Q: Magic Mouse 2 *new* doesn't work
New macbook and new magic mouse 2 however i cant get it to connect via usb or bluetooth, i tried rebooting both and wait for it to charge. i literally have no idea where to go from here. need help! save me
MacBook, OS X Yosemite (10.10.5), helps
Posted on Apr 6, 2016 7:17 PM
Note: Magic Mouse2 cannot be used while connected to its cable.
• Set up your Apple wireless devices - Apple Support
Follow these steps to set up your Magic Mouse 2, Magic Keyboard, or Magic Trackpad 2:
- Connect the Lightning to USB cable to the Lightning port on the device, and connect
- the other end of the cable to your Mac.
- Make sure the device's power switch is in the ON position. (Green will be visible.)
- The device appears in Bluetooth Preferences and automatically pairs with your Mac.
- The Bluetooth Preferences window shows the connection status and charge level of
- your device. When the device is charged, unplug it for wireless use.
There are several opinions and comments about the Magic Mouse2
http://www.apple.com/shop/reviews/MLA02LL/A/magic-mouse-2
also you could feel free to contribute to them, as well as offer feedback
via Apple Feedback • Support Feedback • Product Feedback
Among the comments, are user issues that may or may not help you
formulate better diagnostic of your setup + user experience problem.
If your product (MM2) has the Thunderbolt port, as they should, it may
not be able to pair as some suggest it may, by use of USB port; since
it hasn't one. The charging port may or may not be helpful to attach
mouse to the computer during initial setup; to see if it's recognized.
- Make an appointment at an Apple Retail Store Genius Bar
- Find an Apple Authorized Service Provider
- U.S. iPod, Mac and iPad technical support:
- (800) APL–CARE (800–275–2273)
You may find that doesn't help. Or the gremlin inside the MM2 may
feel sorry and decide to allow a connection anyway. Say what? Please?
If the mouse was purchased directly from Apple (official, online or store)
you should have 14 days in which to return the product. An Apple Store
genius may be helpful in hands-on to troubleshoot or help setup a mouse.
My mice are USB & all tethered; they can't run away + I have good spares.
Sorry your mouse is acting up. I'd give it a talking to, in no uncertain words.
Good luck in this matter!
Posted on Apr 7, 2016 3:07 AM