epson.ecrp.launcher.plist (2016-04-05) [Support]

        [loaded]    com.epson.esua.launcher.plist (2016-03-28) [Support]

        [running]    com.epson.eventmanager.agent.plist (2014-09-21) [Support]

        [failed]    com.logmein.LMILaunchAgentFixer.plist (2016-06-08) [Support]

        [running]    com.logmein.logmeingui.plist (2016-06-08) [Support]

        [loaded]    com.logmein.logmeinguiagent.plist (2016-06-08) [Support]

        [not loaded]    com.logmein.logmeinguiagentatlogin.plist (2016-06-08) [Support]

        [running]    com.micromat.TechToolProAgent.plist (2015-11-21) [Support]

        [running]    com.nike.nikeplusconnect.plist (2015-02-01) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-12-18) [Support]

        [failed]    com.piedigital.v2.NetHeroNotification.plist (2014-02-06) [Support]

        [failed]    com.seagate.SeagateStorageGauge.plist (2010-03-10) [Support]

        [running]    com.wacom.pentablet.plist (2010-10-06) [Support]

        [running]    com.wdc.WD-Sync-Service.plist (2016-03-31) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.agsservice.plist (2016-02-12) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (2015-09-10) [Support]

        [loaded]    com.apple.aelwriter.plist

        [loaded]    com.bombich.ccchelper.plist (2015-03-07) [Support]

        [not loaded]    com.econtechnologies.ChronoAgentRemote.plist (2012-03-07) [Support]

        [running]    com.elgato.EyeConnect.plist (2014-02-11) [Support]

        [not loaded]    com.logmein.logmeinserver.plist (2016-06-08) [Support]

        [loaded]    com.logmein.raupdate.plist (2014-10-28) [Support]

        [loaded]    com.macpaw.CleanMyMac2.Agent.plist (2015-06-05) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-07-17) [Support]

        [running]    com.micromat.TechToolProDaemon.plist (2015-11-21) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-11) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-12-18) [Support]

        [loaded]    com.piedigital.v2.PieAgent.plist (2015-11-07) [Support]

        [running]    com.prosoftnet.idrivedaemon.plist (2016-07-26) [Support]

        [loaded]    com.prosoftnet.idsyncdaemon.plist (2016-07-26) [Support]

        [failed]    com.prosoftnet.idwebdaemon.plist (2015-12-15) [Support]

        [running]    com.prosoftnet.idwifimanager.plist (2016-07-26) [Support]

        [loaded]    com.securemac.MacScanDaemon.plist (2016-01-16) [Support]

        [running]    com.sighthound.video.launch.plist (2016-02-12) [Support]

        [running]    com.trusteer.rooks.rooksd.plist (2011-06-22) [Support]

        [failed]    com.wdc.SmartwareDriveService.plist (2013-11-11) [Support]

        [loaded]    com.wdc.WDPrivilegedHelper.plist (2016-06-27) [Support]

        [failed]    com.wdc.WDSmartWareService.plist (2013-11-11) [Support]

        [running]    net.conceited.RubbernetDaemon.plist (2011-09-20) [Support]

     

    User Launch Agents: ⓘ

        [not loaded]    Launch Agents.docx (2012-09-30) [Support]

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2014-02-16) [Support]

        [failed]    com.adobe.ARM.[...].plist (2015-04-13) [Support]

        [failed]    com.adobe.ARM.[...].plist (2015-05-12) [Support]

        [failed]    com.adobe.ARM.[...].plist (2015-04-01) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2014-01-03) [Support]

        [failed]    com.adobe.ARM.[...].plist (2015-03-30) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-03-10) [Support]

        [running]    com.dtv.vgconnect.plist (2015-08-20) [Support]

        [loaded]    com.dtv.vgconnect.uninstall.plist (2016-01-19) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (2016-06-27) [Support]

        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist (2016-06-27) [Support]

        [failed]    com.nds.pcshow.plist (2014-03-26) [Support]

        [loaded]    com.nds.pcshow.uninstall.plist (2014-08-12) [Support]

