Hydrazoic

Q: iTunes 12.4.2.4 won't show my phone

I recently upgraded my iTunes to 12.4.2.4 in order to restore my phone to factory defaults, however it won't show my phone is even plugged into my laptop. I don't know how to fix this and I really need to restore my phone asap.

 

This is what I'm seeing with my iPhone 6 plugged in:d34d1738cb2146546eb2b48c0f43e3b1.png

I've tried different cables and even different devices (iPod, iPad), however nothing is working.

At first I thought that maybe the problem was that I had upgraded my iPhone to the apple beta programme, but my iPod is still on iOS 9 and my iPad hasn't even been updated to iOS 9 yet.

 

How do I fix it?

Posted on Jul 28, 2016 12:35 PM

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Q: iTunes 12.4.2.4 won't show my phone

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  • Helpful answers

  • by turingtest2,Apple recommended

    turingtest2 turingtest2 Jul 28, 2016 1:17 PM in response to Hydrazoic
    Level 10 (85,769 points)
    iPod
    Jul 28, 2016 1:17 PM in response to Hydrazoic

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2

  • by Jolley_Man666,

    Jolley_Man666 Jolley_Man666 Aug 29, 2016 9:07 PM in response to turingtest2
    Level 1 (4 points)
    Aug 29, 2016 9:07 PM in response to turingtest2

    This youtube video will give you a step by step on how to download the apple drivers

     

    https://www.youtube.com/watch?v=tsDcguY-OBI