RebeccaJK42

Q: Mail does not find accounts, asks "Choose a mail account to add..." despite accounts already being setup

Using OS X Yosemite, iMac late 2013. 


I've been using the Mail app with an Exchange Web Server account. This morning, when I opened the Mail app, I get the pop up window "Choose a mail account to add..." I thought, that's weird, why did it suddenly FORGET the mail account I always use? When I entered in my account info, it said the new account was added, but did not load any email. The top bar says "Inbox (Read Only)". Interestingly, my "Smart Mailboxes" appear in the side panel (just their names, no content) but no other mail, mailboxes, anything.

 

When I go to Mail--> Accounts, my Exchange account appears just fine with all my other internet accounts (which seem to be working fine in messages, calendar, etc.). "Mail" is indeed checked for that account.

 

In ~/Library/Mail/V2, I have folders for Mailboxes, MailData, and EWS-myaccount@mymail.edu. In the EWS folder, all my normal mailboxes are listed as .mbox files. Here's a bit of info on one such file with ls -lh:

 

Inbox.mbox:

total 8

drwx------  3 julia  staff   102B Sep 22  2014 3DA1B2DA-3E2B-4F07-AA56-92A229577715

-rw-r--r--@ 1 julia  staff   1.4K Sep  4 15:37 Info.plist

 

Since I last used Mail just fine, my computer was not restarted (checked the uptime), and it doesn't look like any new updates were installed according to the App store history. I did restart once to try to fix it, no go. Upgraded from 10.10.4 to 10.10.5 with restart, still the same issue.

 

Sorry for weird formatting - copy and pasted text in order to restart.

iMac (27-inch, Late 2013), OS X Yosemite (10.10.5)

Posted on Sep 8, 2015 10:34 AM

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Q: Mail does not find accounts, asks "Choose a mail account to add..." despite accounts already being setup

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