        [not loaded]    com.perceptiveautomation.IndigoServer2.plist (2015-02-27) [Support]

        [loaded]    com.securemac.MacScan3.Scheduler.plist (2016-01-16) [Support]

        [loaded]    uk.co.markallan.clamxav.clamscan.plist (2014-08-27) [Support]

        [loaded]    uk.co.markallan.clamxav.freshclam.plist (2014-08-27) [Support]

     

    User Login Items: ⓘ

        ChronoSync Scheduler    Application Hidden (/Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app)

        ChronoAgent Monitor    Application  (/Library/PreferencePanes/ChronoAgent.prefPane/Contents/Library/LoginItems/Chro noAgent Monitor.app)

        Messages    Application Hidden (/Applications/Messages.app)

        Dropbox    Application Hidden (/Applications/Dropbox.app)

        PowerboxInjector    Application  (/Applications/PowerboxInjector.app)

        EyeTV Helper    Application  (/Library/Application Support/EyeTV/EyeTV Helper.app)

        System Lens    Application  (/Applications/System Lens.app)

        Mail    Application Hidden (/Applications/Mail.app)

        iTunes    Application Hidden (/Applications/iTunes.app)

        ElementsAutoAnalyzer    Application  (/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app)

        Sighthound Video    Application  (/Applications/Sighthound Video.app)

        InfiniteHD    Application  (~/Library/Octoshape/InfiniteHD.app)

        Intermission    Application  (/Applications/Intermission.app)

        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

        IDriveMonitor    Application  (/Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app)

        Wormhole    Application  (~/Library/Wormhole/Wormhole.app)

        BambooCore    Application  (/Library/Application Support/Wacom/BambooCore.app)

        HP Scheduler    Application  (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

        WD Quick View    Application  (/Library/Application Support/WDSmartWare/WDQuickView.app)

        WD App Manager    Application  (/Applications/WD App Manager/WD App Manager.app)

     

    Other Apps: ⓘ

        [running]    com.KaiJet.Wormhole.152032

        [loaded]    com.ambrosiasw.SnapzLoginHelper

        [running]    com.delveapps.systemlifeguard.96032

        [running]    com.econtechnologies.backgrounder.CAMonitorBackgrounder.156832

        [running]    com.econtechnologies.backgrounder.chronosync.56032

        [running]    com.elgato.eyetvhelper.157152

        [running]    com.getdropbox.dropbox.91232

        [running]    com.octoshape.client.291872

        [running]    com.prosoftnet.IDriveMonitor.319072

        [running]    com.rogueamoeba.Intermission.68192

        [running]    com.securemac.MacScanAgent

        [running]    com.wacom.BambooCore.152672

        [running]    com.wacom.Consumer_TouchDriver.222112

        [running]    com.wacom.TabletDriver.158752

        [running]    com.wdc.branded.WD-App-Manager.338592

        [running]    com.wdc.wdquickview.252192

        [running]    com.westerndigital.WDDriveUtilityHelper.340192

        [running]    jp.cvz.PowerboxInjector.90272

        [loaded]    417 Apple tasks

        [running]    237 Apple tasks

     

    Internet Plug-ins: ⓘ

        DirectorShockwave: 11.6.8r638 (2012-12-12) [Support]

        WacomNetscape: 1.1.1-1 (2011-03-01) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-25)

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-03-06) [Support]

        Flip4Mac WMV Plugin: 3.3.6.2   - SDK 10.7 (2015-07-21) [Support]

        OfficeLiveBrowserPlugin: 12.3.0 (2011-06-14) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-02-12) [Support]

        AdobePDFViewerNPAPI: 11.0.10 - SDK 10.6 (2014-12-29) [Support]

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-12) [Support]

        LogMeIn: 1.0.961 - SDK 10.7 (2013-10-25) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-25)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-12) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-16)

        LogMeInSafari32: 1.0.961 - SDK 10.7 (2013-10-25) [Support]

        AdobePDFViewer: 11.0.10 - SDK 10.6 (2014-12-29) [Support]

        SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-12) [Support]

        Silverlight: 5.1.40416.0 - SDK 10.6 (2015-05-31) [Support]

        WacomSafari: 1.1.1-1 (2011-03-01) [Support]

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-25) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        OctoshapeWeb: 1.0 - SDK 10.8 (2016-01-19) [Support]

        WebEx64: 1.0 - SDK 10.6 (2014-07-15) [Support]

     

    Safari Extensions: ⓘ

        MLB.com Toolbar - MLB Advanced Media, LP - http://mlb.mlb.com/index.jsp (2014-10-23)

     

    3rd Party Preference Panes: ⓘ

        ChronoAgent (2015-01-26) [Support]

        Flash Player (2016-06-28) [Support]

        Flip4Mac WMV (2015-07-21) [Support]

        Java (2016-07-25) [Support]

        TechTool Protection (2015-11-21) [Support]

        WDQuickView (2016-06-27) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Steve's mini: Disk size: 1.11 TB Disk used: 1.02 TB

        Destinations:

            Network Time Machine [Network]

            Total size: 3.00 TB

            Total number of backups: 22

            Oldest backup: 7/16/16, 8:00 PM

            Last backup: 7/27/16, 5:00 PM

            Size of backup disk: Too small

                Backup size 3.00 TB < (Disk used 1.02 TB X 3)

     

            Seagate Backup Plus [Local]

            Total size: 4.00 TB

            Total number of backups: 104

            Oldest backup: 1/9/15, 12:17 AM

            Last backup: 7/27/16, 6:14 PM

            Size of backup disk: Excellent

                Backup size 4.00 TB > (Disk size 1.11 TB X 3)

     

    Top Processes by CPU: ⓘ

            45%    Sighthound Video(9)

             6%    WindowServer

             6%    kernel_task

             4%    lsof

             3%    com.apple.WebKit.WebContent(21)

     

    Top Processes by Memory: ⓘ

        2.38 GB    com.apple.WebKit.WebContent(21)

        815 MB    kernel_task

        377 MB    Sighthound Video(9)

        131 MB    Safari

        123 MB    mdworker(8)

     

    Virtual Memory Information: ⓘ

        79 MB    Free RAM

        7.92 GB    Used RAM (1.67 GB Cached)

        24 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Jul 27, 2016, 06:29:58 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182958_[redac ted].crash

            /Users/USER/Library/NDSPCShowServer/NDSPCShowServer.bundle/Contents/MacOS/PCSho wServerPMWrapper

        Jul 27, 2016, 06:29:48 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182948_[redac ted].crash

        Jul 27, 2016, 06:29:38 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182938_[redac ted].crash

        Jul 27, 2016, 06:29:28 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182928_[redac ted].crash

        Jul 27, 2016, 06:29:17 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182917_[redac ted].crash

        Jul 27, 2016, 06:29:07 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182907_[redac ted].crash

        Jul 27, 2016, 06:28:56 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182856_[redac ted].crash

        Jul 27, 2016, 06:28:46 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182846_[redac ted].crash

        Jul 27, 2016, 06:28:35 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182835_[redac ted].crash

        Jul 27, 2016, 06:28:25 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182825_[redac ted].crash

        Jul 27, 2016, 06:28:15 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182815_[redac ted].crash

        Jul 27, 2016, 06:28:05 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182805_[redac ted].crash

        Jul 27, 2016, 06:27:55 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182755_[redac ted].crash

        Jul 27, 2016, 06:27:45 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182745_[redac ted].crash

        Jul 27, 2016, 06:27:35 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182735_[redac ted].crash

        Jul 27, 2016, 06:27:25 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182725_[redac ted].crash

        Jul 27, 2016, 06:27:15 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182715_[redac ted].crash

        Jul 27, 2016, 06:27:05 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182705_[redac ted].crash

        Jul 27, 2016, 06:26:55 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182655_[redac ted].crash

