HT206770: About the OS X El Capitan v10.11.6 Update
Learn about About the OS X El Capitan v10.11.6 Update
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Helpful answers
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Jul 28, 2016 5:10 AM in response to thebubby seventy one,★HelpfulCan't relate to this particular bug but I recently had many problems with the mail trash system. I applied the 10.11.6 Combo update and that has put everything back to normal. But it is 1.5 Gb and takes some time.
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Jul 27, 2016 10:49 PM in response to thebubby Kappy,The problem is not with Mail. It is with your installation and/or corrupted mail files. I would recommend that you do this:
- Backup your files.
- Erase your HDD.
- Install El Capitan from scratch.
- Configure the new installation.
- Do not restore anything from your backup except your personal files.
- Reinstall third-party software from their original media.
Install Yosemite or El Capitan from Scratch
(Basic Steps to Follow for a Clean Install of OS X Lion and Later)
Backup if possible before continuing.
Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
Select Disk Utility from the Utility Menu and click on Continue button.
When Disk Utility loads select the volume (indented entry, usually Macintosh HD) from the Device list.
Click on the Erase icon in Disk Utility's main window. A panel will drop down.
Set the Format type to Mac OS Extended (Journaled.)
Click on the Apply button, then wait for the Done button to activate and click on it.
Quit Disk Utility and return to the Utility Menu.
Select Reinstall OS X and click on the Continue button.
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Jul 27, 2016 10:54 PM in response to seventy oneby seventy one,Sorry, forgot the link. Download OS X El Capitan 10.11.6 Combo Update
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Jul 28, 2016 5:12 AM in response to seventy oneby thebub,Thanks. I have a 150Mbps connection so file size not a problem. I'll try this before any of the more drastic solutions proposed by others!
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Jul 28, 2016 5:16 AM in response to Kappyby thebub,Thanks Kappy. This is a drastic solution. I will clean out my mailbox (which probably needs it) and reinstall MacOS as a starter, before cleaning the whole disc and starting again. It would probably take me a week!
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Jul 28, 2016 7:00 AM in response to thebubby seventy one,Let us know how you got on. It's always helpful to others. Thank you for the star.
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Jul 28, 2016 7:24 AM in response to thebubby Linc Davis,Please remove "Rapport," also known as "Trusteer Endpoint Protection," by following the instructions on this page.
Back up all data before making any changes.