SpaceCat88

Q: Account activation asking for an email that isn't mine

I restored my iphone and now in order to activate it it's asking for an email that I don't recognize. What should I do?

iPhone 6s

Posted on Jul 29, 2016 6:30 PM

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Q: Account activation asking for an email that isn't mine

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  • by Niel,

    Niel Niel Jul 29, 2016 6:31 PM in response to SpaceCat88
    Level 10 (312,870 points)
    Mac OS X
    Jul 29, 2016 6:31 PM in response to SpaceCat88

    If you're the device's original owner, take the device and its purchase receipt to a physical Apple Store.

    If not, but you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.

    If neither of the above applies, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)


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