        Jul 27, 2016, 06:26:45 PM    ~/Library/Logs/DiagnosticReports/PCShowServerPMWrapper_2016-07-27-182645_[redac ted].crash

        Jul 27, 2016, 06:02:29 PM    ~/Library/Logs/DiagnosticReports/Ecrp_2016-07-27-180229_[redacted].crash

            /Applications/Epson Software/*/Epson Customer Research Participation.app/Contents/MacOS/Ecrp

        Jul 27, 2016, 06:00:51 PM    /Library/Logs/DiagnosticReports/net.conceited.RubbernetDaemon_2016-07-27-180051 _[redacted].crash

            /Library/PrivilegedHelperTools/net.conceited.RubbernetDaemon

        Jul 27, 2016, 06:00:44 PM    Self test - passed

        Jul 27, 2016, 05:44:44 PM    ~/Library/Logs/DiagnosticReports/dynamiclinkmanager_2016-07-27-174444_[redacted ].crash

            com.adobe.dynamiclinkmanager - /Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app/Contents/dynamiclinkmanager.app /Contents/MacOS/dynamiclinkmanager

        Jul 27, 2016, 05:42:48 PM    ~/Library/Logs/DiagnosticReports/Ecrp_2016-07-27-174248_[redacted].crash

        Jul 27, 2016, 05:41:55 PM    /Library/Logs/DiagnosticReports/net.conceited.RubbernetDaemon_2016-07-27-174155 _[redacted].crash

        Jul 27, 2016, 03:39:43 PM    ~/Library/Logs/DiagnosticReports/Ecrp_2016-07-27-153943_[redacted].crash

        Jul 27, 2016, 03:38:42 PM    /Library/Logs/DiagnosticReports/PenTabletDriver_2016-07-27-153842_[redacted].cr ash

            com.wacom.Pen_TabletDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver

        Jul 27, 2016, 03:38:38 PM    /Library/Logs/DiagnosticReports/net.conceited.RubbernetDaemon_2016-07-27-153838 _[redacted].crash

        Jul 27, 2016, 02:22:20 PM    ~/Library/Logs/DiagnosticReports/Ecrp_2016-07-27-142220_[redacted].crash

        Jul 27, 2016, 02:20:55 PM    /Library/Logs/DiagnosticReports/PenTabletDriver_2016-07-27-142055_[redacted].cr ash

        Jul 27, 2016, 02:20:51 PM    /Library/Logs/DiagnosticReports/net.conceited.RubbernetDaemon_2016-07-27-142051 _[redacted].crash

        Jul 27, 2016, 01:58:34 PM    ~/Library/Logs/DiagnosticReports/Ecrp_2016-07-27-135834_[redacted].crash

        Jul 27, 2016, 01:57:48 PM    /Library/Logs/DiagnosticReports/net.conceited.RubbernetDaemon_2016-07-27-135748 _[redacted].crash

        Jul 27, 2016, 01:16:35 PM    ~/Library/Logs/DiagnosticReports/Ecrp_2016-07-27-131635_[redacted].crash

        Jul 27, 2016, 01:15:36 PM    /Library/Logs/DiagnosticReports/net.conceited.RubbernetDaemon_2016-07-27-131536 _[redacted].crash

        Jul 27, 2016, 09:15:15 AM    /Library/Logs/DiagnosticReports/recentsd_2016-07-27-091515_[redacted].crash

            /System/Library/PrivateFrameworks/CoreRecents.framework/Versions/A/Support/rece ntsd

        Jul 25, 2016, 05:06:49 PM    ~/Library/Logs/DiagnosticReports/mdworker_2016-07-25-170649_[redacted].crash

            /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mdworker

        Jul 25, 2016, 05:06:38 PM    ~/Library/Logs/DiagnosticReports/mdworker_2016-07-25-170638_[redacted].crash

        Jul 25, 2016, 05:06:31 PM    ~/Library/Logs/DiagnosticReports/mdworker_2016-07-25-170631_[redacted].crash

        Jul 25, 2016, 05:06:28 PM    ~/Library/Logs/DiagnosticReports/mdworker_2016-07-25-170628_[redacted].crash

