HT204065: If you can't send or receive messages on your iPhone, iPad, or iPod touch

Learn about If you can't send or receive messages on your iPhone, iPad, or iPod touch
Sil Dingley

Q: My new iphone 6 does not give me a message notification sound or display the message banner when I get a message. Also the message disappears the next day ? I took the phone to the iphone shop they reset it and it was fixed until I did a restore from

My new iphone 6 does not give me a message notification sound or display the message banner when I get a message. Also the message disappears the next day ?

I took the phone to the iphone shop they reset it and it was fixed until I did a restore from backup. Whne i did that the problem came back again.

The problem was also their on my old iphone 5 and I changed to a new phone to try and fix it. but it appears to be a saved setting issue.

I do get the (same) messages on my ipad and i'm concerned that the ipad is getting priority over the messages ?

i'm really not happy with the service from apple on this issue and google is full of people with the same problem.

 

Silvana

iPhone 6, iOS 9.3.3

Posted on Jul 28, 2016 5:20 AM

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  • by Demo,

    Demo Demo Jul 28, 2016 6:13 AM in response to Sil Dingley
    Level 10 (95,372 points)
    iPad
    Jul 28, 2016 6:13 AM in response to Sil Dingley

    Sil Dingley wrote:

     

    The problem was also their on my old iphone 5 and I changed to a new phone to try and fix it. but it appears to be a saved setting issue.

    Maybe I am missing your point, but doesn't that tell you something? Your backup is corrupt. Don't use it. Start from scratch and set up as a new phone.