iTunes
Q: iPad requires re-activation (orig.owner) with unknown iCloud address.
The msg states that I am to use an icloud email address that is unknown to me. (i.e., x*****@icloud.com) All my apple devices including the iPad are found under my main iCloud account but when I use that account as the account name it is rejected as the wrong AppleID. How can I fix this? Very frustrating,
iPad Mini, iOS 9.3.2
Posted on Jul 29, 2016 5:45 PM
by ChrisJ4203,Solvedanswer
iPhone
If you purchased it new and were the only one to have activated it, then take a copy of the original receipt to your nearest Apple Store or Authorized Apple Service provider and request assistance.
Posted on Jul 29, 2016 6:03 PM