        Jul 25, 2016, 05:06:27 PM    ~/Library/Logs/DiagnosticReports/mdworker_2016-07-25-170627_[redacted].crash

        Jul 25, 2016, 05:06:20 PM    ~/Library/Logs/DiagnosticReports/mdworker_2016-07-25-170620_[redacted].crash

        Jul 25, 2016, 05:06:13 PM    ~/Library/Logs/DiagnosticReports/mdworker_2016-07-25-170613_[redacted].crash

        Jul 25, 2016, 05:06:09 PM    ~/Library/Logs/DiagnosticReports/mdworker_2016-07-25-170609_[redacted].crash

        Jul 25, 2016, 03:42:20 PM    ~/Library/Logs/DiagnosticReports/Ecrp_2016-07-25-154220_[redacted].crash

        Jul 25, 2016, 03:34:37 PM    /Library/Logs/DiagnosticReports/net.conceited.RubbernetDaemon_2016-07-25-153437 _[redacted].crash

        Jul 25, 2016, 03:34:36 PM    /Library/Logs/DiagnosticReports/net.conceited.RubbernetDaemon_2016-07-25-153436 _[redacted].crash

        Jul 25, 2016, 03:29:20 PM    /Library/Logs/DiagnosticReports/NDSPCShowServer_2016-07-25-152920_[redacted].cr ash

            com.dtv.vgconnect.server - /Users/USER/Library/NDSPCShowServer.DTV/NDSPCShowServer.DTV.bundle/Contents/Mac OS/NDSPCShowServer

        Jul 25, 2016, 03:29:16 PM    /Library/Logs/DiagnosticReports/IDriveDaemon_2016-07-25-152916_[redacted].crash

            com.prosoftnet.IDriveDaemon - /Library/Application Support/IDriveforMac/*/IDriveDaemon.app/Contents/MacOS/IDriveDaemon

  • by Linc Davis,

    Linc Davis Linc Davis Jul 27, 2016 7:02 PM in response to Steve Starratt
    Level 10 (207,926 points)
    Applications
    Jul 27, 2016 7:02 PM in response to Steve Starratt
  • by BobHarris,Helpful

    BobHarris BobHarris Sep 1, 2016 10:49 AM in response to Steve Starratt
    Level 6 (19,272 points)
    Mac OS X
    Sep 1, 2016 10:49 AM in response to Steve Starratt

        [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.6663 - 2016-07-25) [Support]

        [failed]    com.logmein.LMILaunchAgentFixer.plist (2016-06-08) [Support]

        [running]    com.logmein.logmeingui.plist (2016-06-08) [Support]

        [loaded]    com.logmein.logmeinguiagent.plist (2016-06-08) [Support]

        [not loaded]    com.logmein.logmeinguiagentatlogin.plist (2016-06-08) [Support]

        [loaded]    com.logmein.raupdate.plist (2014-10-28) [Support]

    Unless you have a LogMeIn paid account, you should uninstall LogMeIn.  It has been known to cause kernel panics

        [loaded]    com.macpaw.CleanMyMac2.Agent.plist (2015-06-05) [Support]

        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (2016-06-27) [Support]

        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist (2016-06-27) [Support]

    Suggest removing CleanMyMac. It has been responsible for many problems with others.

        [failed]    com.nds.pcshow.plist (2014-03-26) [Support]

    Based on the console log entries at the end of your EtreCheck report, you are having problems with PCShow.  If no no longer use it, uninstall it using the vendors uninstall instructions.  If you still need it, then make sure you have the latest version that is compatible with El Capitan.

     

    Actually, it seems you have loaded just about every kernel extension, launch agent, and launch daemon you could find.

     

    I suggest you go though the EtreCheck report and uninstall all of them that you are not using any longer using the vendor's uninstall instructions.

     

    Any that you need to keep, make sure you get the latest version compatible with El Capitan.  Especially any that have kernel extensions, as they are the most sensitive to operating system upgrades.

