justin113m

Q: Magic Mouse 2 *new* doesn't work

New macbook and new magic mouse 2 however i cant get it to connect via usb or bluetooth, i tried rebooting both and wait for it to charge. i literally have no idea where to go from here. need help! save me

MacBook, OS X Yosemite (10.10.5), helps

Posted on Apr 6, 2016 7:17 PM

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Q: Magic Mouse 2 *new* doesn't work

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  • by K Shaffer,Apple recommended

    K Shaffer K Shaffer Apr 7, 2016 3:07 AM in response to justin113m
    Level 6 (14,362 points)
    Desktops
    Apr 7, 2016 3:07 AM in response to justin113m

    Note: Magic Mouse2 cannot be used while connected to its cable.

     

    • Set up your Apple wireless devices - Apple Support

     

    Follow these steps to set up your Magic Mouse 2, Magic Keyboard, or Magic Trackpad 2:

    1. Connect the Lightning to USB cable to the Lightning port on the device, and connect
    2. the other end of the cable to your Mac.
    3. Make sure the device's power switch is in the ON position. (Green will be visible.)
    4. The device appears in Bluetooth Preferences and automatically pairs with your Mac.
    5. The Bluetooth Preferences window shows the connection status and charge level of
    6. your device. When the device is charged, unplug it for wireless use.

     

    There are several opinions and comments about the Magic Mouse2

    http://www.apple.com/shop/reviews/MLA02LL/A/magic-mouse-2

    also you could feel free to contribute to them, as well as offer feedback

    via Apple Feedback  • Support Feedback • Product Feedback

     

    Among the comments, are user issues that may or may not help you

    formulate better diagnostic of your setup + user experience problem.

     

    If your product (MM2) has the Thunderbolt port, as they should, it may

    not be able to pair as some suggest it may, by use of USB port; since

    it hasn't one. The charging port may or may not be helpful to attach

    mouse to the computer during initial setup; to see if it's recognized.

     

     

    You may find that doesn't help. Or the gremlin inside the MM2 may

    feel sorry and decide to allow a connection anyway. Say what? Please?

     

    If the mouse was purchased directly from Apple (official, online or store)

    you should have 14 days in which to return the product. An Apple Store

    genius may be helpful in hands-on to troubleshoot or help setup a mouse.

     

    My mice are USB & all tethered; they can't run away + I have good spares.

    Sorry your mouse is acting up. I'd give it a talking to, in no uncertain words.

     

    Good luck in this matter!

  • by 1971tks,

    1971tks 1971tks Jul 30, 2016 6:42 AM in response to K Shaffer
    Level 1 (4 points)
    Jul 30, 2016 6:42 AM in response to K Shaffer

    Te Magic Mouse 2 is a piece of junk. I've followed every step suggested and it won't connect. And yes, my Bluetooth is turned on. $80 down the drain.

  • by seventy one,

    seventy one seventy one Jul 30, 2016 7:00 AM in response to 1971tks
    Level 6 (15,140 points)
    Peripherals
    Jul 30, 2016 7:00 AM in response to 1971tks

    Before you start making such sweeping statement, perhaps you could update your profile so that we can see you are using the correct OS with it.   It says 'No products saved'.   If the OS you are using is lower than El Capitan 10.11.6 that is why it won't function correctly.    To be fair, it may not be entirely your fault.   If you bought it from an Apple store they should have pointed it out to you.

     

    Edited by 71

  • by 1971tks,

    1971tks 1971tks Jul 30, 2016 9:25 AM in response to seventy one
    Level 1 (4 points)
    Jul 30, 2016 9:25 AM in response to seventy one

    My OS is up to date. It still won't connect. It also won't charge... which has nothing to do with the OS.

  • by seventy one,

    seventy one seventy one Jul 30, 2016 10:14 AM in response to 1971tks
    Level 6 (15,140 points)
    Peripherals
    Jul 30, 2016 10:14 AM in response to 1971tks

    You are coming over as very aggressive.   We didn't know your OS was up to date ... because you didn't say.    Nor did we know your trackpad wouldn't charge ... because you didn't say so.

    You just jumped into a 4 month old thread with sweeping statements.

     

    Why didn't you start a new thread.   Set out your machine details and the problem saying what you had tried.   "I've followed every step suggested" is an all embracing statement that you clearly haven't done.   I suggest you start again with a new thread and lets see how we progress from there.

  • by 1971tks,

    1971tks 1971tks Jul 30, 2016 11:20 AM in response to seventy one
    Level 1 (4 points)
    Jul 30, 2016 11:20 AM in response to seventy one

    I apologize for jumping into a thread with sweeping statements without giving all of my details. It's the first time I've posted in one of the "communities". It won't happen again.

  • by seventy one,

    seventy one seventy one Jul 30, 2016 11:24 AM in response to 1971tks
    Level 6 (15,140 points)
    Peripherals
    Jul 30, 2016 11:24 AM in response to 1971tks

    Thank you for understanding.  Now see if you can follow my suggestion and start a new thread.   We do want to help; it's just that there are ways of doing things ... after all, we are all volunteers that answer your questions.  

  • by K Shaffer,

    K Shaffer K Shaffer Jul 30, 2016 11:30 AM in response to seventy one
    Level 6 (14,362 points)
    Desktops
    Jul 30, 2016 11:30 AM in response to seventy one

    Funny - not 'ha ha' - that some cannot appreciate the total giveaway of fellow

    product users time and personal resources here; as a 'peer' help that has no

    direct connection to Apple, Inc except for their Site and Support (links) I see

    no body helping with upkeep on my hardware, payment of my utilities, or any

    outside effort to keep my lights on or environmental survival, just to help here.

     

    How many words say 'unappreciated' in any single language alone?

    Perhaps I should have given up so easily -as this one- near 14 years ago.

  • by K Shaffer,

    K Shaffer K Shaffer Jul 30, 2016 11:41 AM in response to 1971tks
    Level 6 (14,362 points)
    Desktops
    Jul 30, 2016 11:41 AM in response to 1971tks

    If your main product is under AppleCare, & the mouse peripheral fairly new

    you could contact the nearest official Apple Store (genius) or sales expert

    and ask they check these items out. Even without a warranty they can help.

     

     

    With an appointment time set ahead of arrival, the issues could be sorted out.

     

    A few ideas on troubleshooting the issue (if bluetooth) appear in this search result:

    https://duckduckgo.com/?q=Apple+bluetooth+mouse+troubleshooting&t=ffsb&ia=web

     

    Did you try any reset methods to attempt to get Bluetooth or other hardware

    to recognize the peripheral?

     

    An SMC reset sometimes may help...

    Reset the System Management Controller (SMC) on your Mac - Apple Support

     

    In any event...

    Good luck & happy computing!

  • by 1971tks,

    1971tks 1971tks Jul 30, 2016 11:37 AM in response to seventy one
    Level 1 (4 points)
    Jul 30, 2016 11:37 AM in response to seventy one

    That's completely understandable. I exchanged the mouse for a trackpad and am quite happy with it. Perhaps the mouse was just a dud. It was just frustrating to go through time time and expense for it not to work. I will start new threads in the future, though, as I can see the issues it can create. Thank u.