Q: my iMac and back-up have a bug
iMac (late 2013) 2,7 GHz Intel Core i5; 8GB 1600 MHz DDR3; El Capitan 10.11.5
i've had major problems with iTunes for years; but developed many more issues with Apple and other apps, data 'disappearing'; apps quiting; needing to reboot, etc., so took the Mac to a service facility which removed all data; reinstalled OSx and restored the data from the back-up. This didn't solve any of the problems and they said there must therefore be 'a bug' that was on both the iMac and the back-up, so the only remedy would be to permanently remove all data and start from scratch. Is there any possible way around this? (i'm not tech-savvy). any wise ideas would be very much appreciated, thanks.
MacBook Pro, OS X Mountain Lion (10.8.4), installed but not running
Posted on Jul 28, 2016 8:24 AM
What you've discovered is that the problem isn't system-wide, but isolated to your user account. Now, you need to troubleshoot your user account.
Mac OS X: How to troubleshoot a software issue - Apple Support
Start up in Safe Mode and see if the problem still occurs:
Restart holding the "shift" key.
(Expect it to take longer to start this way because it runs a directory check first. Also give it a little time after start because it runs some maintenance routines in the beginning.)
First go to System Preferences > Users & Groups > Login Items remove all of them using the - sign button (don't just hide them) You can always put them back later with the + button. Log out and in and test.
If it works as expected in Safe Mode, then log back in to your normal user account and go to System Preferences > Users & Groups > Login items, and delete any third party login items. (use the minus sign, do not just hide them) You can aways add them back later) Also look in /Library/Startup Items. Nothing is put in that folder by default, so anything in there is yours. Then log out and back in or restart and test. Also, go to ~/Library > Caches and drag the Cache folder to your desktop and test.
Let us know.
Posted on Aug 13, 2016 6:57 AM