        [not loaded]    com.wdc.driver.1394HP (1.0.9 - 2016-07-25) [Support]

        [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6 - 2016-07-25) [Support]

        [not loaded]    com.wdc.driver.USB-64HP (1.0.3 - 2016-07-25) [Support]

        [not loaded]    com.wdc.driver.USBHP (1.0.11 - 2016-07-25) [Support]

    OS X knows how to access external disks.  It generally does not need extra software.  If you do not need this WD software for some obscure WD feature, suggest you uninstall it.

        [loaded]    com.securemac.MacScanDaemon.plist (2016-01-16) [Support]

        [loaded]    com.securemac.MacScan3.Scheduler.plist (2016-01-16) [Support]

        [running]    com.securemac.MacScanAgent

    Suggest you remove this.  OS X does a good job of protecting itself.

    How does Mac OS X protect me?

    <http://www.thesafemac.com/mmg-builtin/>

        [running]    com.trusteer.rooks.rooksd.plist (2011-06-22) [Support]

    This too

        [loaded]    uk.co.markallan.clamxav.clamscan.plist (2014-08-27) [Support]

        [loaded]    uk.co.markallan.clamxav.freshclam.plist (2014-08-27) [Support]

    This too.  While I have nothing against ClaimXV to scan for Windows malware, I suggest you only use it as a manual scanning tool, and not a 24/7 running in the background tool, unless you are paranoid about protecting Windows users from something on your system.

     

    Finally, I'm surprised your system can move, considering all the things you load when you boot up.

     

    I would suggest trimming down the kernel extensions, launch agents, launch daemons, and login items you startup automatically.

  • by Khilari,

    Khilari Khilari Sep 1, 2016 8:44 AM in response to Steve Starratt
    Level 1 (4 points)
    Mac OS X
    Sep 1, 2016 8:44 AM in response to Steve Starratt

    Since updating, my Macbook (mid-2014) no longer restarts and is consistently showing the incorrect time (despite the correct time zone) - 1h ahead.

  • by BobHarris,

    BobHarris BobHarris Sep 1, 2016 10:33 AM in response to Khilari
    Level 6 (19,272 points)
    Mac OS X
    Sep 1, 2016 10:33 AM in response to Khilari

    Khilari wrote:

     

    Since updating, my Macbook (mid-2014) no longer restarts and is consistently showing the incorrect time (despite the correct time zone) - 1h ahead.

    Please start a new "Post".  Pigging backing on someone else's post just confuses things.  You can provide a link back to this post if there is something specific in it that you think is relevant (but mention what is relevant, so we do not need to guess).

     

    Give details in your new "Post".

     

    Suggest including the output from EtreCheck

    <https://discussions.apple.com/docs/DOC-6174> or <http://etrecheck.com>

    in your new "Post"

  • by Steve Starratt,

    Steve Starratt Steve Starratt Sep 1, 2016 10:54 AM in response to BobHarris
    Level 1 (13 points)
    Mac OS X
    Sep 1, 2016 10:54 AM in response to BobHarris

    Thanks for the info Bob. I haven't done a clean install of OS X in a few years. Since there is no good way to uninstall software I'm sure much of the things you mentioned are left over old stuff that I don't even use any more. Do you know of a way to clean things up without doing a clean install? That would be a long process because if I restore from Time Machine I will reload many of the things I'm trying to clean up.

  • by BobHarris,

    BobHarris BobHarris Sep 1, 2016 1:47 PM in response to Steve Starratt
    Level 6 (19,272 points)
    Mac OS X
    Sep 1, 2016 1:47 PM in response to Steve Starratt

    Find the vendor's uninstall instructions.

     

    Alternative, use EasyFind

    <http://www.devontechnologies.com/products/freeware.html>

    to find all the components of the stuff you want to get rid of and move they away (or delete them if you are sure).

     

    Every few years, I do a "Nuke and Pave" on my systems to clean out the old crud.  But I also try to take an inventory of the things I still like to use.  But even then, I miss things and have to go back and get them again (if I can remember what it was called )