ST4VROS

Q: Item not available - this item cannot be played?

Since the last update, half of my Apple Music has now been greyed out and gives error messages (see below). Paid up member of Apple Music iPhone 6 iOS 9.2. Any thoughts? TIAimage.png

iPhone 6, iOS 9.2

Posted on Dec 14, 2015 11:58 AM

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Q: Item not available - this item cannot be played?

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  • by Whitetailseeker,

    Whitetailseeker Whitetailseeker May 16, 2016 8:06 PM in response to ST4VROS
    Level 1 (4 points)
    May 16, 2016 8:06 PM in response to ST4VROS

    Some songs I paid for in iTunes nearly two years ago are grayed out and I get the pop up can't be played. I don't have a computer to sync to. Tried messing with settings in music with no luck. Very frustrating having to put up with this.

  • by Ca$$money,

    Ca$$money Ca$$money May 24, 2016 12:29 AM in response to ST4VROS
    Level 1 (4 points)
    May 24, 2016 12:29 AM in response to ST4VROS

    its actually an easy fix!

    Step 1: plug your phone into your computer and launch itunes on your computer

    Step 2: on your phone go to settings, then music, then there's a tab to turn off icloud music library. Turn that off. Now go to your computer and sync your phone. Once it's done switch the tab back to on and it will update everything!

  • by marfroslo,

    marfroslo marfroslo Jul 19, 2016 10:55 PM in response to rybegooch
    Level 1 (4 points)
    Jul 19, 2016 10:55 PM in response to rybegooch

    My experience was similar to DaveGinCT and rybegooch.  Most of my songs (mostly ripped from CDs) were grayed out and said 'Item not available.'  It took 3 syncs before they all appeared on my iPhone 6.

  • by sanjiv.kaushik,

    sanjiv.kaushik sanjiv.kaushik Jul 29, 2016 9:40 PM in response to ST4VROS
    Level 1 (4 points)
    Jul 29, 2016 9:40 PM in response to ST4VROS

    The same problem has happened with me multiple times and for me, I have found a cheeky fix. I'm not sure of I'll work for you guys but it did for me.

     

    So you can't play the song beca its greyed out and when you touch it the message is displayed. What you have to do is play the song above this song which is not working and turn off shuffle if its enabled. Hopefully, like in my case, after the song you played is over, the song which is not working will play. Now it may still show as greyed out for some time but eventually it should be normal.

  • by deckslammer,

    deckslammer deckslammer Sep 5, 2016 2:30 AM in response to Chris Faulkner
    Level 1 (4 points)
    Sep 5, 2016 2:30 AM in response to Chris Faulkner

    Thanks so much, I was going a little nuts...this fixed my problem.

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