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Helpful answers
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Jul 30, 2016 12:12 PM in response to thetnoeby Carolyn Samit,I realize you have a new Apple ID but sometimes it requires resetting the password in order to sign in to the iTunes or App Stores.
You can reset your password when you go to your Apple ID account page and click Forgot Apple ID or password.
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Jul 30, 2016 12:23 PM in response to Carolyn Samitby thetnoe,i just reset my password now and i try again to sign in but it appear only that just above i said.