Q: require update leads to restore that fails
tried to sync and hung on photos (step 6 of 7) after 2 numerous attempts totaling over 5 hours so far
received numerous errors after doing a required update 9.3.2
then it make it worse, received another error (2006)
then it said it needed update 12.4.2 for itunes, let it do that
then it said it needed to check the iPhone software server to identify the device and something about software preferences to turn on automatically
then it said there was a problem with iphone that requires update or restore
then it said it had to be restored to 9.3.3
then it said it couldnt be updated error (21)
then it said it couldnt be activated error (0xE80000013)
now it wont even take a password to restore
tried rebooting phone and computer
still no success trying to restore again after some finagling
any ideas?
thanks
help make this
iPhone 6, iOS 9.3.3, update ****
Posted on Jul 28, 2016 5:44 AM
Errors 21 and 2006 are covered on this page : Get help with iOS update and restore errors - Apple Support
For the 0xE8 error try : If you see a '0xE' error when you connect your iOS device to a PC - Apple Support
Posted on Jul 28, 2016 6:25 AM