HT201718: How to find the serial number on your iMac

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Amelia Cortez

Q: mouse not turning on

I don't have a serial number of my mac because I can't log in. When it starts the computer connects with the keyboard but it's not able to connect with the mouse. I thought the battery was low so I changed the batteries but the little green light won't turn on. What might be going on.

Posted on Jul 29, 2016 9:18 PM

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Q: mouse not turning on

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  • by macjack,

    macjack macjack Jul 29, 2016 9:32 PM in response to Amelia Cortez
    Level 9 (55,694 points)
    Mac OS X
    Jul 29, 2016 9:32 PM in response to Amelia Cortez

    Amelia Cortez wrote:

     

    I don't have a serial number of my mac because I can't log in. When it starts the computer connects with the keyboard but it's not able to connect with the mouse. I thought the battery was low so I changed the batteries but the little green light won't turn on. What might be going on.

    Hi Amelia, Good thing you can't get to your serial number. You should never post your serial number in a public forum. We aren't Apple here, we're just a group of users like yourself.

     

    So, you pushed up on switch on the underside of your mouse and it is not powering up? Check to be sure the batteries are oriented correctly, side up. If that doesn't I'd suggest buying a new mouse and seeing if it works as expected. If not, you can always return the new mouse.