HT203122: If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch

Learn about If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch
johnmorkes

Q: are you kidding me?

went to update.. froze on connect ITunes..

never told me you should back up on iCloud.

now, I'm losing all contacts, pictures, and videos.

Apple knew of this problem.. should have AT LEAST told people updating to back up. 

LAME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted on Jul 29, 2016 7:13 PM

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Q: are you kidding me?

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  • Helpful answers

  • by ckuan,

    ckuan ckuan Jul 29, 2016 7:17 PM in response to johnmorkes
    Level 7 (33,247 points)
    Jul 29, 2016 7:17 PM in response to johnmorkes

    Sorry, no one is kidding you and the data is always your responsibility.

    In a digital world, it's backup. backup and backup.

    Hope you learned from this.

  • by elcpu,

    elcpu elcpu Jul 29, 2016 7:23 PM in response to johnmorkes
    Level 6 (15,941 points)
    Photos for Mac
    Jul 29, 2016 7:23 PM in response to johnmorkes

    Long shot but worth a try. Open a browser on a computer, go to iCloud.com and log on to your account from there. Small possibility that if you had backups to iCloud enabled, some data could be there. Nothing to lose in trying.... but do so asap like now.

  • by johnmorkes,

    johnmorkes johnmorkes Jul 29, 2016 8:25 PM in response to elcpu
    Level 1 (4 points)
    iPhone
    Jul 29, 2016 8:25 PM in response to elcpu

    thank you, but never told to back up on iCloud.  apparently there's a prompt if you use iTunes.  I don't

  • by johnmorkes,

    johnmorkes johnmorkes Jul 29, 2016 9:30 PM in response to ckuan
    Level 1 (4 points)
    iPhone
    Jul 29, 2016 9:30 PM in response to ckuan

    Wow!  I replied to you and Apple deleted it.

    I learned.

    I learned Apple knew of this problem.  The LEAST this company could have done is to tell people to back up in its prompt to update IOS.

    I was not told at store to update.. nor any other time.  Apple says there's a prompt when using iTunes to back up on iCloud.  I don't use iTunes, so I never got that.

    If this company is going to prompt you to update, the LEAST it could do is tell people they could lose their data (through no fault of their own) and should back up before updating.

    <Edited by Host>

  • by ckuan,

    ckuan ckuan Jul 30, 2016 8:59 AM in response to johnmorkes
    Level 7 (33,247 points)
    Jul 30, 2016 8:59 AM in response to johnmorkes

    Again, the host decides what post needs to be deleted

    Did you read the forum's Terms of Use you have signed by joining?

     

    The digital world did not just started today. It was and still is "Backups is important".

    Live and learn.

     

    <Edited by Host>