Q: my iphone 5s has been disabled. i am trying to restore my iphone by itunes and itunes ask me to put the passcode of my iphone. but my iphone doesn't show the unlock screen. what should i do now?

Question

Ahmed Emon

Level 1 (11 points)

iTunes

Q: my iphone 5s has been disabled. i am trying to restore my iphone by itunes and itunes ask me to put the passcode of my iphone. but my iphone doesn't show the unlock screen. what should i do now?

my iphone 5s has been disabled. i am trying to restore my iphone by itunes and itunes ask me to put the passcode of my iphone. but my iphone doesn't show the unlock screen. what should i do now?

iPhone 5s, iOS 9.2.1

Posted on Jul 28, 2016 7:44 AM

I have this question too

Solved

Ahmed Emon

Level 1 (11 points)

iTunes

A:

thank you so much brother
you are really a helpfull person ^_^
can i get your facebook user name or your id link?

Posted on Jul 28, 2016 9:10 AM

Q: my iphone 5s has been disabled. i am trying to restore my iphone by itunes and itunes ask me to put the passcode of my iphone. but ... more

All replies

Helpful answers

by Jonathan UK,Helpful

Jonathan UK Jul 28, 2016 8:57 AM in response to Ahmed Emon
Level 7 (28,961 points)

Apple Watch

Jul 28, 2016 8:57 AM in response to Ahmed Emon

Hi

Follow the instructions here:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Reply options

Link to this post

by Ahmed Emon,

Ahmed Emon Jul 28, 2016 8:55 AM in response to Jonathan UK
Level 1 (11 points)

iTunes

Jul 28, 2016 8:55 AM in response to Jonathan UK

thank you brother for your suggestion. but itunes ask me to put the iphone's passcode but my iphone doesn't show the unlocking screen. this the the problem
Reply options

Link to this post

by Jonathan UK,Helpful

Jonathan UK Jul 28, 2016 9:09 AM in response to Ahmed Emon
Level 7 (28,961 points)

Apple Watch

Jul 28, 2016 9:09 AM in response to Ahmed Emon
The article provides instructions to cover that.

See under "Erase your device with iTunes":

Step 2: "If you are asked for a passcode, try another computer you have synced with or use recovery mode."
Reply options

Link to this post

by Jonathan UK,

Jonathan UK Jul 28, 2016 9:17 AM in response to Ahmed Emon
Level 7 (28,961 points)

Apple Watch

Jul 28, 2016 9:17 AM in response to Ahmed Emon

You are most welcome - and thank you for your kind words!
Reply options

Link to this post

by Jonathan UK,

Jonathan UK Jul 28, 2016 9:18 AM in response to Ahmed Emon
Level 7 (28,961 points)

Apple Watch

Jul 28, 2016 9:18 AM in response to Ahmed Emon

You can learn how to follow users on Apple Support Communities here (but there are no messaging features):

Learn how to manage your subscriptions
Reply options

Link to this post

by Ahmed Emon,

Ahmed Emon Jul 28, 2016 9:48 AM in response to Jonathan UK
Level 1 (11 points)

iTunes

Jul 28, 2016 9:48 AM in response to Jonathan UK

ok
Reply options

Link to this post

Accepted Answer · Jul 28, 2016 9:10 AM

Ahmed Emon

Level 1 (11 points)

iTunes

Jul 28, 2016 9:10 AM in response to Jonathan UK

thank you so much brother
you are really a helpfull person ^_^
can i get your facebook user name or your id link?

Q: my iphone 5s has been disabled. i am trying to restore my iphone by itunes and itunes ask me to put the passcode of my iphone. but my iphone doesn't show the unlock screen. what should i do now?

All replies Helpful answers

by Jonathan UK,★Helpful

by Ahmed Emon,

by Jonathan UK,★Helpful

by Ahmed Emon,Solvedanswer

by Jonathan UK,

by Jonathan UK,

by Ahmed Emon,

All replies

Helpful answers

by Jonathan UK,Helpful

by Jonathan UK,Helpful