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All replies
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Helpful answers
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Jul 30, 2016 4:35 AM in response to DemiLicious19by elcpu,★HelpfulFirst try a Forced Restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.
Then try the steps here to see if they help:
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Jul 30, 2016 5:02 AM in response to elcpuby DemiLicious19,Hi,
Thanks for your help but this didnt help because the second a press " Add new finger " he gives me that message.
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Jul 30, 2016 5:13 AM in response to DemiLicious19by alexfrombonn,Make sure that your fingers are clean, dry and not sweaty.
If Touch ID does not work after restarting your device, try to reset and restore it via iTunes on your computer. Make sure you have backe up your device!
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
